Carpet Bright UK Reviews

Name: Carpet Bright UK
Rating: 4.90

4.9 Rating 3,393 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

Metrics

Info

4.9

Based on 3,393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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Phone:

020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not told that there would be £120 cancellation fee. I tried to contact carpet Bright the day before the clean was due as the flat I was due to move to fell through, but could not get through on the phone! I sent an email but nobody got back to me! On the day of the clean I got a call to say the man was running early so could do the clean. I said I contacted to cancel but nobody picked up my call or email. I’ve now been told after eventually being contacted, despite many attempts to contact them myself that my emails went into spam and I would only get £30 back out of £150. I will never use this company again.”

Helpful Report

“The problem with this company is that they operate across the country, so a great review for 1 area will not be indicative of another with different operatives/management. Check the 1 star reviews before you use this company. My operative did an appalling job with my carpets and upholstery, when it dried there was simply no difference. When I raised this they agreed but said was due to upholstery not being regularly cleaned (so dirty items can’t be cleaned?!) and wicking, but as stains were not that bad, and were in identical place as before I don’t believe this. Ive since had the cushions dry cleaned and all stains were removed. They suggested might need 2nd/3rd clean but didn’t offer to redo, also flatly declined my request as I hadn’t raised within 24 hours (which was because I wanted to see if dry cleaning worked first). I should have realised they weren’t very good when they demanded full payment up front. Not happy having spent £222 with nothing to show for it. Avoid this company if you live in Buckinghamshire!”

Helpful Report

“Nice young man , but it was definitely a rush job . The carpet had marks still left , it took 2 days to dry out and smelt horrible . Would not recommend. The pile was not even lifted ! Yes he showed me pictures of the difference as he was doing it but he obviously needed to go over it again , when I asked him, he said have it done again in 6mths !!! No thanks !!”

Helpful Report

“Horrible experience! The carpet cleaner's machine has left a huge visible stain on the carpet in the corridor in our new, freshly bought apartment. They did acknowledge the stain and came back to clean it - but they only made it worse! Seeing that, they have eventually decided to claim that the stain wasn't caused by their machine and refused to pay for further cleaning - and even refused to refund the original service! They are now ignoring my emails. I'm left £132 lighter and with a destroyed carpet which cannot be changed (communal corridor). Deeply regret hiring the company - avoid!!”

Helpful Report

“I had two wool carpets cleaned by Carpet Bright. The carpets were left extremely wet and took 3 days to dry, and developed brown stains, most probably due to overwetting. The company is now blaming the browning on the age of my carpets and are saying that carpet browning is not predictable and they take no responsibility. They also damaged my hallway flooring by spilling a lot of water on my inside doormat, causing the flooring to buckle up. Paid £150 for carpets that now need replacing, and a damaged laminate floor. The worst kind of experience and I wish I could go back in time.....these are not professionals I'm sad to say.”

Helpful Report

“A complete disaster! My carpets now have brown stains where there weren’t any before, the fibres of my wool rug feel hard now, and I suspect they have bee ruined beyond repair. They also damaged my laminate flooring by spilling water on it, causing the floor to expand and warp.”

Helpful Report

“They charged me a minimum call out fee because I initially only booked in for 2 carpets. I explained on the phone I have many more items but when u come you can double check if they are cleanable (linen sofa). Ended up spending £282 and to my surprise was still charged the minimum call out fee which was £15. When I questioned this they said I had agreed to this..I could’ve added on a pram which was £15 which they also ruined...bad service. When I told them about the pram again they are forwarding to a ‘master technician’. Waste of time!”

Helpful Report

“I had my carpet with dog pee on it and although they didnt guarantee that they can clean it from rug, I wasn’t expecting that bad. I just opened my carpet back and was a bit shocked that the pee colour was spread around the original place and the shape of the carpet got creased after 2 weeks and original colour changes at some points. Not worth paying around £150 for a small carpet (3sqm) especially if you have any stains on it. Shame”

Helpful Report

“DO NOT USE THIS COMPANY! After expressing my nervousness, they assured me they were specialists in velvet and had the appropriate insurances in place should anything go wrong with my sofa clean, so I stupidly believed them and went ahead and had my 4 seater light grey velvet sofa cleaned. After drying, what looked like splash marks appeared ALL OVER my sofa. They sent the technician back to re-do it and the marks still appeared. The technician said he suspected it was due to the hardness of the water yet the 'customer care' team have claimed they have had an independent advisor review my photos and suspect that I have used a household stain remover product and their clean has simply removed the dirt on my sofa and uncovered the bleached marks - this is total rubbish. I haven't EVER used household stain products on my sofa and my sofa is less than a year old and is spotless. I only booked the clean to keep the sofa in top condition as it's recommended to get all upholstery cleaned once a year to keep it as good as new! I will be issuing a civil lawsuit if Carpet Bright do not come to an appropriate resolution.”

Helpful Report

“The price i've been quoted was astronomical to clean a tiny bathroom and hallway. Far too expensive.”

Helpful Report

“2 appointments = 2 no shows. Not even a phone call.”

Helpful Report

“Quick and easy booking process but didn't get the results promised. Would not use again.”

Helpful Report

“Had the worst experience ever with the customer service.”

Helpful Report

Hello Shelia, We're disappointed to see the comments made after using our services. From reviewing our database against the information provided within this review, we are unable to identify you as a customer. Please allow us the opportunity to discuss this with you further by contacting our customer care team. We hope to hear from you shortly. Kind regards, Carpet Bright UK

“I've been told for the last 2 days now that I'll be getting a call back from the manager, apparently he's too busy to reach out to me about my issue. I've never felt more disrespected as a customer.”

Helpful Report

Hello Mrs. Jones, Thank you for taking the time to leave us a review, albeit negative. We're sorry to hear that you are not completely satisfied with our clean. I can see that one of our managers sent you an email on the same day you raised your concerns. As mentioned in the email, we're more than happy to come back to your property to re-clean the areas of concern for you free-of-charge. We're confident we can make things right and hope the above remedy is to your satisfaction. We look forward to hearing from you. Regards, Carpet Bright UK

“Carpet Bright?? More like Carpet Sh*te!! Hired them to remove 2 stains after reading the reviews on their website. They made us pay £288 up front, clearly a good business plan to collect the money up front based on the quality of their work! Neither of the stains are any better and their customer services are appalling! They just say there's no guarantee's...!! A blind monkey could have done a better job! Thanks for nothing! AVOID AT ALL COSTS!!!!”

Helpful Report

“Never ever had such bad experience with any service company. Incredible unprofessional management! Never experienced any like this! Spent all day and always called first and no one appeared on promised period many times.”

Helpful Report

“Don't use this company. The didn't clean the areas they said they would. They didn't remove any of the marks on the carpets. They damaged my carpets irrevocably. Their customer services team are rude and disinterested and their appears to be no manager / owner. They are not registered on companies house. They failed to respond to 1 in 5 of my frequent attempts to contact them. When they do respond they argue that I'm not telling the truth despite clear evidence (photographic) to the contrary on the basis that 'they couldn't be in business if they did that'. And variously that apparently it was my carpets that were the problem not their cleaning.”

Helpful Report

“Booked in a job and the technician did not show up. Terrible customer services. The lady from customer services team was rude! I would not use again.”

Helpful Report

Hello Jane. Unfortunately, we cannot find a record of you on our system so if you would like to call us on 0203 011 5590, we can look into this matter further. Thank you in advance.

“I have emailed several times and spoken to somebody from your company. They said the boss would ring back but after a week or so it hasn’t happened! The carpet is still dirty in places”

Helpful Report

“Operative did not use any protector under chair. Had no protectors on his shoes machine broke fused my lights left a mark on the carpet he did clean left a mark on the limed oak flooring did not turn up for the next appointment did not phone up til 30 hours afterwards to let me know machine was still broken. Could not get any reply from office . Call just rang out. Nobody has called me back. Could not get through tomoperative when i tried”

Helpful Report

Carpet Bright UK is rated 4.9 based on 3,393 reviews