Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,311 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

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Bob Books 5 star review on 13th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy enough software to learn, great quality even at lower price and very fast turnaround time.”

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Posted 9 years ago

“Great product but knocked a star off as several of the photos looked a bit washed out. Also took a few days from dispatch to arrive - left me a bit panicky that it wasn't going to arrive on time.”

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Posted 9 years ago

“Great memories encapsulated in a stylish photo book”

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Posted 9 years ago

“Easy to use. Quick and quality service”

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Posted 9 years ago

“Always happy with my Bob Books. So easy to compile and a delight when received”

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Posted 9 years ago

“Initially the web site was good. Easy to understand and use. However I could not use the downloadable version so I used the web based book build. Initially it was very good but as I progressed the site went slower and slower, kept freezing and even throwing me out. I had completed half of the book by this stage so I had to continue. It became extremely frustrating and annoying so much so it took me over 2 weeks to complete as I could only load so many photos per night due to its slowness and ineffectiveness I tested other sites and other PC's and they were all good so sure it was Bob Books site. Some nights I got nowhere having waited an hour for it to load. Online chat did not help. Additionally as I had to return to the site many times and had numerous photos shown as used indicated by a tick, it kept mixing up the used photos so it became confusing which ones I had used once or twice as they stopped being in the initial used order, some even disappeared altogether. I also wanted 1 to 2 more pages not 8 as 6 would have been blank but was told this was not possible. I don't understand that, as running over by 1 or 2 must happen all the time. I couldn't do any more to the book as I was at the end of my tether and had used so much time on the run up to my daughters 18th birthday that I just had to print it and learn a hard lesson. Very unsatisfied with my experience.”

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Posted 9 years ago

Hello Simon, Thank you for taking the time to send us your feedback. Having taken a look at your photobook, it looks like you have placed quite a large number of images per page. Most customers use between 1 – 6, occasionally on a few pages you might use 12 or more. As you have used the Online Book Creator, your book is designed on-line requiring internet connection, the number of images would have caused the Online Book Creator to become slow and buggy. I can see you did contact use using our Live Chat feature, a member of our customer care team did reply to you, but did not receive a response so was unable to help you further. To streamline our production we only allow page number increases in sets of 8, but continue to look into ways we might decrease this in the future. I am so sorry you did not have an enjoyable experience with Bob Books, as a gesture of good will, we would like to offer you a 20% discount to use on your next book. To avoid the same issues occurring I would suggest you use fewer images per page and consider increasing the page numbers if you must include all the images you have used in your current book. If you do run into the same issue please do not hesitate to contact us via phone or e-mail if the live chat option is not convenient for you. Kind regards, Bob Books

Posted 9 years ago

“Ease of set up, and very good quality.”

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Posted 9 years ago

“The photobook was fabulous and they went out of their way to get it to me before my dads birthday as I was a bit late making it. Thankyou”

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Posted 9 years ago

“Speedy service and quality production. Both recent books made me smile at recollection of good times. Helpline was so efficient re minor blip”

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Posted 9 years ago

“I made an error with my initial order and there was no trouble changing it. The Web chat was super helpful too!”

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Posted 9 years ago

“I had an issue up-loading photos but once I sopke with BB they helped resolve it. The product itself is outstanding ... I honestly think you'd be hard pressed to better the quality.”

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Posted 9 years ago

“Yet again, a beautifully-produced photo book landed on our doorstep. Excellent quality and quick reliable service.”

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Posted 9 years ago

“My second order just completed. The quality of the paper and printing is better than I have hoped. The largest book size, with a double page photo taken from a light plane and the quality is pin sharp. One recommendation though, order the book cover. I failed to do so in the first order and that was an error. Would highly recommend.”

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Posted 9 years ago

“I am not a wiz on the computer and I was surprised how easy I found it to make my first book. Will definitely be making another one!”

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Posted 9 years ago

“Great quality product and software straightforward to use”

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Posted 9 years ago

“Super result - worth the effort”

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Posted 9 years ago

“It is easy to use the software and the book that I made is really beautiful. Quite expensive when you don't have a voucher to use!”

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Posted 9 years ago

“The service provided on the phone was friendly and helpful. The software was user friendly and reasonably straightforward to use. I only needed to make 1 phone call for assistance. It was my first experience of putting together a photo book but despite this I managed to assemble successfully an 82 page book containing 297 photos. Turnaround time was quick - 4 business days from order until the book was received. The book looks great and just how I expected it to be.”

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Posted 9 years ago

“The resulting book looked very professional and will be a lasting reminder of our trip to Canada. Everybody that has seen it seem impressed by the look of it. Although putting it together was time consuming, it was pretty straightforward and it was also fun to do. It will mean that all our pictures will be readily available rather than them just sitting on a computer.”

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Posted 9 years ago

“Very pleased with my latest order, quality is very good and really gives a wow factor to our photos.”

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Posted 9 years ago

Bob Books is rated 4.8 based on 8,311 reviews