“The overall sales process and salesman was very professional and a good experience. The problems started from handover where I arrived to collect my car and found it parked out in the car park with bird faeces over it and mud along the bumper. On further inspection i discovered scratches on the car which I was told would've been buffed out before I collected. I expressed my concern to the handover salesman and he had the car cleaned and a look at the scratches. It was then booked in for a couple of weeks later to be treated as the scratches couldn't be buffed out which was fine. I was then given the keys and had to escort myself out and figure the car out myself. At this point I also discovered one of the front lights was out so again returned into the showroom to ask it be looked at. I was then told they weren't able to fix this here and I had to take it to an approved dealer to be repaired but would be covered by warranty. After booking into an approved dealer they discovered a £200 module was missing and Peter Vardy had obviously misplaced this when they tried to fix this. Therefore it was now no longer covered by warranty. Much to my anger I ended up receiving confirmation from Peter Vardy they would pay for this which was fine but when I went to collect the car from the garage they couldn't release the car to me as peter Vardy still hadn't paid. What followed as a phone call with employee from after sales who was supposed to sort this payment out. Upon his realisation that the bank transfer couldn't happen the same day in order for me to drive home, he said he'd call me back with a bank card from one of the managers to pay for. I then sat in this approved dealership for 2 hours with nothing from peter vardy. I then phoned back to be told by reception the after sales employee had now gone home and there was nobody else to assist me. In order to be able to drive home I had to pay for this repair up front myself and what followed was me being left for over 3 weeks £200 out of pocket for the month. I phoned every couple of days for this to be chased up and was given a range of excuses each time from the after sales employee, a couple of which were "I need to get a signature from one of the managers" or "I'm just dealing with another customer just now I'll phone you back shortly" only to never have my call returned. After the 3 weeks of excuses I had to drive back to Peter Vardy and ask to sit down with a manager and have this payment sorted there and then. My payment was sorted there and then, and was not a hard task at all it took all of 5 mins after explaining the terrible service I had. I was told this employees excuses were unacceptable as "getting a managers signature" takes all of 5 mins as there's managers in all week. A shocking service which is a shame because it's a great facility but the staff i dealt with and handover service I received was awful.”
“Great service , weren't sure when the car was last serviced but found out quickly.Music in Carstore far too loud, otherwise 5 star rating. Car immaculate, scratches on bodywork dealt with before handover. 5 year old car looks like new. Would highly recommend”
“Very professional team in an immaculate premises with superbly presented vehicles. My sales rep Mohammed Kolo was very helpful and went out of his way to ensure every single detail was fully explained and his personal video production about the vehicle was very impressive. Will definately be back and recommend to others!!”
“Boby was excellent and very patient with me as I it took me 3 weeks to get a car that really suited me was not impressed with standard of the workshop and found defects with the car within ten minutes of picking it up that should have been picked up by the person servicing the car although this in now getting rectified next week but has been fixed temporarily”
“Bit too early for the review ..but so far
Nice show room , good selection and Mohammed was a good sale representative.
Should be more realistic about of times from purchase to delivery .
Car has a fault with the ..start stop system which will not operate and will be returned with the expectation this is repaired.”
“Overall we found the PeterVardy car shopping experience very positive. All sales people were very polite and professional.
We are exceptionally pleased with our car, but we were not given the owner's handbook and the original service record.”
“I am very happy with the service I received. Even though the finance company were very difficult Andrew made sure he did everything he possibly could to try and make it easier for me for which I am greatful. He went anive and beyond to help me. Your luck to have him as a member of your staff.”
“I had a very relaxed experience at the Car Store in Dundee. I was offered refreshment, the store was clean, the staff very pleasant and the salesman, Mark, very helpful.
Found the car I wanted, it looked very smart, all shiny and clean, and went for a test drive. While on the test drive another member of staff appraised my trade in car, so when we arrived back the deal could be done.
All very easy and what's more I was able to collect the car later that day after it had another clean and polish.
Great service, thank you.”
“I had a great experience at the car store in Dundee. From the moment I walked in I was treated extremely well and looked after. Andy worked with me to get the best deal for me and I’m extremely happy with my new car. I hope to use Andy in the future when I’m looking to upgrade again.”
“We went in for a look just to see what selection of cars there were and ended up buying a year old Astra and getting a fantastic deal. The showroom is very modern and staff are very helpful and friendly. We were seen to by Andy who was a very knowledgeable young man. I would not hesitate to recommend Vardys for a new car.”
“Very good experience over all the member of staff saheed who helped me with my car was more than helpful and very friendly. Took the time to find me a car that was perfect for me and kept me in the loop from the word go and as i am a new driver he took the time to go over everything. Delivery was bang on time and my car was ready to drive away in a few days and looked great! Pick up was super easy and very quick would definitely recommend peter vardy to anyone!”
