Initially the web site was good. Easy to understand and use. However I could not use the downloadable version so I used the web based book build. Initially it was very good but as I progressed the site went slower and slower, kept freezing and even throwing me out. I had completed half of the book by this stage so I had to continue. It became extremely frustrating and annoying so much so it took me over 2 weeks to complete as I could only load so many photos per night due to its slowness and ineffectiveness I tested other sites and other PC's and they were all good so sure it was Bob Books site. Some nights I got nowhere having waited an hour for it to load. Online chat did not help. Additionally as I had to return to the site many times and had numerous photos shown as used indicated by a tick, it kept mixing up the used photos so it became confusing which ones I had used once or twice as they stopped being in the initial used order, some even disappeared altogether. I also wanted 1 to 2 more pages not 8 as 6 would have been blank but was told this was not possible. I don't understand that, as running over by 1 or 2 must happen all the time. I couldn't do any more to the book as I was at the end of my tether and had used so much time on the run up to my daughters 18th birthday that I just had to print it and learn a hard lesson. Very unsatisfied with my experience.