BreakerLink Reviews

Name: BreakerLink
Rating: 4.70

4.7 Rating 7,026 Reviews

95 %

of reviewers recommend BreakerLink

Company Reviews

Metrics

Info

4.7

Based on 7,026 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About BreakerLink:

BreakerLink is a Free Car Parts Finder service formed in 2002 to assist public and trade customers to locate new and recycled car parts for any vehicle. BreakerLink is linked to 100s of independent part suppliers across the UK and Ireland.

Enter your request, compare quotes and then purchase from the independent supplier with delivery available to your door. Suppliers provide a majority of parts with a 1 month guarantee and some often longer.

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BreakerLink 5 star review on 31st May 2025

MARK M

BreakerLink 5 star review on 9th October 2024

MOLE M

BreakerLink 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part faulty, returned to supplier at my cost, repeatedly promised refund as had no alternative part, however no refund provided, avoid !”

Helpful Report

Posted 9 years ago

Dear Ian, Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you BreakerLink

Posted 9 years ago

“ordered a crankshaft pulley wheel via this site from a company called A1 MOTOR GROUP UNIT 4 PELHAM ST BOLTON,they sent wrong part ,they said they would replace and after numerous txts to them all i got was' it will be sent' numerous times!!. i asked for a tracking number which they would NOT supply for the simple reason they didnt have the part to send!!!! after 6 weeks i ordered the part from a reputable company it arrived within 2 days ,half the price!!!! when i demanded a refund of £65 plus a staggering £30 postage fee, they replied with, and i quote, return the part to us (at my cost ) and we will refund, i said refund first and i will send part! they said no you send part first and then we will refund?? well what would you do??? to complain to breakerlink will cost me a staggering £1 50 per minute!! they dont take emails!! would i use these people again?????????? its a joke!!”

Helpful Report

Posted 10 years ago

Dear Mr Smith, Thank you for your comment. We are sorry to hear you experienced a problem with A1 Motor Group. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. The £.150 per minute phone line is our request line and doesn't take complaints as all complaints have to be logged on our website where full information has to be provided. Whilst we haven't investigated this issue as of yet please be advised that refunds are not normally carried out in any circumstance before the item is returned to the supplier. Thank you BreakerLink

Posted 10 years ago

“I believe this company are doing a brilliant job at providing their customers with spare automotive parts and accessories . However with my experience i have lost out on money due to a breaker yard not refunding me money when the wrong part was sent down. I understand that breaker link cannot be responsible for the companies they have affiliated with them however this is NO excuse for the horrible service i was given by Lucy. She was very rude, unhelpful and in no way willing to provide me with assistance with me problem regardless of the fact i was polite from the offset. I wouldn't say avoid breaker link HOWEVER at all cost AVOID MWS Bolton and LUCY. I must also apologise for the one star and very slightly bringing your rating down but i want this to be read.”

Helpful Report

Posted 10 years ago

“Dear Sirs Item still not received Best Regards Brian O'Dwyer”

Helpful Report

Posted 10 years ago

“i ordered a alternator off bbc spares it arrived after 5 days i then fitted it to my car and found that it didn't work . so i've wasted my time and £60.00 of my hard earnt money .”

Helpful Report

Posted 10 years ago

“First the wrong part arrives.;Sent back,but they say didn't receive it---£55 out of pocket.!! Next the right part arrives.;£290...doesn.t work.. Oh they say,it must 'cos its reconditioned....A sealed unit??..and non functioning..'We will sent out another'..didn' t arrive........my advice;- BEWARE!!”

Helpful Report

Posted 10 years ago

Dear Customer, Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you BreakerLink

Posted 10 years ago

“Wrong part sent. Have returned at my own expense, and am waiting for a refund. Hopefully this will include postage back. I included all details of the parts, not sure why the wrong one was sent.”

Helpful Report

Posted 10 years ago

“Doncaster autos don't use them be warned there say one thing and then don't do it .contacted trading standards .re a part there sent me but was noisy then because I took my car for second opinion then broke down now refuse to help because there said I was driving it how else can I get a second opion now refuse giving me refund look on Google reviews about this company be warned you will have a fight on your hands if you need it replaced”

Helpful Report

Posted 10 years ago

“Breakerlink were very good and got back to me fast. It was a shame that car parts in Oldham let the side down. I ordered the parts and sent my payment by paypal..my order was received on sunday the 8th.. on the Tuesday I rang to track my order only to get ans phone. The following Saturday I spoke to the guy in the office who said there was nobody in despatch..he would ring me Monday morning..he didn't call me. Tuesday I called at 10am and the guy who I spoke to said again they would call me..they didn't. I called again on the Wednesday only to get cut off as soon as I spoke. I have now gone through diputes with my credit card company to retrieve my payment. Congratulations to car parks Swindon..they found me brand new parts overnight ...£10 cheaper!!!!”

Helpful Report

Posted 10 years ago

“Wrong part sent,and having returned it ,they say it did not arrive.OK,,so I am £55 out of pocket.It cost £ 2.80 to return it,they charged £10.to send. No trace as 2nd class post. So,the right part arrived next,even smaller and lighter, £10 to post. My garage,Subaru specialist is half an hour away, Two hours later the part is fitted.It only works intermittently So far I have spent £280 for the new part plus £10 plus £55 and nothing works and they answer e mails when they fancy,and never helpful. Draw your own conclusions.”

Helpful Report

Posted 10 years ago

Dear Mr Burgess, Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you BreakerLink

Posted 10 years ago

“Terrible experience! A supplier not professional, received incorrect part. It was damaged anyway. Sent it back, paid for a courier and still calling for a refund everyday!!! BreakerLink help is "contact Citizen Advice". Cowboys, avoid!!!”

Helpful Report

Posted 10 years ago

Dear Adam. Thank you for your review. We are sorry you have had a problem with a BreakerLink member. As the purchase transaction is between yourself and the breaker we are legally unable to get involved. However if you complete the complaint form via our Contact Us page we do try to investigate whenever possible. We look forward to hearing from you. Thank you BreakerLink

Posted 10 years ago

“I took up the quote from a-z car clinic ltd palmerstone rd london was never supplied ,never given tracking number ,told is all stories like supply 2/3 days,then oh we meant 2/3 days to us then 2/3 to u .Told parcelforce had lost order after i rang them 2 weeks later told them to refund card they asked for my bank details i said NO refund my card not been done now taking legal action against them. If you do order from them be aware they are hard to get hold of,hardly bother to contact you ,take no notice of ratings,if it goes wrong they dont care”

Helpful Report

Posted 10 years ago

Dear David. Thank you for your comment. We have passed this onto our complaints team who will investigate this today. Thank you. BreakerLink

Posted 10 years ago

“after 3 times no replies at all”

Helpful Report

Posted 10 years ago

Hi David. Thank you for your comment. Sadly not every single part can be found as it often depends on a car being written off so the parts are then available. Remember the service is free to re-try as many times as you like. Thank you. BreakerLink

Posted 10 years ago

“Part supplied was faulty the mechanic had a lot of trouble mending it before fitting which ended up costing more me more money very unhappy with the car part supplied and will never use them again also no written warranty as promised.”

Helpful Report

Posted 10 years ago

“I bought a set of diesel injectors from JAP Parts Birmingham. (£558) they came promptly but the guarantee that they had been tested was false they leaked and were useless and leaked. they promised to send replacements immediately ( it took several weeks) and it was the same set of injectors they originally sent us ( my garage secretly marked them). I returned these in the same packaging they sent to me and they then claimed they were received damaged !! I told them I was taking them to court for reimbursement of postage costs etc. they then said to save hassle they would replace them with a fully tested set after two weeks and many phone calls they said they would refund my money and again this took many phone calls and to add insult to injury they deducted their postage so I only got £528 a loss to me of £30 + £48 postage + garage time fitting and testing. I am going to small claims court to retrieve monies and compensation as they now refuse to talk to me. JAP Parts should be removed from your Breaker link site”

Helpful Report

Posted 10 years ago

Dear Ron, thank you for your message, we will investigate and contact you back shortly. BreakerLink

Posted 10 years ago

“The supplier, A&CAUTOPARTS, of Bolton have been a nightmare to deal with. They originally admitted that they had sent me faulty diesel injectors. I let them try to access me a replacement set and they did nothing for 3 weeks. I phoned them over 30 times to try and get a refund and they were a NIGHTMARE. I could write a book about the amount of excuses that they gave me. Six weeks later and I can see no other solution but to try and get a refund thro the courts.”

Helpful Report

Posted 10 years ago

Dear John. Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you BreakerLink

Posted 10 years ago

“Well £240.00 worth of broken parts delivered, from Midlands Renault breakers ,rang them at least 10 times a day daily for 8 days. They promised the broken parts would be collected and good ones delivered that we could use. As to say nothing ever arrived they just kept fobbing us off!!!!!!!!, I will never use breaker link again and would advise anyone else not to. We are £240.00 out of pocket as we had to source parts elsewhere! Grenville Holdsworth.”

Helpful Report

Posted 10 years ago

Dear Grenville. Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you BreakerLink

Posted 10 years ago

“I was totally let down by Nationwide salvage who never sent the part I paid for. After some weeks they promised me a re-fund but never sent that either. Currently I am involving the bank to get my money back.”

Helpful Report

Posted 10 years ago

Dear Bob. Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you BreakerLink

Posted 10 years ago

BreakerLink is rated 4.7 based on 7,026 reviews