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Car Parts 4 Less Reviews

4.5 Rating 90,356 Reviews

89 %

of reviewers recommend Car Parts 4 Less

Company Reviews

Product Reviews

4.5

Based on 90,356 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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0203 788 7845

Email:

custservice@carparts4less.co.uk

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Car Parts 4 Less 5 star review on 23rd February 2024

Car Parts 4 Less 5 star review on 3rd October 2023

Car Parts 4 Less 5 star review on 18th September 2023

Car Parts 4 Less 5 star review on 16th July 2023

Car Parts 4 Less 5 star review on 1st May 2023

Car Parts 4 Less 5 star review on 11th November 2022

Car Parts 4 Less 5 star review on 11th November 2022

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my order from Smethwick click and collect. The staff was very rude then took it out on me by giving me used scrap wipers blades. Look at pictures. I have complained to store manager, internal investigation is being conducted apparently, not heard off anyone yet.”

Posted 1 year ago

“Sent me the wrong oil filter so I ended up at a local motorfactors. Right number on order but different number in filter”

Posted 1 year ago

“I'm afraid the service was awful... charged for parts I never received! Total waste of my time!!”

Posted 1 year ago

“Went to pick up my order from store a week after it arrived and they had refunded it and then would only sell it back to me for 25% more than I paid for the original order.”

Posted 1 year ago

“Insufficient staff. Took nearly 30 mins to pick up a part which had been ordered and paid for in advance.”

Posted 1 year ago

“Site let me order for next day delivery, then was called to say 3 to 5 working days. Order cancelled by them and 2 weeks on still awaiting full refund as they only refunded item after 5 days but not delivery charge. Never again will I use them as twice they've done this.”

Posted 1 year ago

“Got the wrong product. Wants to return it and get my money back. Got an email from you mentioning “someone will contact me”. I am still waiting. Don’t know how to return and where to. Can you help”

Posted 1 year ago

“Sent the wrong part. Won’t arrange the return”

Posted 1 year ago

“I wanted to buy a headlight bulb. It was pretty cheap at £1.77 but there was no option to Click and Collect. The only option was to pay for home delivery which was disappointing. I therefore purchased from elsewhere. Feels like they are trying to make more money out of customers by not allowing collection.”

Posted 1 year ago

“Terrible website, not easy to use on phone but ok on computer. Collection Service extremely slow. 3rd time I’ve been in last month and each time takes at least 30 mins to collect. I would definitely not use business if there was an alternative.”

Posted 1 year ago

“My parts has been send back before date stated on email, poor service wasting my time.”

Posted 1 year ago

“I placed an order with Car Parts 4 Less on items that were showing in stock. My local Euro Car Parts branch (Stockport) were assigned the order to be fulfilled. A week had passed I didn’t receive any part of my order nor was I advised of any issues with any of the items. I called the branch to enquire about my order as I had still not received any of it, to be told that they have all the items in ready to go except for 1, because of this reason, they couldn’t deliver any part of my order. I asked them to cancel the 1 item from the order and deliver the rest to which they said they can’t do (which to be honest is ridiculous) and said that I would have to wait. I then asked them how long it would it take for the 1 item to arrive, to be told that it’d take another 2/3 days which immediately infuriated me (no apology or anything at this point either). Fair enough, I thought I waited this long, so just persevere. 2/3 days had passed now it’s been almost 2 weeks, I call the branch back due to no delivery of my order or any update to find that, this item (Antifreeze) has still not arrived from the warehouse to the branch in order for the branch to deliver my order. I asked the branch at this point why they can’t just cancel the 1 item and send me the rest of the order I had paid for, to which the response was that they couldn’t do that due it being an order from Car Parts 4 Less. At this point I mentioned, okay I’ll call customer services and tell them to either remove the item or cancel the entire order. As soon as I said this MIRACULOUSLY, I was told that they can in fact remove the item from the order and deliver the rest of the order. This had got my blood boiling, the FACT that the branch COULD HAVE done this but chose not to in the first instance is an ABSOLUTE DISGRACE (probably because I ordered it online). I asked them in regards to getting a refund on the cancelled item, even then they couldn’t answer the question properly. I didn’t get confirmation of any refund up until I rang customer services about the matter who must’ve in turn got in touch with the branch. I mean come on seriously? I don’t get what the matter or issue is when ordering online for the branch to fulfil, you’re one business in its entirety operating under 2 trading names. The bottom line all goes into one pot. I found the entire process of this transaction, customer journey and experience very poor. My recommendation would be to retrain the colleagues in the branch around how to fulfil, amend and refund parts of an order that is sent through by Car Parts 4 Less to branch and also train them on the business model.”

Posted 1 year ago

“Disappointed to say the least, Have already left a goggle review. I've been a customer for years, i made a purchase before christmas. I received an email saying items are ready for collection, I wasn't able to collect so asked a freind to collect to which she was told its not in stock come back next day, she returned the next day be told the same thing. I then asked for delivery as I've payed a freind time and fuel money to be told cannot help. I live approximately 2 miles away from the Rustington branch. I have now cancelled the order, ordered elsewhere and received from elsewhere the very next day and still waiting for my refund from car parts for less/euro car parts. Jokers”

Posted 1 year ago

“Ordered a coil spring fitted next day after much effort!! Looked up spring part number after fitting because so difficult to fit & found out it was for a completely different car!! Thanks now got to do job again Euro Wrong Parts”

Posted 1 year ago

“Ordered online and told to collect 2 days later. Got to the store and told item was not in stock and to come back in 3 days once it was transferred from another store. Wasted my time and fuel!!!!! Cancelled complete order and told I couldn't get a refund for the part missing till it came in. Week and a half later still waiting for my refund for the item missing.”

Posted 1 year ago

“Would of been very nice if you'd of told me I couldn't of collected my item for 2days... I wouldn't of purchased from you! Lesson learned I won't use you again..”

Posted 1 year ago

“I put the registration in for some windscreen wipers and selected without any issues, however, when they arrived they did not fit my car. I called and spoke to a lady, who at time time seemed very helpful. She told me I could go to my local europarts centre and do a straight swap for the correct wipers. She then put me on hold and said she would double check they were in stock and would ensure they were out ready for my arrival. When I got there, the staff member had no idea what I was talking about and told me I could not do a straight swap and nobody from you company had been in contact as this was not their policy (which was then confirmed by the manager). They said they would have to refund me the old wipers and then have to buy the new wipers. I initially thought this was not be a problem, until I was told I’d have to pay an extra £10 for the wipers as they did not honour any online discount! I was told I could arrange to have new ones delivered if I ordered them direct from you again, but it would take at last another 3/4 working days! I went out of my way to drive to another town (for which I got stuck in a lot of traffic) do what I thought would be a straight exchange and it turned into a complete nightmare, due to misinformation. I will not be using this service again unfortunately!”

Posted 1 year ago

“It was missing one glow plug and another one was the wrong part code”

Posted 1 year ago

“Ordered on 8th Dec, still nothing received... asked me to review on 19th ?”

Posted 1 year ago

“No signage to confirm the whereabouts. very frustrating to find. The item had an expiry date, but when arrived at this date was told there was a time expired also which wasn't stated.”

Posted 1 year ago

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Car Parts 4 Less is rated 4.5 based on 90,356 reviews