Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,312 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

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Bob Books 5 star review on 13th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How easy was that. Easy to install, easy to set up the album size, easy to create backgrounds, easy to compile photo gallery, easy to alter, easy to add text, easy to add pages, easy to send to print. Thank you for a lovely product. I wont be using anything else.”

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Posted 11 years ago

“We were extremely pleased with the quality of our book and how quickly we received it through the post.”

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Posted 11 years ago

“My experience with bob books has always been positive. The quality has always been what was expected and it has always arrived in good time. Many thanks, Verity”

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Posted 11 years ago

“Fabuluous product. Very easy to compile books or calendars and the results are stunning. Well done, will definately use Bob books again.”

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Posted 11 years ago

“Fabuluous product. Very easy to compile books or calendars and the results are stunning. Well done, will definately use Bob books again.”

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Posted 11 years ago

“Good, prompt service, pleased with result.”

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Posted 11 years ago

“I did not find the site terribly user-friendly. Eventually went for the design service but it was very frustrating not being able to speak to anyone and really delayed the process. Admittedly, I did make quite a few changes which meant it took a lot longer than I wanted but I had issues with the website which took far too long to resolve as I could not speak to anyone!! I could not ring up and approve the final layout and pay!!! When it did arrive I was pleased with it but probably would not use it again due to the problems I had.”

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Posted 11 years ago

Hello Linda, I am so sorry that you found using our Design Service frustrating. So sorry about the technical problems you had when you were ordering. Unfortunately the design service doesn't not have phone support. This is why we rang you from the head office to talk you through placing your order. I was able to talk you through how to view your book and place on order when the system was back up and running. I am so pleased to hear that you were happy with your order. Kind regards, Bob Books

Posted 11 years ago

“Hi there, My book has not arrived in the post - who do I get in contact with about this? Thanks, Janelle”

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Posted 11 years ago

Hi Janelle, You can contact our Customer Care team at askbob@bobboos.co.uk or call on 08448806800, or simply reply to the order confirmation you received. Or contact information can also be found on our website, where we also have a live chat feature. Kind regards, Bob Books

Posted 11 years ago

“Easy upload and adjustment of photos. Final product is of excellent quality.”

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Posted 11 years ago

“I love using Bob Books and creating keepsakes of my holidays and special occasions. The software is easy to use and the final product always looks so professional and arrives in a timely fashion. Highly recommend.”

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Posted 11 years ago

“I have been using Bob Books for more than 5 years now, and wouldn't use anyone else. The tools for creating a photobook are easy to use, the quality of the printing is superb, and then there is really good care and attention to how the book is packed, posted and delivered. What more could you want? I personally always go for the lustre photographic hardback book because with the flat 'gutter' in the middle, the pages lie flat and any photographs going across the double page spread are shown off to best advantage. Keep going Bob Books!”

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Posted 11 years ago

“An excellent service again. You can take all the time you need preparing your photo book, but once you have sent it to Bob Books the service is efficient and speedy. Have used them several times and will do so again.”

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Posted 11 years ago

“Beautiful quality photo book.”

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Posted 11 years ago

“A great interface that allows one to make a very professional looking book. I have made a multitude of different books and get so excited every time one arrives as it looks even better in a printed copy.”

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Posted 11 years ago

“Software is relatively easy to use after the first vist-best make reminder notes if you're not using regularly. We have been very happy with the products we received always well made and finished colours are true etc.”

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Posted 11 years ago

“Have used other companies to make books, but Bob Books was really easy to design and order and came really quickly. I did a hardback book and we are delighted with it, friends and family have all been impressed.”

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Posted 11 years ago

“My first book was in memory of my father. I didn't know how it would turn out but when Dad died he left hundreds of photos and it was cathartic to assemble them into his life story. I was thrilled with the book when it arrived and I ordered extra copies for other members of the family. Since then I have compiled many books of our holidays, including a tour and safari in South Africa. Each one is special and is a brilliant way to show of holiday snaps. The program is easy to use, the quality of the product is excellent and I regularly recommend Bobs Books to friends.”

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Posted 11 years ago

“I am fairly computer savvy, but I found the software hard to use. Little was instinctive, and Help info was poor if available. I emailed several questions; all the answers were the wrong ones, that is, unhelpful, and at odds with the answers I found on the internet from other sources. The inability to load pdf files was surprising and very inconvenient. I found posts on the internet saying it was possible, and you need to make sure they are contradicted. Or, better still, you need to make it possible to load pdf and other file formats. The books were disappointing. They were not layflat, and you tell me now we should have requested a different paper to get them layflat, but this too was not obvious in the ordering process. Also ours books look like those on videos we've seen, the spine looks like layflat, but certainly our books do not do so. The cover was very stark, and there was some unexpected cropping. You have told us how to overcome the problems we faced, but I don't really understand what you are saying. I have seen books from other suppliers that look so much nicer. You did offer to refund if we sent you the books, but we needed them right first time, and have already presented them as presents, with apologies for quality.”

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Posted 11 years ago

Hello Anthony, I am so sorry you had problems using our software. Having looked at the email correspondence with our customer care team it also looks like you have had problem understanding the different features and capabilities of our software and products. As you have quite a few questions, I think it would be best if I called you to talk you through everything and make sure your questions are answered fully to your satisfaction. I hope you will find this helpful. Please get in touch with your contact number and I will give you a call at your convenience. Kind regards, Bob Books

Posted 11 years ago

“I really love the quality and would use again”

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Posted 11 years ago

“Recommended by a friend & are recommending on to others. Great quality & good quick service!”

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Posted 11 years ago

Bob Books is rated 4.8 based on 8,312 reviews