Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,354 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased my dream guitar through Bonners (Gibson SG standard in heritage cherry) and the service was outstanding. They set the guitar up to perfection exactly how I requested and the delivery was perfect. The item is better than I could have hoped and the whole experience of buying this dream of an instrument was made even more special thanks to these guys. Next time I buy a premium guitar (or any other one for that matter) I will without doubt use Bonners. Superb!”

Helpful Report

Posted 2 years ago

“I ordered the Casio PX-S1100 digital piano black upgraded package last month. The keyboard stand was missing from the first delivery but arrived soon afterwards after I reported the shortage. Unfortunately, the stand came with no instructions, nor has the free three-pedal unit arrived: I reported these further shortages promptly by email but have received absolutely no response, despite a number of follow-up emails to the person who dealt with my original report and the “contact” and “support” addresses. Two weeks after delivery of the piano, I am still waiting to make proper use of it. After the initial rapid delivery and helpful response to my first shortage report, I have been left sorely disappointed by the subsequent service. I hope that Bonners may now be prompted to respond to my emails.”

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Posted 2 years ago

“Most helpful staff online and on the phone. They have responded personally every step of the way to reassure us about the delviery of our piano.”

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Posted 2 years ago

“Good service, fast delivery”

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Posted 2 years ago

“A fantastic product, great price and delivered in A1 condition as promised - what more could a man ask for?”

Bonners Music 5 star review on 1st November 2022

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Posted 2 years ago

“Thanks for supplying the Hammond XK5 - quick response to queries much appreciated”

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Posted 2 years ago

“Nice website and fast delivery”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Very easy to deal with good service”

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Posted 2 years ago

“Very helpful and offered a lot of help. Delivery tailored to my needs with no fuss at all. Very thankful, my first time dealing with you.”

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Posted 2 years ago

“Good customer relations and good service Les”

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Posted 2 years ago

“Fantastic customer service. They offered the best price I could find online for a Sterling Ray4 and the setup was exactly what I requested. I could not have asked for better service.”

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Posted 2 years ago

“I received good advice on the digital piano to buy, it arrived as promised and I am delighted with it.”

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Posted 2 years ago

“Good value digital piano package and excellent customer service. Fast delivery, very happy with purchase.”

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Posted 2 years ago

“Excellent service throughout!”

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Posted 2 years ago

“Excellent quality and service, I am very happy with my purchase delivered quickly and in pristine condition. Products are top quality, perfect for any pianist.”

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Posted 2 years ago

“Required help on choosing the correct keyboard for 7yr old beginner. Extremely helpful service and subsequent delivery.”

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Posted 2 years ago

“Excellent bass, even better service. Couldn't recommend the team at Bonners highly enough!”

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Posted 2 years ago

“I live in Israel, and I flew to Brighton to stay at a friend's house for 2 days between Oct 11-13. I completed the purchase Sep 26, well ahead of my travel, to make sure it would arrive to my friend's house in time (your policy says 2 business days). I put my Israeli address as the billing address, and my friend's address as the shipping address. For some reason, the sales team found it unusual, and it took a very long time to process. My order was only delivered only on Oct 11, after multiple calls and emails.”

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Posted 2 years ago

“Very good service. Prompt delivery and excellent quality product”

Helpful Report

Posted 2 years ago

Bonners Music is rated 4.9 based on 4,354 reviews