Camille Lingerie Reviews

Name: Camille Lingerie
Address: Unit 2 Cotton Brook Road Sir Francis Ley Industrial Estate, Derby
Rating: 4.67

4.7 Rating 8,747 Reviews

94 %

of reviewers recommend Camille Lingerie

4.7

Based on 8,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Camille Lingerie 5 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got some black silk pjs from here only 2 weeks ago and already they have torn in-between the legs and under the arms. the fit is one size too big so i don't know why this has happened and for £23 i am disappointed.”

Helpful Report

Posted 8 years ago

Hi, We're really sorry to see that there is a problem with the Pyjamas that you purchased, we offer a 100% no quibble guarantee, you can exchange or return your purchase, a returns label was enclosed with your order, Kindest regards Camille.

Posted 8 years ago

“Was very disappointed with the quality. Very thin.”

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Posted 8 years ago

Hi Carol, We are sorry to see that you were not happy with the Floral Print Zip Up Quilted Housecoat that you have purchased, you can exchange or return your purchase, a returns label was enclosed with your order. Kind regards Camille

Posted 8 years ago

“I have yet to receive the item where is it?”

Helpful Report

Posted 8 years ago

Hi Janyce, We received your order on the 26 September 3-5 Days Standard Delivery, Last expected delivery date 3rd October,I have emailed you requesting for you to confirm your address, Kindest regards June

Posted 8 years ago

“I have sent the bra back and am still waiting for a refund.The front seam came apart immediately.I am very dissatisfied.”

Helpful Report

Posted 9 years ago

Hi Annette, Thanks for getting in touch, we're really sorry to see that there is a problem with the seam on the Bra that you purchased, we received your order back 06/07/16 and processed the refund, we try hard to give our customers 100% satisfaction and great value we offer a 100% no quibble guarantee, Regards Camille

Posted 9 years ago

“Delivery etc was fine but the underwear is poor quality and expensive. Such a waste of money. Extremely disappointed. Market quality at Harrods prices!”

Helpful Report

Posted 9 years ago

Hi Amanda, Thanks for getting in touch and leaving us the feedback, we're really sorry to see that you were not fully satisfied with the quality of the Briefs that you have purchased, you can exchange or return your purchase, a free returns label was enclosed with your order,

Posted 9 years ago

“VERY DISAPPOINTED WITH YOU SENDING ME THE WRONG ITEM I.E. I ORDERED A FIRM CONTROL PANTY AND RECEIVED A NON-FIRM ONE. HAVE JUST KEPT THE ITEM BECAUSE OF THE NUISANCE IN HAVING TO RETURN IT FOR THE CORRECT ITEM. C.G. MC COLLAM”

Helpful Report

Posted 9 years ago

Dear Ruth, We're sorry to hear that the briefs you received were incorrect, We are really sorry for any inconvenience this may have caused, you can exchange them, or return for a full refund, a returns label was enclosed with your order. Kindest regards Camille

Posted 9 years ago

“Order was 3-5 days delivery, 10th day now still no order!! Very poor communication and delivery.”

Helpful Report

Posted 9 years ago

Hi Craig We are really sorry that you have not received the House coat that you ordered, I have looked into your order and it was dispatched from our warehouse on the 20th May so as you have not received it I can only think it has got lost in the post. please call or email us I am sure we can fix the problem. Regards Camille

Posted 9 years ago

“Impossible in 5 words!!!!”

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Posted 9 years ago

Thank you for your review.

Posted 9 years ago

“2 items ordered and confirmed as dispatched but only 1 arrived”

Helpful Report

Posted 9 years ago

Dear Martin, Thank you for your review. We are sorry to hear that you have only received one of your items, please email us and we can look into this for you.

Posted 9 years ago

“Nothing like the product on show absolute rubbish ended up in bin regards”

Helpful Report

Posted 9 years ago

Dear Douglas, Thank you for your review. We are sorry to hear that you was not happy with your new purchase, You could have sent the item back to us for a refund or exchange. Thank you for shopping with us at Camille.

Posted 9 years ago

“I've only used this supplier once - ordered size 10-12 and received 14-16. Twodays to go until my wife's birthday so what am I supposed to do now? Absolutely useless!!!!”

Helpful Report

Posted 9 years ago

Dear Robert, Thank you for your review. We are sorry to hear that you have received the wrong size item, Please Email us and we can look into this for you. Thank you for shopping with us at Camille.

Posted 9 years ago

“I was very shocked at the quality of this robe.It was not worth half the price that I paid for it.thin ,with sparkly bits init ( which was not mentioned in the description ).the only reason it was not returned immediately was that my Grandchildren had got rid of the packaging.All I can say is inferior merchandise At exorbitant prices.To sum up utter RUBISH !!!”

Helpful Report

Posted 9 years ago

Dear Katherine, Thank you for your review. We are sorry to hear that you are not happy with your new purchase from us, Please Email us and we can help you with this issue. Thank you for shopping with us at Camille.

Posted 9 years ago

“My recent order I am very upset about. Specially the bras I have received.”

Helpful Report

Posted 9 years ago

Hello, If you have a problem regarding your order please send us an email and we will get the issue resolved for you. Kind regards

Posted 9 years ago

“I was very excited to receive my onesie until I tried it on. The sleeves are way too short and would fit a child. I'm not tall only 5ft 3in and do not have exceptionally long arms. Also not enough fabric on length as if you lift your arms it is in your crotch. This is a size 18/20. An 18 is generous for me so this should have been a comfortable size. I have only tried on and am now waiting your response.”

Helpful Report

Posted 9 years ago

Dear Shelagh I am very sorry to hear that your onesie does not fit. I will of course exchange it or refund you if you prefer. You should have a return post label prepaid with your order. I would be happy to check the measurements of the onesie you bought to see if something has gone wrong in production. If there is anything else I can do please contact me through the contact us section of the web site camille.co.uk. Kind regards Vince Camille Lingerie

Posted 9 years ago

“Purchased a nightdress for my Lady and the first time she wore it a strap fell off as badly stiched. Returned the item which was replaced, one week later a strap fell off due to shoddy workmanship. Not a good recommendation!”

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Posted 9 years ago

“I have not recieved ny goods fter more that one week”

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Posted 10 years ago

“5 days after the goods were due they are still not here. What else can I say ??”

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Posted 10 years ago

“Very poor quality item. I discovered 2 holes under the arm of the onesie they sent me and then 2 more holes in the crotch area. Emailed to place a complaint and still haven't heard back - days later!! Overpriced for the quality of the item! Avoid!”

Helpful Report

Posted 10 years ago

“unable to review - item not received when delivery was re-scheduled”

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Posted 10 years ago

“I have been sent an email asking to review a product that I have yet to receive a week after ordering it. Therefore I have nothing to say except, this is extremely poor service.”

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Posted 10 years ago

Camille Lingerie is rated 4.7 based on 8,747 reviews