I contacted Carstore to inform them I would be arriving for a test drive the following day (Thursday 20th June), they could not have been more helpful and accommodating to begin with. We were offered tea and coffee and given a warm welcome. I test drove the car and decided I wanted to buy it, we then completed the initial paperwork with the salesman and he requested that I transfer the balance 24 hours before picking the car up. On Saturday 22nd June I received a phone calling from one of the handover team informing me my car would be ready on Monday which I said was great and gave them a rough time which I would be there. I then transferred the outstanding balance on the Sunday evening, as requested. On Monday 24th June I dropped my kids off at school and proceeded to make the 80 mile journey only to be phoned within 10 miles of the garage to inform me the car was not ready and it would be another few days till it was. On Wednesday 26th June I was informed the car would be ready to pick up that day which I agreed to. I emailed at 12.49pm to inform of a rough time I would arrive and also phoned at 3.22pm to say I was on my way and confirm the car was ready. Upon arrival, I was met with a warm welcome again and told to wait a few minutes and someone would be along. An hour later I approached the reception to enquire what was happening, as I had my children with me I was eager to get going. I was eventually met by one of the handover team whom I voiced my complaints to and found her to be completely dismissive and she did not take my grievances on board at all. I subsequently drove my car home in a rather foul mood due to the terrible experience, which I still find irritating as I believe it should be a totally uplifting experience from start to finish. I would definitely not use this garage again, I feel as soon as I had made my money transfer, I no longer mattered as a customer. 30/6/19 update - The dealership has been in touch since my initial review and offered a complimentary service by way of an apology and asked to change my 'would you recommend' score to 5. I have been back in touch and accepted but I feel giving them 5 stars would still be a bit much, therefore have changed it to a score of 3.