Carpet Bright UK Reviews

Name: Carpet Bright UK
Rating: 4.92

4.9 Rating 4,372 Reviews

100 %

of reviewers recommend Carpet Bright UK

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4.9

Based on 4,372 reviews

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About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not told that there would be £120 cancellation fee. I tried to contact carpet Bright the day before the clean was due as the flat I was due to move to fell through, but could not get through on the phone! I sent an email but nobody got back to me! On the day of the clean I got a call to say the man was running early so could do the clean. I said I contacted to cancel but nobody picked up my call or email. I’ve now been told after eventually being contacted, despite many attempts to contact them myself that my emails went into spam and I would only get £30 back out of £150. I will never use this company again.”

Helpful Report

“The problem with this company is that they operate across the country, so a great review for 1 area will not be indicative of another with different operatives/management. Check the 1 star reviews before you use this company. My operative did an appalling job with my carpets and upholstery, when it dried there was simply no difference. When I raised this they agreed but said was due to upholstery not being regularly cleaned (so dirty items can’t be cleaned?!) and wicking, but as stains were not that bad, and were in identical place as before I don’t believe this. Ive since had the cushions dry cleaned and all stains were removed. They suggested might need 2nd/3rd clean but didn’t offer to redo, also flatly declined my request as I hadn’t raised within 24 hours (which was because I wanted to see if dry cleaning worked first). I should have realised they weren’t very good when they demanded full payment up front. Not happy having spent £222 with nothing to show for it. Avoid this company if you live in Buckinghamshire!”

Helpful Report

“Nice young man , but it was definitely a rush job . The carpet had marks still left , it took 2 days to dry out and smelt horrible . Would not recommend. The pile was not even lifted ! Yes he showed me pictures of the difference as he was doing it but he obviously needed to go over it again , when I asked him, he said have it done again in 6mths !!! No thanks !!”

Helpful Report

“Horrible experience! The carpet cleaner's machine has left a huge visible stain on the carpet in the corridor in our new, freshly bought apartment. They did acknowledge the stain and came back to clean it - but they only made it worse! Seeing that, they have eventually decided to claim that the stain wasn't caused by their machine and refused to pay for further cleaning - and even refused to refund the original service! They are now ignoring my emails. I'm left £132 lighter and with a destroyed carpet which cannot be changed (communal corridor). Deeply regret hiring the company - avoid!!”

Helpful Report

“Was really disappointed with my carpets.Had better results with a local cleaner.Will not be using carpet bright again”

Helpful Report

“I had two wool carpets cleaned by Carpet Bright. The carpets were left extremely wet and took 3 days to dry, and developed brown stains, most probably due to overwetting. The company is now blaming the browning on the age of my carpets and are saying that carpet browning is not predictable and they take no responsibility. They also damaged my hallway flooring by spilling a lot of water on my inside doormat, causing the flooring to buckle up. Paid £150 for carpets that now need replacing, and a damaged laminate floor. The worst kind of experience and I wish I could go back in time.....these are not professionals I'm sad to say.”

Helpful Report

“A complete disaster! My carpets now have brown stains where there weren’t any before, the fibres of my wool rug feel hard now, and I suspect they have bee ruined beyond repair. They also damaged my laminate flooring by spilling water on it, causing the floor to expand and warp.”

Helpful Report

“They charged me a minimum call out fee because I initially only booked in for 2 carpets. I explained on the phone I have many more items but when u come you can double check if they are cleanable (linen sofa). Ended up spending £282 and to my surprise was still charged the minimum call out fee which was £15. When I questioned this they said I had agreed to this..I could’ve added on a pram which was £15 which they also ruined...bad service. When I told them about the pram again they are forwarding to a ‘master technician’. Waste of time!”

Helpful Report

“I had my carpet with dog pee on it and although they didnt guarantee that they can clean it from rug, I wasn’t expecting that bad. I just opened my carpet back and was a bit shocked that the pee colour was spread around the original place and the shape of the carpet got creased after 2 weeks and original colour changes at some points. Not worth paying around £150 for a small carpet (3sqm) especially if you have any stains on it. Shame”

Helpful Report

“None of the stains were removed. I was kind of hoping for a miracle with three kids and a dog, but didn't expect the carpet to look the same after cleaning.”

Helpful Report

“Carpets look great. Tech was very polite. The stains on my couch are all still there. Frustrating since it was so expensive to clean.”

Helpful Report

“DO NOT USE THIS COMPANY! After expressing my nervousness, they assured me they were specialists in velvet and had the appropriate insurances in place should anything go wrong with my sofa clean, so I stupidly believed them and went ahead and had my 4 seater light grey velvet sofa cleaned. After drying, what looked like splash marks appeared ALL OVER my sofa. They sent the technician back to re-do it and the marks still appeared. The technician said he suspected it was due to the hardness of the water yet the 'customer care' team have claimed they have had an independent advisor review my photos and suspect that I have used a household stain remover product and their clean has simply removed the dirt on my sofa and uncovered the bleached marks - this is total rubbish. I haven't EVER used household stain products on my sofa and my sofa is less than a year old and is spotless. I only booked the clean to keep the sofa in top condition as it's recommended to get all upholstery cleaned once a year to keep it as good as new! I will be issuing a civil lawsuit if Carpet Bright do not come to an appropriate resolution.”

Helpful Report

“Displeased with my overal clean to my carpets. I was told that when the carpet dried the high traffic areas would be 50% lighter.”

Helpful Report

“Booking the job was very easy and Natasha was very helpful. The stain that we paid to remove is still showing after 2 cleans. :(”

Helpful Report

“We probably not hire them again as stains resurfaced after 3 weeks of the clean. The employees were all very nice.”

Helpful Report

“The price i've been quoted was astronomical to clean a tiny bathroom and hallway. Far too expensive.”

Helpful Report

“I have emailed several times and spoken to somebody from your company. They said the boss would ring back but after a week or so it hasn't happened! The carpet is still dirty in places.”

Helpful Report

Hello, Thank you for the review. We would love the opportunity to put this right. Could you please call us on 020 3011 5590 to investigate and return to clean the affected areas. Thank you in advance.

“Fantastic service with friendly staff & great results; however the technician did turn up 2 hours late.”

Helpful Report

“The technician stood me up for my appointment and didn't return my calls. When he finally called back, and set up another appointment, the job was done well and the price was reasonable. Customer service and response was poor. 2 stars.”

Helpful Report

Hello, Thank you for taking the time to leave us a review. We're sorry to hear about your experience. Can you please call us directly so we're able to investigate this and make things right? Regards, Carpet Bright UK

“The office is very proficient, the time keeping good, but the overall results of the work disappointing.”

Helpful Report

Hello William, I'm sorry to hear you weren't overly impressed with our results. We would love to speak to you regarding your clean and hopefully put things right. I have sent you an email directly. Kind regards, Carpet Bright UK

Carpet Bright UK is rated 4.9 based on 4,372 reviews