I haven't got a direct issue with BreakerLink, however, if the service is to provide customers with a product then that service is only as good as its member suppliers. In the case of "Car & Van Parts Direct", I have never experienced worse customer service in 50+ years. My card was charged and delivery due on 14/10/15. However, I had to make 12 phone calls over the next 7 days during which I was repeatedly lied to as to the status of my delivery. On 3 separate occasions the delivery I was promised failed to materialise and numerous promises to check details & call me back never happened either - it was always down to me to contact them. I requested details of their courier, as per the BreakerLink complaints procedure but this was declined. I requested the number of their Sales Manager - again declined. However, my 4th call on 21/10 was (I believe) answered by the Sales Manager who proceeded to suggest that the 3 previous deliveries had been made and that there was nobody in the property despite no card being left and the fact that there had been someone in the property for the whole day on two of those occasions. I have no doubt that there had been no attempt at all to make my delivery. I had made it clear to everyone I spoke to that the item (wiper motor) was needed by 21/10 as the vehicle was booked in for the work to be completed (7 days should have been plenty) and that the vehicle is required to transport a 7 week old baby. They did not seem to care how dangerous that is without working windscreen wipers. When I suggested, in the circumstances, they may want to offer a gesture of good will and courier the part directly to me I was told I could "drive to Glasgow & pick it up" if I wanted. As it was clear that "Car & Van Parts Direct" are not interested in customer service, or even making deliveries when arranged, I could not see any alternative to a full refund and to begin the whole process again from scratch. DO NOT PLACE AN ORDER WITH CAR & VAN PARTS DIRECT UNLESS YOU DON'T CARE HOW LONG IT TAKES TO ARRIVE, IF AT ALL.