“Staff were all very friendly and helpful. Richie low went above and beyond to sort out fiance for me. All and all it was a great sercice. I'm very happy with my new car.”
“Great Customer Services with our sales advisor Jordan, couldn't fault him. Aftercare hasn't been so good, awaiting service history being sent out, a replacement part for seat and also the phone call to arrange for the second key to be coded at my home address.”
“I contacted Carstore to inform them I would be arriving for a test drive the following day (Thursday 20th June), they could not have been more helpful and accommodating to begin with. We were offered tea and coffee and given a warm welcome. I test drove the car and decided I wanted to buy it, we then completed the initial paperwork with the salesman and he requested that I transfer the balance 24 hours before picking the car up.
On Saturday 22nd June I received a phone calling from one of the handover team informing me my car would be ready on Monday which I said was great and gave them a rough time which I would be there. I then transferred the outstanding balance on the Sunday evening, as requested.
On Monday 24th June I dropped my kids off at school and proceeded to make the 80 mile journey only to be phoned within 10 miles of the garage to inform me the car was not ready and it would be another few days till it was.
On Wednesday 26th June I was informed the car would be ready to pick up that day which I agreed to. I emailed at 12.49pm to inform of a rough time I would arrive and also phoned at 3.22pm to say I was on my way and confirm the car was ready. Upon arrival, I was met with a warm welcome again and told to wait a few minutes and someone would be along.
An hour later I approached the reception to enquire what was happening, as I had my children with me I was eager to get going.
I was eventually met by one of the handover team whom I voiced my complaints to and found her to be completely dismissive and she did not take my grievances on board at all.
I subsequently drove my car home in a rather foul mood due to the terrible experience, which I still find irritating as I believe it should be a totally uplifting experience from start to finish.
I would definitely not use this garage again, I feel as soon as I had made my money transfer, I no longer mattered as a customer.
30/6/19 update - The dealership has been in touch since my initial review and offered a complimentary service by way of an apology and asked to change my 'would you recommend' score to 5. I have been back in touch and accepted but I feel giving them 5 stars would still be a bit much, therefore have changed it to a score of 3.”
“Was in a few times, got the car I wanted and so happy with the service I got. Car is great and even got a call after I collected to make sure everything was okay.”
“All the staff were very friendly. The choice of cars was really amazing. The salesman Ritchie Low, was very professional, knowledgeable and also patient in explaining all the financing options. I was surprised that, for once, I actually enjoyed the experience.”
“Dealing with Craig Ross was excellent and not the first time all issues were sorted out and car was excellent will be back again and would recommend any one to use peter vardy car store dundee”
“Very straightforward experience at the Dundee carstore, Gordon took the time to explain all of the features of the car I was buying as well as using his own experience of that particular range which helped greatly.
An effortless experience overall”
“The staff were friendly and helpful, providing all the information and options available to us for buying a car. This made the whole process and experience simple and stress free from sales through to handover. At handover, the manuals were missing from the car but the staff were very quick in finding a replacement set. The courtesy follow up telephone call to check how we were getting on with our recent purchase was much appreciated too, allowing us to chase up the missing service records. I would happily recommend purchasing a car from the Carstore and would not hesitate to purchase from them in the future.”
“Very good service. Stephen was very helpful in sorting out the paperwork etc. and providing information, as well as allowing me to take the car out on a test drive.”
“Senior managers excellent but initial salesman very poor in 2 visits. Once senior managers found out I was allocated Ryan to carry out my car purchase and he was excellent. Jackie”
