Carpet Bright UK Reviews

Name: Carpet Bright UK
Rating: 4.92

4.9 Rating 4,372 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

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4.9

Based on 4,372 reviews

Customer Service
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About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a clean with this company and cancelled on the same day of booking due to unforeseen circumstances. The refund took 10 days to be returned to my card! Not acceptable!”

Helpful Report

“The carpets looked really good at first but after about 3 weeks all the stains reappeared. Will probably not hire them again. Which I hate to say because the employees are super nice.”

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“This review is not hostile. The business side of the experience is fine - the people were nice, scheduling easy, email confirmations, follow-up, call prior to arriving. But, nothing cleaned up the way we hoped. It is almost like they just sprayed water in and sucked it out. Would not use again.”

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“2 appointments = 2 no shows. Not even a phone call.”

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“Disappointed with the overal results but the technician did his best. Will not use again.”

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“Booked in a job and the technician did not show up. Terrible customer services. The lady from customer services team was rude! I would not use again.”

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“Carpet was not sticky, and it dried very fast. The cleaner removed a big stain in my bedroom but on the rest of the carpet it was very inconsistent. Overall I would rate the job as 2 star.”

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“Cancelled my carpet clean appointment just one day due to illness. They then rescheduled the appointment and turned up late. Once the clean was finally completed, it was to a high standard.”

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“Poor communication and customer service. It took 3 calls and nearly 2 weeks to check status of our rugs because the coordinator was busy and didn't return calls. No one called when they were ready for delivery.”

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“Quick and easy booking process but didn't get the results promised. Would not use again.”

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“Satisfied with the service and carpet cleaning. Friendly service at every contact. Carpet was cleaned precisely in troubled areas without taking very long.”

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“Great work you do!!! Thank you for the advice you have given us too!”

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“They do a great job and left my carpets with no heavy fragrance smells like other carpet cleaning companies. However, I do not like the fact that I have to vacuum everything before they arrive and they charged £100 to clean a 9' x 12‘ rug, which I think is outrageous.”

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“Technicians did not show up at scheduled time at all. No communication received from either head office or technicians for possible delays in providing the service.”

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“called prior to arriving was on time with polite manner. stated what he would be doing then got down to the job. Did not follow through with the drying of job with his heater as stated and left us with very wet chairs saying they would dry quickly not very wet ! Not impressed.”

Helpful Report

Hello Nagy, Thank you for taking the time to leave us a review. It would seem that there's been a misunderstanding. I will call you shortly to discuss your concerns. Regards, Carpet Bright UK

“Had the worst experience ever with the customer service.”

Helpful Report

Hello Shelia, We're disappointed to see the comments made after using our services. From reviewing our database against the information provided within this review, we are unable to identify you as a customer. Please allow us the opportunity to discuss this with you further by contacting our customer care team. We hope to hear from you shortly. Kind regards, Carpet Bright UK

“Just ok. I’m kind of disappointed after reading all the amazing reviews. I chose Carpet Bright UK instead of another company based on the positive reviews. There are still stains all over my carpet. The technician was very nice but he walk in and out of my house with his wet shoes from outside on top of the cleaned carpet, he also used his dirty shoe to try to scrape a stain out of the carpet. I would say if you don’t have a heavily soiled carpet it would be an amazing job, but if you have stains from animals might want to try another company. So sad I really had high hopes :(”

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“Good overall clean but arrived 2 hours late to my appointment.”

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“I've been told for the last 2 days now that I'll be getting a call back from the manager, apparently he's too busy to reach out to me about my issue. I've never felt more disrespected as a customer.”

Helpful Report

Hello Mrs. Jones, Thank you for taking the time to leave us a review, albeit negative. We're sorry to hear that you are not completely satisfied with our clean. I can see that one of our managers sent you an email on the same day you raised your concerns. As mentioned in the email, we're more than happy to come back to your property to re-clean the areas of concern for you free-of-charge. We're confident we can make things right and hope the above remedy is to your satisfaction. We look forward to hearing from you. Regards, Carpet Bright UK

“The clean was very substandard. Not all of the stains were removed and the cleaner turned up late.”

Helpful Report

Hello Mrs. Baird, Thank you for taking the time to leave your honest feedback. We're sorry to hear some of the stains were not removed in our cleaning process. We would love to give them another shot! I have emailed you directly to organise a return visit. We look forward to putting things right. Regards, Carpet Bright UK

Carpet Bright UK is rated 4.9 based on 4,372 reviews