Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,641 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

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“Ordered online an electric piano Kawai! Delivered on time, great condition! Highly recommend will use it again!”

Helpful Report

Posted 2 years ago

“Really prompt delivery, called me right away to confirm and arrange a date. My only issue is that they charge extra for certain deliveries - I got free delivery which was door stop drop. They charge for delivery if it's to a room and charge for delivery to a room and building etc. The last is fair enough but I think for a piano, delivering it to the room shouldn't be extra. Luckily FedEx did help me with it up my stairs to my flat and to my door/hallway. Really great quality equipment and best price I found :)”

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Posted 2 years ago

“We are very pleased that paino was delivered on time. Special thank you to your staff Tim's quick response and fixing the delivery after the date was messed up by the third party delivery company.”

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Posted 2 years ago

“Great service, excellent advice. These guys really know their subject. Highly recommended.”

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Posted 2 years ago

“Highly professional music shop, staff are very helpful and customer service is excellent. Definately worth dealing with a reputable company.”

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Posted 2 years ago

“IFinally received (no fault of Bonners) my new Leslie 122H . It was delivered by very polite and friendly staff who handled the package with due care and attention, I must say that this Leslie is by far the best of all the previous ones I have owned in terms of appearance,design and performance.”

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Posted 2 years ago

“Great for problem free transactions. I spoke to a friendly, knowledgeable, professional and the purchase was made swiftly with no fuss. The bass arrived when I asked and was well packaged. Recommended-”

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Posted 2 years ago

“Excellent service, fast delivery & extremely helpful staff on the phone.”

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Posted 2 years ago

“Very helpful and knowledgeable staff made buying a piano from Bonners ar eal pleasure.”

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Posted 2 years ago

“I visited the Reigate store 3 times to look for a new digital piano and eventually settled on the new Kawai CA701. The staff were friendly and helpful on each visit. I finally placed an order on-line, which was easy, making use of the zero percent interest free offer. A few days later, the piano was delivered and assembled by a couple of friendly chaps from the Eastbourne store. All packaging was taken away and I was left to enjoy a fabulous new piano, a significant upgrade on my old Yamaha P125. All in all, excellent service from the store. Well recommended.”

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Posted 2 years ago

“Excellent service. Quick delivery and a great price for the guitar I bought. If and when I'm looking for more gear I will definitely try Bonners Music again.A very good company in my opinion.”

Helpful Report

Posted 2 years ago

“Communication and delivery excellent. Great stuff!”

Helpful Report

Posted 2 years ago

“Was very impressed with the service I received from Bonners Music. I ordered a Yamaha DGX-670 keyboard last week and was pleasantly surprised to find that it had been delivered the following day. Their prices are also comparatively attractive, but it is their service which sets them apart. I would have no qualms in buying other musical instruments from this company. Thank you Bonners for your first class service.”

Helpful Report

Posted 2 years ago

“Very happy.Ordered s/h Portable Hammond .Item arrived in about one week which to me was perfectly acceptable for a large heavy item..Was well packaged to prevent any damage to an item which was exactly as described ( and now giving me a lot of fun !)”

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Posted 2 years ago

“I spoke to a sales person, who guided me to the most appropriate keyboard for my requirements, he was knowledgeable and friendly.”

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Posted 2 years ago

“Excellent service, spoke to knowledgeable staff prior to purchase who assisted in my decision. Ordered online and received my piano 2 days later. I was kept informed by email at all stages of the purchase and its progress to my door. Thank you”

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Posted 2 years ago

“Item was ordered on Monday morning , delivered Wednesday afternoon. I was kept informed of its delivery status on a regular basis. Will use Bonners again in the future. Excellent service.”

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Posted 2 years ago

“Great thanks”

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Posted 2 years ago

“Great price on Fender Strat, quick delivery and arrived set up perfectly. Will use again.”

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Posted 2 years ago

“This is the second guitar I have purchased from Bonners Music. I’d been looking for a Model 6 for a while and the one on offer was very reasonably priced and in excellent condition. The customer service they provide is excellent. The range of musical instruments is vast and there are some really special pre-owned guitars that appear from time to time. As I couldn’t view the guitar in person, Bonners Music were very helpful to answer all my questions and provided additional photos. The guitar was very well packed and secure. I have no hesitation in recommending Bonners Music. Thank you.”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,641 reviews