“I have been sending emails regarding ny refund since July. I understand it's a busy time, but when you send emails you expect a reply. Pretty disappointed. I would just like my money back.”
“My trip on the 1st July to Toronto, for myself and kid's came and went; heard nothing. 15th July, Suprise email apologies. l'm Entitled to my Full Refund!! Relevant Details given, informed it will take a couple weeks?? 28th August nothing? I've continued to work 12hr shifts; through this virus. 😷 I'm asking the top BRASS to STOP holding on to people's hard earned money and give it back!!!no more excuses 🤔”
“We are still waiting for our refund after two weeks since we provided our bank details. Is this a scam or what?
We were. Contacted by someone called Scott McMillan”
“Glen. Re my anon comments below. My holiday was scheduled for 15th May and sent initial email in March. To my amazement I received a call from a rep last week giving me my options. I said I wanted a refund. The rep was very helpful. She had just returned from furlough and working her way through the back log. She gave me contact details but explained it will possibly to a couple of months to resolve as the agents have to claim on insurance.”
“Anonymous,I'm sorry to hear that,I too sent an email in april but the person I sent it to must of been on furlough,then have sent 2 or 3 emails to the enquires team in june but just got a pre automated message sent back,I know they are with reduce staffing but there message on this site said response time for departure date is 14 days, now is the before or after your flight???? it not good and it stressful as I have also been trying to sort out insurance,hotel at gatwick and car parking,2 been sorted, insurance not getting any joy.”
“Glen if your holiday is only scheduled for 2nd July don't expect a response before October. My holiday was booked for 15th May and I sent an email mid March and still awaiting a response.”
“I'm disappointed that no one has contacted me and unable to speak to anyone by phone,I even sent an email but nothing as I am suppose to be going to canada on the 2nd of july and I know I won't be going but it would be nice if someone can help with what my options are”
“We booked and paid deposit and have quickly found that CTS/Barrhead Travel cannot deal with the situation. They have accepted that given the cruise included in our package cannot be provided and balance not required there is no sign of our deposit being returned. Is it a record to get nearly thirty out of office messages?! Seeking help from anyone that can help...local media, the press etc.”
“I published anon review below a month ago. My departure is scheduled for tomorrow and I have still heard nothing despite my initial email of 16th March. The company's commitment to reply within 14days doesn't stand up.. Now passing to my credit card provider as a default. One star is generous.”
“We were in daily communication with our person (our holiday is supposed to be now) and we’re told we wouldn’t get a refund only a voucher. When we pushed back quoting abta and package holiday regulations which state we are entitled to a refund we haven’t heard anything for two weeks from our holiday sales rep, the customer support rep or an answer from the customer enquiries team. No holding email or confirmation that they’ll process a refund, nothing. We have now handed this over to our credit card company as a default of service purchased.
Do not buy from this company (they are taking bookings easily enough currently) but can’t allocate staff to deal with existing customers. Poor show. Do not give them more business! You could be next!”
“Any company can appear to be professional until things go wrong and then you find out which companies are honourable . Unfortunately they are trying to get out of reimbursing me for my cancelled holiday which they have cancelled . It’s difficult time’s for us all!!”
“Agree with anon below. I have cruise booked for May and have been advised by the cruise line that it is cancelled. Despite several emails I have heard nothing from this company.”
“Appalling company. Alls good when they want your money. They have £10k of our money and have now ceased taking telephone calls and only respond, in their own time, to emails. Sophie King and Anne Marie Kirk have gone completely off line. Even though we are entitled to a full refund, they will NOT give you your money back and ignore ABTA regulations. Give these people your hard earned money at your peril..”
“Appalling service. They have £10k of our hard earned cash. They have no phone numbers now, do not answer emails. Sophie King and Anne Marie Kirkuk have gone off line completely. Give them your money at your peril. Ok when they take your money, but no support if it goes wrong. You have been warned..”
