Booked holiday to Canada with Rocky Mountain train a year a ago. Due to travel in June this year. Obviously couldn't go due to Covid. Our rep with Canada Travel Specialists was Adla Toal. She went the extra mile to ensure that we were given options to re book or get our refund (including personal phone calls at home. Received our refund today which is 20 days after our scheduled travel date. I know that they needed to deal rescheduling or re booking with up to 40,000 holidays, so to receive our refund so soon was exceptional. Thank you Adla for a your exceptional customer service.