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Carpet Bright UK Reviews

2.7 Rating 144 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

2.7

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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Phone:

020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Operative did not use any protector under chair. Had no protectors on his shoes machine broke fused my lights left a mark on the carpet he did clean left a mark on the limed oak flooring did not turn up for the next appointment did not phone up til 30 hours afterwards to let me know machine was still broken. Could not get any reply from office . Call just rang out. Nobody has called me back. Could not get through tomoperative when i tried”

“We have used Carpet Bright Uk for carpets & upholstery, even post red wine spillages as an emergency. Paul and the team are brilliant”

“Paul was very pleasant and did an amazing job with a very bad blood stain. Would be very happy to recommend him. Thelma , Ewell.”

“Dan from Carpet Bright did an excellent and professional job. The carpets look clean and smell fresh. Would definitely recommend.”

“The problem with this company is that they operate across the country, so a great review for 1 area will not be indicative of another with different operatives/management. Check the 1 star reviews before you use this company. My operative did an appalling job with my carpets and upholstery, when it dried there was simply no difference. When I raised this they agreed but said was due to upholstery not being regularly cleaned (so dirty items can’t be cleaned?!) and wicking, but as stains were not that bad, and were in identical place as before I don’t believe this. Ive since had the cushions dry cleaned and all stains were removed. They suggested might need 2nd/3rd clean but didn’t offer to redo, also flatly declined my request as I hadn’t raised within 24 hours (which was because I wanted to see if dry cleaning worked first). I should have realised they weren’t very good when they demanded full payment up front. Not happy having spent £222 with nothing to show for it. Avoid this company if you live in Buckinghamshire!”

Carpet Bright UK 1 star review on 9th June 2022

Carpet Bright UK 1 star review on 9th June 2022

“Nice young man , but it was definitely a rush job . The carpet had marks still left , it took 2 days to dry out and smelt horrible . Would not recommend. The pile was not even lifted ! Yes he showed me pictures of the difference as he was doing it but he obviously needed to go over it again , when I asked him, he said have it done again in 6mths !!! No thanks !!”

“Horrible experience! The carpet cleaner's machine has left a huge visible stain on the carpet in the corridor in our new, freshly bought apartment. They did acknowledge the stain and came back to clean it - but they only made it worse! Seeing that, they have eventually decided to claim that the stain wasn't caused by their machine and refused to pay for further cleaning - and even refused to refund the original service! They are now ignoring my emails. I'm left £132 lighter and with a destroyed carpet which cannot be changed (communal corridor). Deeply regret hiring the company - avoid!!”

“Was really disappointed with my carpets.Had better results with a local cleaner.Will not be using carpet bright again”

“I had two wool carpets cleaned by Carpet Bright. The carpets were left extremely wet and took 3 days to dry, and developed brown stains, most probably due to overwetting. The company is now blaming the browning on the age of my carpets and are saying that carpet browning is not predictable and they take no responsibility. They also damaged my hallway flooring by spilling a lot of water on my inside doormat, causing the flooring to buckle up. Paid £150 for carpets that now need replacing, and a damaged laminate floor. The worst kind of experience and I wish I could go back in time.....these are not professionals I'm sad to say.”

“A complete disaster! My carpets now have brown stains where there weren’t any before, the fibres of my wool rug feel hard now, and I suspect they have bee ruined beyond repair. They also damaged my laminate flooring by spilling water on it, causing the floor to expand and warp.”

“They charged me a minimum call out fee because I initially only booked in for 2 carpets. I explained on the phone I have many more items but when u come you can double check if they are cleanable (linen sofa). Ended up spending £282 and to my surprise was still charged the minimum call out fee which was £15. When I questioned this they said I had agreed to this..I could’ve added on a pram which was £15 which they also ruined...bad service. When I told them about the pram again they are forwarding to a ‘master technician’. Waste of time!”

“I had my carpet with dog pee on it and although they didnt guarantee that they can clean it from rug, I wasn’t expecting that bad. I just opened my carpet back and was a bit shocked that the pee colour was spread around the original place and the shape of the carpet got creased after 2 weeks and original colour changes at some points. Not worth paying around £150 for a small carpet (3sqm) especially if you have any stains on it. Shame”

“None of the stains were removed. I was kind of hoping for a miracle with three kids and a dog, but didn't expect the carpet to look the same after cleaning.”

“DO NOT USE THIS COMPANY! After expressing my nervousness, they assured me they were specialists in velvet and had the appropriate insurances in place should anything go wrong with my sofa clean, so I stupidly believed them and went ahead and had my 4 seater light grey velvet sofa cleaned. After drying, what looked like splash marks appeared ALL OVER my sofa. They sent the technician back to re-do it and the marks still appeared. The technician said he suspected it was due to the hardness of the water yet the 'customer care' team have claimed they have had an independent advisor review my photos and suspect that I have used a household stain remover product and their clean has simply removed the dirt on my sofa and uncovered the bleached marks - this is total rubbish. I haven't EVER used household stain products on my sofa and my sofa is less than a year old and is spotless. I only booked the clean to keep the sofa in top condition as it's recommended to get all upholstery cleaned once a year to keep it as good as new! I will be issuing a civil lawsuit if Carpet Bright do not come to an appropriate resolution.”

“Overall I'm pleased with the cleaning of our carpet, but I do think customer service needs a bit of attention.”

Hello Peter, thank you for leaving a review. I'm pleased your carpet clean went well. Our customer care manager has sent you an email directly to discuss your customer service experience. Thank you for choosing Carpet Bright UK.

“Booked in a job and the technician did not show up. Terrible customer services. The lady from customer services team was rude! I would not use again.”

Hello Jane. Unfortunately, we cannot find a record of you on our system so if you would like to call us on 0203 011 5590, we can look into this matter further. Thank you in advance.

“I have emailed several times and spoken to somebody from your company. They said the boss would ring back but after a week or so it hasn’t happened! The carpet is still dirty in places”

“Carpet Bright?? More like Carpet Sh*te!! Hired them to remove 2 stains after reading the reviews on their website. They made us pay £288 up front, clearly a good business plan to collect the money up front based on the quality of their work! Neither of the stains are any better and their customer services are appalling! They just say there's no guarantee's...!! A blind monkey could have done a better job! Thanks for nothing! AVOID AT ALL COSTS!!!!”

Carpet Bright UK is rated 2.7 based on 144 reviews