Camille Lingerie Reviews

Name: Camille Lingerie
Address: Unit 2 Cotton Brook Road Sir Francis Ley Industrial Estate, Derby
Rating: 4.66

4.7 Rating 8,941 Reviews

94 %

of reviewers recommend Camille Lingerie

4.7

Based on 8,941 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

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Camille Lingerie 5 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was asked for a review before I received my order. I received no notification of when my order was being dispatched but the amount had already been taken out of my account without receiving my order. I find this very disturbing as no monies should be taken from a customer until the item(s) have been dispatched and the customer received notification of same.”

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Posted 6 years ago

We hope you have a received your order and this issue has been resolved.

Posted 6 years ago

“I haven't received my product!!! Very poor to ask for a review of a product I've not received yet”

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Posted 6 years ago

We are sorry to hear this, we hope this issue has been resolved.

Posted 6 years ago

“I'm not happy as I've not received my order yet, please let me know what's happening with it”

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Posted 6 years ago

We are sorry to hear your order was delayed, we hope this issue has now been resolved.

Posted 6 years ago

“Complete disaster. As soon as I tried to open buttons to try it on one of them fall off. Very poor quality. Treads are out everywhere. Tag cut off. Very disappointed.”

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Posted 6 years ago

We are very sorry to hear this, please send the item back and we will happily refund/exchange your item for you.

Posted 6 years ago

“Not delivered at time! (Thank you for Christmas!!):-((”

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Posted 6 years ago

We are sorry to hear your order arrived later than scheduled.

Posted 6 years ago

“It hasn't arrived -Order not received I have emailed twice to see when it might arrive but have received no reply or information as to wha'ts happening Really sad as it was a Christmas present for my best friend”

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Posted 6 years ago

We are sorry to hear the delay with your order over the busy Christmas period.

Posted 6 years ago

“really disappointed very poor service order not received and no contact from them despite several chases asking where order is Disappointed not the normal service”

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Posted 6 years ago

Thank you for your feedback, we are sorry to hear the service you received was not up to scratch, we hope this issue has now been resolved.

Posted 6 years ago

“Super slow delivery!”

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Posted 6 years ago

We are very sorry the postal service we slow at delivering your order over the busy Christmas period, please know we did dispatch your parcel straight away.

Posted 6 years ago

“Recieved my item, it didn't fit so I sent it back for refund and I haven't recieved any communication at all about it”

Helpful Report

Posted 6 years ago

Hello, i am sorry to hear you haven't received your refund, please can you email us so we can resolve the issue. Thank you

Posted 6 years ago

“Cannot rate the products as I have not received them. Sent an e mail yesterday asking why I had not had my order.”

Helpful Report

Posted 6 years ago

Hello, i am sorry to hear your first package did not arrive, i have looked and seen that one of our colleagues have resolved your problem. Thank you for shopping with Camille.

Posted 6 years ago

“I have not received my order. I have now sent 5 emails , left two phone messages and still not heard anything from this company. They said they posted my order over 12 days ago . I should have received it by now.”

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Posted 6 years ago

Hello, I am sorry to hear your order did not arrived, i have checked our system and can see your order has been dealt with. Thank you for shopping with Camille.

Posted 6 years ago

“I am still awaiting the delivery of my order placed 10/9/19. Your acknowledgement stated delivery 3-5 days. Disappointing.”

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Posted 6 years ago

We are sorry to hear your order has not arrived please contact us to confirm your delivery address so we can look into this for you. Kind Regards

Posted 6 years ago

“Excellent product just what I wanted, quick delivery”

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Posted 7 years ago

Thank you for shopping with Camille, we are pleased to hear you was happy with your delivery service and purchase, we look forward to you shopping with us again in the future.

Posted 7 years ago

“Nothing received as yet ?????”

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Posted 7 years ago

We are sorry to hear you haven't received your order yet, please contact us so we can look into this further for you. Kind Regards

Posted 7 years ago

“I haven’t received my order even after 7 days of waiting and I’m being bothered about a review for items I haven’t set my eyes on. Very poor service.”

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Posted 7 years ago

We are sorry to hear you haven't received your items, please contact us through email so we can look into this for you. Kind Regards

Posted 7 years ago

“Absolutely terrible experience. I purchased an expensive onesie for a birthday gift. I ordered next day delivery as it was urgent. 4 days later after many calls and messages, the company said it’s been lost at DHL because no one scanned it. They had no idea where it had actually gone and just to cap it off it was the last in stock. I missed the birthday and in the end ordered from another company and it came next day. Extremely disappointing and would never, ever use again!!”

Helpful Report

Posted 7 years ago

Hello, We are deeply sorry this has happened to your parcel and a lost parcel claim has been put into DHL to find where your parcel has gone. we can assure you this has not happend before and will be looking into this futher with DHL. Kind Regards

Posted 7 years ago

“What a scam. Took my money. 5 weeks later no delivery and no reply to my queries. Interesting the questionairre here only doesn't want to know about non delivery. They respond to feedback here but not to queries from their customers!”

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Posted 7 years ago

Hello, we are sorry to hear your purchase has not yet arrived. Please can you contact us with your order reference number so i can look into this for you and get the problem solved. Kind Regards

Posted 7 years ago

“Really bad service first order never arrived replacement order went to wrong address absolutely dreadful service will not be using them again”

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Posted 7 years ago

Hello, We are sorry to hear this has happened to your purchase, please contact us so we can resolve this issue for you. Kind Regards Jade

Posted 7 years ago

“Package never arrived. Customer service promised to send a new one which, again, never arrived... And now they're not even answering my request to get my money back.”

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Posted 9 years ago

I have looked in to your order and on May 30th you were refunded for your item.

Posted 9 years ago

“I ordered a post surgery bra and because the size was not fitting right I sent it back for an exchange on the 4th of April. I followed up with an email on the 14th of April to check what the status for my exchange was and never received a reply. Finally I chased again on the 20th of April via the website chat and found out they never received my parcel, really poor experience. You're better of buying the items you want in an actual shop.”

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Posted 9 years ago

Camille Lingerie is rated 4.7 based on 8,941 reviews