Camille Lingerie Reviews

Name: Camille Lingerie
Address: Unit 2 Cotton Brook Road Sir Francis Ley Industrial Estate, Derby
Rating: 4.66

4.7 Rating 8,941 Reviews

94 %

of reviewers recommend Camille Lingerie

4.7

Based on 8,941 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

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Camille Lingerie 5 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 3 onesies as Christmas presents. One developed a hole in the crutch at first time of wearing and another after 2 weeks has a massive hole in the crutch ... Come away in all directions. Plus the seam has split down the leg. I have emailed Camille with photos but as yet have not received a reply. I chased yesterday and will follow up again today if I hear nothing.”

Helpful Report

Posted 9 years ago

We received your email this morning and we have responded, please can you check your messages also check to see if it been forwarded to your junk messages, We're really sorry to see that there is a problem with the Onsies that you purchased, we offer a 100% no quibble guarantee, you can exchange or return your Onsies, a free returns label was enclosed with your order, I am sure we can fix the problem. Regards Camille

Posted 9 years ago

“Order never arrived, blamed 'loss in post' supposedly sent another which also never arrived. Finally had refund! Buyers beware”

Helpful Report

Posted 9 years ago

Hi, We are really sorry that you haven't received the Bras that you ordered, We have issued a full refund, we apoligise for the inconvenience this may have caused, Kind regards Camille

Posted 9 years ago

“I brought a onesie worn it twice its got holes everywhere quality is aweful will never buy again from here”

Helpful Report

Posted 9 years ago

Hi Ashlea We are sorry to see that your received a faulty Onsie, we offer a 100% no quibble guarantee a free returns label was enclosed with your order. We apologise for any inconvenience. Kindest regards Camille

Posted 9 years ago

“I was expecting my parcel by Wednesday. On Thursday I received an email to say it would arrive on Friday. Instead of going straight to my hotel party venue from work, I went home to get my parcel, but it hadn't arrived. It came on Saturday- too late.”

Helpful Report

Posted 9 years ago

Hi Lisa, Your order was dispatched on the Monday 12th December via Royal Mail 3-5 days standard delivery, we are sorry that it arrived a day late but unfortunately the high volume of mail that is sent at this time of year may have delayed your order, again we are sorry for any inconvenience this may have caused, Regards Camille

Posted 9 years ago

“Order not received and no reply to my email.”

Helpful Report

Posted 9 years ago

We're sorry to hear you never received your order, I can advise that we have resent your order on the 14th December tracked, Kindest regards Camille

Posted 9 years ago

“I ordered the product on the 29th of November and after one week I still haven't received the product nor any information on the delivery. I tried to contact several times the customer service but I didn't receive any reply. Terrible service and experience, completely disappointed”

Helpful Report

Posted 9 years ago

Hi, We are sorry that you never received your order, we issued a full refund on the 7th December, Kindest regards Camille

Posted 9 years ago

“Très long .... Je n'ai pas encore reçu le colis ????”

Helpful Report

Posted 9 years ago

Salut Colette, Votre commande a été expédiée le 21 Novembre délai de livraison prévu est de 7-10 jours. Cordialement Camille

Posted 9 years ago

“Order cancelled by company.”

Helpful Report

Posted 9 years ago

Hi Maureen, I am sorry that we were unable to send you the bra, Kindest regards Camille

Posted 9 years ago

“I made an order a week ago and I am still waiting for it. I have tried to contact you twice and I didn't receive any feedback. I am very disappointed”

Helpful Report

Posted 9 years ago

Hi, I am sorry that haven’t received a response to your messages, please may you reply to what address you was sending these to so we can investigate why you haven’t received a response, We received and dispatched your order on the 18th October via Priority Airmail, timescale for expected delivery is 7-10 working days. Kindest regards Camille

Posted 9 years ago

“I got some black silk pjs from here only 2 weeks ago and already they have torn in-between the legs and under the arms. the fit is one size too big so i don't know why this has happened and for £23 i am disappointed.”

Helpful Report

Posted 9 years ago

Hi, We're really sorry to see that there is a problem with the Pyjamas that you purchased, we offer a 100% no quibble guarantee, you can exchange or return your purchase, a returns label was enclosed with your order, Kindest regards Camille.

Posted 9 years ago

“Was very disappointed with the quality. Very thin.”

Helpful Report

Posted 9 years ago

Hi Carol, We are sorry to see that you were not happy with the Floral Print Zip Up Quilted Housecoat that you have purchased, you can exchange or return your purchase, a returns label was enclosed with your order. Kind regards Camille

Posted 9 years ago

“I have yet to receive the item where is it?”

Helpful Report

Posted 9 years ago

Hi Janyce, We received your order on the 26 September 3-5 Days Standard Delivery, Last expected delivery date 3rd October,I have emailed you requesting for you to confirm your address, Kindest regards June

Posted 9 years ago

“I have sent the bra back and am still waiting for a refund.The front seam came apart immediately.I am very dissatisfied.”

Helpful Report

Posted 10 years ago

Hi Annette, Thanks for getting in touch, we're really sorry to see that there is a problem with the seam on the Bra that you purchased, we received your order back 06/07/16 and processed the refund, we try hard to give our customers 100% satisfaction and great value we offer a 100% no quibble guarantee, Regards Camille

Posted 10 years ago

“Delivery etc was fine but the underwear is poor quality and expensive. Such a waste of money. Extremely disappointed. Market quality at Harrods prices!”

Helpful Report

Posted 10 years ago

Hi Amanda, Thanks for getting in touch and leaving us the feedback, we're really sorry to see that you were not fully satisfied with the quality of the Briefs that you have purchased, you can exchange or return your purchase, a free returns label was enclosed with your order,

Posted 10 years ago

“VERY DISAPPOINTED WITH YOU SENDING ME THE WRONG ITEM I.E. I ORDERED A FIRM CONTROL PANTY AND RECEIVED A NON-FIRM ONE. HAVE JUST KEPT THE ITEM BECAUSE OF THE NUISANCE IN HAVING TO RETURN IT FOR THE CORRECT ITEM. C.G. MC COLLAM”

Helpful Report

Posted 10 years ago

Dear Ruth, We're sorry to hear that the briefs you received were incorrect, We are really sorry for any inconvenience this may have caused, you can exchange them, or return for a full refund, a returns label was enclosed with your order. Kindest regards Camille

Posted 10 years ago

“Order was 3-5 days delivery, 10th day now still no order!! Very poor communication and delivery.”

Helpful Report

Posted 10 years ago

Hi Craig We are really sorry that you have not received the House coat that you ordered, I have looked into your order and it was dispatched from our warehouse on the 20th May so as you have not received it I can only think it has got lost in the post. please call or email us I am sure we can fix the problem. Regards Camille

Posted 10 years ago

“Impossible in 5 words!!!!”

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Posted 10 years ago

Thank you for your review.

Posted 10 years ago

“2 items ordered and confirmed as dispatched but only 1 arrived”

Helpful Report

Posted 10 years ago

Dear Martin, Thank you for your review. We are sorry to hear that you have only received one of your items, please email us and we can look into this for you.

Posted 10 years ago

“Nothing like the product on show absolute rubbish ended up in bin regards”

Helpful Report

Posted 10 years ago

Dear Douglas, Thank you for your review. We are sorry to hear that you was not happy with your new purchase, You could have sent the item back to us for a refund or exchange. Thank you for shopping with us at Camille.

Posted 10 years ago

“I've only used this supplier once - ordered size 10-12 and received 14-16. Twodays to go until my wife's birthday so what am I supposed to do now? Absolutely useless!!!!”

Helpful Report

Posted 10 years ago

Dear Robert, Thank you for your review. We are sorry to hear that you have received the wrong size item, Please Email us and we can look into this for you. Thank you for shopping with us at Camille.

Posted 10 years ago

Camille Lingerie is rated 4.7 based on 8,941 reviews