Camille Lingerie Reviews

Name: Camille Lingerie
Address: Unit 2 Cotton Brook Road Sir Francis Ley Industrial Estate, Derby
Rating: 4.67

4.7 Rating 8,747 Reviews

94 %

of reviewers recommend Camille Lingerie

4.7

Based on 8,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Camille Lingerie 5 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot rate the products as I have not received them. Sent an e mail yesterday asking why I had not had my order.”

Helpful Report

Posted 5 years ago

Hello, i am sorry to hear your first package did not arrive, i have looked and seen that one of our colleagues have resolved your problem. Thank you for shopping with Camille.

Posted 5 years ago

“I have not received my order. I have now sent 5 emails , left two phone messages and still not heard anything from this company. They said they posted my order over 12 days ago . I should have received it by now.”

Helpful Report

Posted 5 years ago

Hello, I am sorry to hear your order did not arrived, i have checked our system and can see your order has been dealt with. Thank you for shopping with Camille.

Posted 5 years ago

“I am still awaiting the delivery of my order placed 10/9/19. Your acknowledgement stated delivery 3-5 days. Disappointing.”

Helpful Report

Posted 5 years ago

We are sorry to hear your order has not arrived please contact us to confirm your delivery address so we can look into this for you. Kind Regards

Posted 5 years ago

“Excellent product just what I wanted, quick delivery”

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Posted 6 years ago

Thank you for shopping with Camille, we are pleased to hear you was happy with your delivery service and purchase, we look forward to you shopping with us again in the future.

Posted 6 years ago

“Nothing received as yet ?????”

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Posted 6 years ago

We are sorry to hear you haven't received your order yet, please contact us so we can look into this further for you. Kind Regards

Posted 6 years ago

“I haven’t received my order even after 7 days of waiting and I’m being bothered about a review for items I haven’t set my eyes on. Very poor service.”

Helpful Report

Posted 6 years ago

We are sorry to hear you haven't received your items, please contact us through email so we can look into this for you. Kind Regards

Posted 6 years ago

“Absolutely terrible experience. I purchased an expensive onesie for a birthday gift. I ordered next day delivery as it was urgent. 4 days later after many calls and messages, the company said it’s been lost at DHL because no one scanned it. They had no idea where it had actually gone and just to cap it off it was the last in stock. I missed the birthday and in the end ordered from another company and it came next day. Extremely disappointing and would never, ever use again!!”

Helpful Report

Posted 6 years ago

Hello, We are deeply sorry this has happened to your parcel and a lost parcel claim has been put into DHL to find where your parcel has gone. we can assure you this has not happend before and will be looking into this futher with DHL. Kind Regards

Posted 6 years ago

“What a scam. Took my money. 5 weeks later no delivery and no reply to my queries. Interesting the questionairre here only doesn't want to know about non delivery. They respond to feedback here but not to queries from their customers!”

Helpful Report

Posted 6 years ago

Hello, we are sorry to hear your purchase has not yet arrived. Please can you contact us with your order reference number so i can look into this for you and get the problem solved. Kind Regards

Posted 6 years ago

“Really bad service first order never arrived replacement order went to wrong address absolutely dreadful service will not be using them again”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this has happened to your purchase, please contact us so we can resolve this issue for you. Kind Regards Jade

Posted 6 years ago

“Package never arrived. Customer service promised to send a new one which, again, never arrived... And now they're not even answering my request to get my money back.”

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Posted 8 years ago

I have looked in to your order and on May 30th you were refunded for your item.

Posted 8 years ago

“I ordered a post surgery bra and because the size was not fitting right I sent it back for an exchange on the 4th of April. I followed up with an email on the 14th of April to check what the status for my exchange was and never received a reply. Finally I chased again on the 20th of April via the website chat and found out they never received my parcel, really poor experience. You're better of buying the items you want in an actual shop.”

Helpful Report

Posted 8 years ago

“I bought 3 onesies as Christmas presents. One developed a hole in the crutch at first time of wearing and another after 2 weeks has a massive hole in the crutch ... Come away in all directions. Plus the seam has split down the leg. I have emailed Camille with photos but as yet have not received a reply. I chased yesterday and will follow up again today if I hear nothing.”

Helpful Report

Posted 8 years ago

We received your email this morning and we have responded, please can you check your messages also check to see if it been forwarded to your junk messages, We're really sorry to see that there is a problem with the Onsies that you purchased, we offer a 100% no quibble guarantee, you can exchange or return your Onsies, a free returns label was enclosed with your order, I am sure we can fix the problem. Regards Camille

Posted 8 years ago

“Order never arrived, blamed 'loss in post' supposedly sent another which also never arrived. Finally had refund! Buyers beware”

Helpful Report

Posted 8 years ago

Hi, We are really sorry that you haven't received the Bras that you ordered, We have issued a full refund, we apoligise for the inconvenience this may have caused, Kind regards Camille

Posted 8 years ago

“I brought a onesie worn it twice its got holes everywhere quality is aweful will never buy again from here”

Helpful Report

Posted 8 years ago

Hi Ashlea We are sorry to see that your received a faulty Onsie, we offer a 100% no quibble guarantee a free returns label was enclosed with your order. We apologise for any inconvenience. Kindest regards Camille

Posted 8 years ago

“I was expecting my parcel by Wednesday. On Thursday I received an email to say it would arrive on Friday. Instead of going straight to my hotel party venue from work, I went home to get my parcel, but it hadn't arrived. It came on Saturday- too late.”

Helpful Report

Posted 8 years ago

Hi Lisa, Your order was dispatched on the Monday 12th December via Royal Mail 3-5 days standard delivery, we are sorry that it arrived a day late but unfortunately the high volume of mail that is sent at this time of year may have delayed your order, again we are sorry for any inconvenience this may have caused, Regards Camille

Posted 8 years ago

“Order not received and no reply to my email.”

Helpful Report

Posted 8 years ago

We're sorry to hear you never received your order, I can advise that we have resent your order on the 14th December tracked, Kindest regards Camille

Posted 8 years ago

“I ordered the product on the 29th of November and after one week I still haven't received the product nor any information on the delivery. I tried to contact several times the customer service but I didn't receive any reply. Terrible service and experience, completely disappointed”

Helpful Report

Posted 8 years ago

Hi, We are sorry that you never received your order, we issued a full refund on the 7th December, Kindest regards Camille

Posted 8 years ago

“Très long .... Je n'ai pas encore reçu le colis ????”

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Posted 8 years ago

Salut Colette, Votre commande a été expédiée le 21 Novembre délai de livraison prévu est de 7-10 jours. Cordialement Camille

Posted 8 years ago

“Order cancelled by company.”

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Posted 8 years ago

Hi Maureen, I am sorry that we were unable to send you the bra, Kindest regards Camille

Posted 8 years ago

“I made an order a week ago and I am still waiting for it. I have tried to contact you twice and I didn't receive any feedback. I am very disappointed”

Helpful Report

Posted 8 years ago

Hi, I am sorry that haven’t received a response to your messages, please may you reply to what address you was sending these to so we can investigate why you haven’t received a response, We received and dispatched your order on the 18th October via Priority Airmail, timescale for expected delivery is 7-10 working days. Kindest regards Camille

Posted 8 years ago

Camille Lingerie is rated 4.7 based on 8,747 reviews