BreakerLink Reviews

Name: BreakerLink
Rating: 4.70

4.7 Rating 7,026 Reviews

95 %

of reviewers recommend BreakerLink

Company Reviews

Metrics

Info

4.7

Based on 7,026 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About BreakerLink:

BreakerLink is a Free Car Parts Finder service formed in 2002 to assist public and trade customers to locate new and recycled car parts for any vehicle. BreakerLink is linked to 100s of independent part suppliers across the UK and Ireland.

Enter your request, compare quotes and then purchase from the independent supplier with delivery available to your door. Suppliers provide a majority of parts with a 1 month guarantee and some often longer.

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BreakerLink 5 star review on 31st May 2025

MARK M

BreakerLink 5 star review on 9th October 2024

MOLE M

BreakerLink 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car is fairly rare but one 2nd hand price was over double the new main dealer parts price, the other almost double the price to get the item made. Breakers need to get realistic.”

Helpful Report

Posted 9 years ago

Thank you for your review. We are sorry to hear that the prices you were quoted were not in a reasonable range. Unfortunately as our suppliers are independent companies they set their own prices so we here at BreakerLink have no say on pricing.

Posted 9 years ago

“Very dissapointed, ripped off by a company on this website which should not have been able to contact us if BreakerLink had been bothered to follow up on all the shocking reviews and complaints dating back to 2014. I find it hard to believe that no serious complaints before ours had been received by BreakerLink, i expected some protection against rip off merchants which has not happened.”

Helpful Report

Posted 9 years ago

“Ordered and paid for gearbox from A&C AUTO SALVAGE (UK) LTD, took a week to be delivered despite being promised delivery in two days, then had the wrong gearbox delivered... almost a month later I still have the wrong gearbox and have had no refund despite being told gearbox will be picked up and refund had been processed. Car is still at garage I had to tow it too, whole episode has cost me a fortune. Absolute disgrace!.”

Helpful Report

Posted 9 years ago

Dear Customer, Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you. BreakerLink

Posted 9 years ago

“I paid £100.00 on 2nd june 2016 for 'ECU ' KIT TO A -Z CAR CLININC LTD. I HAVE NOT RECEIVED THE PARTS TO DATE I HAVE CONTACTED " AFAD " AT A -Z CAR EVERY DAY SINCE 3RD JUNE HE KEEPS ON TELLING THE PARTS HAS BEEN SENT. PLEASE HELP”

Helpful Report

Posted 9 years ago

“Used BreakerLink once and they very quickly got me quotations. However, CWS, the Company they provided specifically sent me a wrong part, I paid to have it returned and they still haven't given me my money back. I thought BreakerLink would have a vested interest in only having reputable Suppliers on their books.”

Helpful Report

Posted 9 years ago

Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form providing all the details we can look into this further for you. Thank you. BreakerLink.

Posted 9 years ago

“Renparts of Doncaster have taken my money and i have received nothing. I have phoned them several times and they tell me the same thing over and over to the point where i dont belive anything they say. And would never buy a single thing from them again”

Helpful Report

Posted 9 years ago

Thank you for your comment. We are sorry to hear you experienced a problem with a member. As our members our independent companies, your purchase would have been directly through them and not through ourselves. However, if you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you. BreakerLink

Posted 9 years ago

“Needs to check the suppliers before agreeing to let them on there. I rather stupidly assumed that the high rating was because you did. I have been royally ripped off by one of them. Shame really as the idea was very good, but it's your name on the site and I would never have dealt with them had you not sent the details over. Thanks for nothing.”

Helpful Report

Posted 9 years ago

Thank you for your comment. We are sorry to hear you experienced a problem with a member. We do vet our members as much as possible before letting anyone on to our service. The star rating against each breaker however is actually generated by our customers having good or bad experiences with them so if the breaker you purchased the item from had a high rating it shows a lot of customers are having a good buying experience with them. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into your issue further for you. Thank you. BreakerLink

Posted 9 years ago

“Do not BUY anything from A-Z Car clinic on the BreakerLink website. They took my money, and after a week when I chased them they said it was on its way, 3 weeks later and still nothing and no replies. You then check BreakerLink small print and it says they wont do anything as the sale was between me and the A-Z car clinic. So i have lost my money”

Helpful Report

Posted 9 years ago

Dear Mr Firth, Thank you for your comment. We are sorry to hear you experienced a problem with A-Z Car Clinic. As our members our independent companies, your purchase would have been directly through them and not through ourselves. However, if you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you. BreakerLink

Posted 9 years ago

“Moparts lied about what they were supplying said on the friday it was on a pallet just waiting for delivery phoned on the monday for tracking number then told just tested engine and down on compression! Then tried to supply bare engine at additional cost to me still waiting for the refund to clear”

Helpful Report

Posted 9 years ago

Dear Paul, Thank you for your comment. We are sorry to hear you experienced a problem with a member. As our members our independent companies, your purchase would have been directly through them and not through ourselves. However, if you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you. BreakerLink

Posted 9 years ago

“Today is the day after I placed my order and already I am being harassed to make a review on a part that I have yet to receive which is expected to be delivered by Tuesday of next week as agreed with the seller. Breaker Link should stop worrying about their own reputation so much and concentrate on what they should be doing, finding parts for customers at competitive prices, as this kind of harassment is not a good business practice, it is only when I get the part will I know how good the part is and if the seller is any good for future use.”

Helpful Report

Posted 9 years ago

“EVOLVO ANSWERED MY QUERY WITH A VERY GOOD QUOTE WHICH I ACCEPTED AND PAID FOR ON THE 13TH jANUARY 16, I WAS THEN TOLD THAT MYPARTS HAD BEEN DESPATCHED & I SHOULD EXPECT THEM IN A COUPLE OF DAYS. WHEN I ASKED AFTER 4 DAYS WHERE THEY WERE I WAS TOLD THAT THE COURIER HAD LOST THEM. I IMMEDIATLY I ASKED FOR MY MONEY BACK THIS WAS DONE ON THE 19TH jAN, ONLY TO BE RETURNED WITHOUT MY PERMISSION Oi HE SAME DATE.}HAVE SINCE CANCELLD THE PURCHASE FROM EVOLVO PPARTS & AM PRESENTLY AWAITING QUOTES FROM A BETTER OGANISED BREAKER”

Helpful Report

Posted 9 years ago

“The part had the same fault (ABS pump) as mine had . Sending it back. Hope I get my money back.”

Helpful Report

Posted 9 years ago

“Ordered a part from A-z Paid over the phone never received part given all kinds of excuses (not of the car yet, you will get the part Saturday/Monday then finally that parcel force have lost the parcel still waiting for money to be returned.bet I don't get it.”

Helpful Report

Posted 9 years ago

“Do not become a supplier! Lucy who owns the company has some serious customer service issues. She wails like a hormonal banshee down the phone and doesn't care about customers. Pay to use the site follow the rules and still get hassle. Worst site used ever. Do not recommend. Promises the world delivers nothing. They have deleted my other reviews on Facebook so I wouldn't trust any feedback percentages as they delete what the don't like.”

Helpful Report

Posted 9 years ago

“WE ORDERED AN AUTO GEARBOX FROM DONCASTER AUTOS. IT WAS NEARLY 2 WEEKS AND WE STILL HAD NOT SEEN IT. I RANG AND WAS TOLD IT WOULD BE WITH US FRIDAY. I PHONED AGAIN IN THE AFTERNOON FRIDAY AND WAS TOLD THEY WERE GOING TO RING ME AT 3 WHEN THEY TOOK THE GEARBOX OUT IT WAS FAULTY. WE WERE NOT HAPPY.”

Helpful Report

Posted 9 years ago

“Very bad service, over a week to arrive, 5 phone calls, still have not got item. would not use again. part 2 Parcel force had only part address could not deliver, I had to phone parcel force to be told they would redeliver next day , I choose to pick up from local post office. over all it took well over a week to arrive. Sent wrong wheel for car, had to wait 5 days and then rang up to find out that they could not find one, I went straight on internet and found one cheaper. Now waiting for my refund.”

Helpful Report

Posted 9 years ago

“BUYER BEWARE, BAD SITE. Bought a Air Conditioning pump last week,paid £80 for it I was told it would be here Monday, No pump, No communication, No money,”

Helpful Report

Posted 9 years ago

Hi Michael. Thank you for your comment. Have you contacted the breaker who sold you the part as we are only the website where you put the request on? All purchases are with the breaker direct. Thank you. BreakerLink

Posted 9 years ago

“I haven't got a direct issue with BreakerLink, however, if the service is to provide customers with a product then that service is only as good as its member suppliers. In the case of "Car & Van Parts Direct", I have never experienced worse customer service in 50+ years. My card was charged and delivery due on 14/10/15. However, I had to make 12 phone calls over the next 7 days during which I was repeatedly lied to as to the status of my delivery. On 3 separate occasions the delivery I was promised failed to materialise and numerous promises to check details & call me back never happened either - it was always down to me to contact them. I requested details of their courier, as per the BreakerLink complaints procedure but this was declined. I requested the number of their Sales Manager - again declined. However, my 4th call on 21/10 was (I believe) answered by the Sales Manager who proceeded to suggest that the 3 previous deliveries had been made and that there was nobody in the property despite no card being left and the fact that there had been someone in the property for the whole day on two of those occasions. I have no doubt that there had been no attempt at all to make my delivery. I had made it clear to everyone I spoke to that the item (wiper motor) was needed by 21/10 as the vehicle was booked in for the work to be completed (7 days should have been plenty) and that the vehicle is required to transport a 7 week old baby. They did not seem to care how dangerous that is without working windscreen wipers. When I suggested, in the circumstances, they may want to offer a gesture of good will and courier the part directly to me I was told I could "drive to Glasgow & pick it up" if I wanted. As it was clear that "Car & Van Parts Direct" are not interested in customer service, or even making deliveries when arranged, I could not see any alternative to a full refund and to begin the whole process again from scratch. DO NOT PLACE AN ORDER WITH CAR & VAN PARTS DIRECT UNLESS YOU DON'T CARE HOW LONG IT TAKES TO ARRIVE, IF AT ALL.”

Helpful Report

Posted 9 years ago

“The parts were described as "in good condition", when they eventually arrived, after almost a week, I found the parts had been "butchered". Fortunately, with the help of my local garage, and by recovering components from my original parts I was able to make the parts servicable. In my opinion parts described as in "good condition" should be in a condition whereby they can be ftted to the vehicle without undue attention. Caveat Emptor.”

Helpful Report

Posted 9 years ago

“Nothing but stress and hassle, Bawtry Motor Spares is the company to watch out for they grind off part numbers (very dodgy). Gearbox was not as described had to take legal action to get refunded, but I'm still out of pocket cause I had to organise and pay for the return which I never got back. NEVER AGAIN AVOID.”

Helpful Report

Posted 9 years ago

BreakerLink is rated 4.7 based on 7,026 reviews