Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,312 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

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Bob Books 5 star review on 13th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty good. I rang up for help at one point and was able to do everything I needed. Generally positive and I would use them again.”

Helpful Report

Posted 11 years ago

“Ordered 2 books - 1 paperback and 1 hardback photo paper - paperback excellent & delivered on time, pleased with the service. Sadly no sign of the more expensive high quality hardback book, no confirmation of delivery etc, so after 10 days contacted online help, who told me there had been a problem with the production of my order & arranged a new urgent re-order (which was likely to take another ten days!). I'm waiting to see if this one appears as promised. Email communication with the customer (me) about a problem with my second order was non existant hence my poor review. However, the response of the online help was excellent with prompt action and the quality etc of the first book is great plus I really like the software for creating books - so maybe mine was a one-off problem.”

Helpful Report

Posted 11 years ago

Hello Michael, Thank you for taking the time to send us your feedback. I am so sorry you had problems with your order. I have looked into this with our Customer Care team and have been advised that your original order was placed on the 26th of March, a reprint was sent on the 9th of April. An automatic email will have been sent to notify you of the reprint – this may have gone into your spam folder but I am sorry if you did not receive this. From my understanding the book was lost by our courier and not a production issue – if not you would have been notified of this. I am so sorry that this has caused a delay in you receiving your book. You are able to track your book online – but not through the delivery agent. The quickest way to get updates on your book is to contact our Customer Care Team on askbob@bobbooks.co.uk or call 0844 880 6800. If you wish to discuss this further please feel free to get in touch or give me your contact details so I can call you back. Kind regards, Bob Books

Posted 11 years ago

“Very pleased with the quality of both the printing & customer service. The binding was not quite up to your usual high standard & when pointed out, a replacement book was dispatched by return. Good customer service.”

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Posted 11 years ago

“I have used Bob Books several times for photo books and never been disappointed. The software is easy to use and the quality and speed of delivery are excellent.”

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Posted 11 years ago

“Great service as always. Help promptly with both queries I had. Loved our books. Thank you”

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Posted 11 years ago

“Excellent software to design the photobooks, excellent quality of printing, and delivery is very fast.”

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Posted 11 years ago

“Easy to use, great quality printing and the book arrived very quickly. Will use again.”

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Posted 11 years ago

“Excellent and very quick service. Online system is easy to use and final product is of excellent quality. Customer Service is very professional and extremely helpful. I would not use anyone else”

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Posted 11 years ago

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Posted 11 years ago

“I have used your service a few times now and would not hesitate to recommend or use you again, brilliant quality books, delivered carefully and fast. Excellent company and products.”

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Posted 11 years ago

“I am a professional photographer and have used bob books on several occasions. I have found their books to be of an excellent standard and my clients have been more than happy with them, backed by an excellent customer service I would recommend bob books to anyone wishing to showcase their photographs.”

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Posted 11 years ago

“As a bit of a novice it took me a whole (enjoyable) weekend to compile a family album using scanned and digital photos. Would recommend prepping all your pics beforehand - scanning, cropping, editing etc. It took a little bit of time to get used to using the program but once mastered I was delighted with the outcome. The templates are varied and versatile and allow you to be creative within their confines. I was very happy with the quality of the finished album and can't wait to make another.”

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Posted 11 years ago

“The interface is user friendly and flexible, it is exciting to build the books. But the best thing is the books themselves, we are so happy about them that plan to start a collection for the long term! Thank you!”

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Posted 11 years ago

“Excellent service and quality product. We were very pleased with the resulting photo book.”

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Posted 11 years ago

“I did a bit of research before opting for Bob's books. I wanted good quality but also reasonable value. Very pleased with how easy it was to lay out the book once I got the hang of the online tool. Also very pleased with the quality of the book and the photographs. A*”

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Posted 11 years ago

“excellent except for a little pricey.”

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Posted 11 years ago

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Posted 11 years ago

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Posted 11 years ago

“I have been using Bob books for several years and have always been pleased with the results. More importantly my clients, wedding and portrait, have been over the moon with their books. The software is very easy to use and is very versatile. The quality of the books is excellent and turnaround time is also excellent. I will continue to use Bob books and can recommend them.”

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Posted 11 years ago

“Excellent service as always.The data transfer took ages but that is probably down to the size of the book and my aged laptop”

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Posted 11 years ago

Bob Books is rated 4.8 based on 8,312 reviews