Canada Travel Specialists Reviews

Name: Canada Travel Specialists
Address: Floor 5, 39 St Vincent Place, Glasgow, Glasgow
Rating: 4.84

4.8 Rating 769 Reviews

97 %

of reviewers recommend Canada Travel Specialists

Company Reviews

Metrics

Info

4.8

Based on 769 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0330 094 8379

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Canada Travel Specialists 5 star review on 14th October 2022

Deb & Steve From Essex

Canada Travel Specialists 5 star review on 22nd August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were so disappointed to miss out this year with a 60th birthday trip to Canada and the Rocky Mountaineer with my old school friends with the pandemic that swept in. But thanks to Adla who managed to sort all again for next year, even with a wee upgrade at one hotel and with no extra costs. She has been extremely helpful and calmed us all down. Would highly recommend and to top it all I am a year younger with missing out :)”

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Posted 5 years ago

“We originally booked our holiday through Barrhead travel for May this year. however the covid-19 pandemic put a stop to that. Anne Marie got in touch with us a few days ago and has been excellent in her care for us. Our holiday is now rebooked for next year with some added extras. I cannot thank Anne Marie enough for her help and assistance. She is a star!!!”

Helpful Report

Posted 5 years ago

“When we booked our holiday to Canada in the Aberdeen Branch of Barrhead Travel, our travel advisor, Craig Barton, was very helpful and very knowledgeable. We were kept well informed of how the booking was progressing. Any queries were answered promptly. When Coronavirus hit and our departure was looming, despite having contacted them in a timely period, they were very slow to get back in touch, but maybe this was due to the amount of holidays having to be rebooked and shortage of staff. It was only when I resorted to sending a sharp message through their Facebook page with 7 days to go to our holiday departure date did they get back to me. Confirming what I knew from reading the Foreign Office, hotels, train and cruise websites that our holiday was cancelled. However since then I cannot find fault with the service that we have received. As our initial travel advisor was unavailable, Anne Marie Kirke took over. Anne Marie advised us of our options and as this was a bucket list holiday, we took the option to postponed the trip until 2021 and it looks like the options that Anne Marie offered us will mean that we will have a better holiday than we originally planned”

Helpful Report

Posted 5 years ago

“We booked and paid deposit and have quickly found that CTS/Barrhead Travel cannot deal with the situation. They have accepted that given the cruise included in our package cannot be provided and balance not required there is no sign of our deposit being returned. Is it a record to get nearly thirty out of office messages?! Seeking help from anyone that can help...local media, the press etc.”

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Posted 5 years ago

“I published anon review below a month ago. My departure is scheduled for tomorrow and I have still heard nothing despite my initial email of 16th March. The company's commitment to reply within 14days doesn't stand up.. Now passing to my credit card provider as a default. One star is generous.”

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Posted 5 years ago

“My travel advisor, Adla Toal, was extremely helpful and informative when I originally booked my holiday, but since we had to reschedule the holiday for next year due to Covid-19, Adla has been even more helpful. She has been very reassuring, friendly and professional in what must be very difficult circumstances.”

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Posted 5 years ago

“My holiday to Canada has been sorted out by Anna Marie. I appreciate the circumstances but am very happy with the result. Thanks for all your efforts.”

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Posted 5 years ago

“We were in daily communication with our person (our holiday is supposed to be now) and we’re told we wouldn’t get a refund only a voucher. When we pushed back quoting abta and package holiday regulations which state we are entitled to a refund we haven’t heard anything for two weeks from our holiday sales rep, the customer support rep or an answer from the customer enquiries team. No holding email or confirmation that they’ll process a refund, nothing. We have now handed this over to our credit card company as a default of service purchased. Do not buy from this company (they are taking bookings easily enough currently) but can’t allocate staff to deal with existing customers. Poor show. Do not give them more business! You could be next!”

Helpful Report

Posted 5 years ago

“Any company can appear to be professional until things go wrong and then you find out which companies are honourable . Unfortunately they are trying to get out of reimbursing me for my cancelled holiday which they have cancelled . It’s difficult time’s for us all!!”

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Posted 5 years ago

“Agree with anon below. I have cruise booked for May and have been advised by the cruise line that it is cancelled. Despite several emails I have heard nothing from this company.”

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Posted 5 years ago

“Appalling company. Alls good when they want your money. They have £10k of our money and have now ceased taking telephone calls and only respond, in their own time, to emails. Sophie King and Anne Marie Kirk have gone completely off line. Even though we are entitled to a full refund, they will NOT give you your money back and ignore ABTA regulations. Give these people your hard earned money at your peril..”

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Posted 5 years ago

“Appalling service. They have £10k of our hard earned cash. They have no phone numbers now, do not answer emails. Sophie King and Anne Marie Kirkuk have gone off line completely. Give them your money at your peril. Ok when they take your money, but no support if it goes wrong. You have been warned..”

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Posted 5 years ago

“I booked a holiday with Canada Travel visiting Canada and a cruise to Alaska.From the original booking and information sent, plus phone calls, I have found their staff excellent.Every query has been answered in a helpful and efficient manner. I would thoroughly recommend this travel company and their staff, particularly Hannah.”

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Posted 5 years ago

“Adla has been superb! Careful, friendly provision for everything we want to do during our trip. We are amazed at the degree of flexibility, resulting in a personalised, custom package suited to us in every respect. We feel well looked after, even before we begin. Nothing has been too much trouble, prompt attention given to every detail.”

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Posted 5 years ago

“Thank you to Sophie for organising our Canadian adventure! She answered all our questions promptly and provided lots of information about our trip. Would recommend. Price of the trip compares well with other companies for the same sort of trip. Very good customer service too.”

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Posted 5 years ago

“I would like to give a big thank you to Adla for her patience and advice when booking our holiday with your company. She spent time looking for the best options to suit our needs. She made the booking process easy and enjoyable.”

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Posted 5 years ago

“The service I received from your company was fantastic . In particular Adla who patiently offered support and advice when booking our holiday. She offered alternatives and looked for the best holiday to support our needs. She used personal experience also which is always beneficial . A big thank you Adla 👍👍”

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Posted 5 years ago

“Michelle was an absolute delight, she found everything we wanted and put my mind at rest about a lot of things. I had previously booked with ROL but it was worth losing the deposit to have the peace of mind Michelle gave me and the service. Our honeymoon is now back on track and I'm excited again all thanks to Michelle.”

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Posted 5 years ago

“I had thought about a visit to Niagara Falls for sometime but wanted to make this part of a wider visit to the area. In a web search I found a package presented by Canada Travel Specialists combining tours of Niagara, New York, Philadelphia and Washington DC. I spoke with travel advisor Sophie who answered all my questions and gave advice on extra excursions and visa requirements. Nothing was left to chance and I was more than happy to confirm a booking straight away. Really looking forward to my holiday”

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Posted 5 years ago

“Very personalised and friendly service . . . much appreciated. If the trip goes as well as the Sales process it will be a great one :)”

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Posted 5 years ago

Canada Travel Specialists is rated 4.8 based on 769 reviews