Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,275 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,275 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

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Bob Books 5 star review on 4th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the book came promptly”

Helpful Report

Posted 7 years ago

“The software is great to use and its easy to make a professional looking book. However, I can see there is a problem with the finished results: many, if not all, of the darker photos which I lightened up using the bob software came out dark, as if they hadn't been edited at all. Could there be an issue somewhere here? It bothers me quite a bit but not the recipient who loves her book regardless of some too dark photos!”

Helpful Report

Posted 7 years ago

Hello Richard, Thank you for taking the time to send us your feedback. I am so sorry you received your order like this. The issue appears to have been caused by our matte paper which can print a little darker than our other paper stocks. I have sent this to our customer care manager to look into. A member of our customer care team will be in touch to let you know your options in getting this issue resolved. Once again thank you for your feedback and your patience whilst we look into this. Kind regards, Bob Books

Posted 7 years ago

“I have ordered books every year for the last 5 years. Good quality, convenient app for Mac OS.”

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Posted 7 years ago

“Beautiful quality book but had trouble uploading photos Maybe was because just before Christmas???”

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Posted 7 years ago

Thank you for sending your feedback. I am so sorry you experienced problems uploading your images. To answer your question, if you used our Bob Designer Desktop software to create your book then you should not have experienced problems uploading your images as the images used need to be saved on your computer, you only connect to the internet when you upload and order your book. If you used the Online Book Creator, as you are working online you do require good internet connection, and if it is slow or cuts out you will experience problems uploading images, making changes and saving your book. If you used the Bob Books App, again the images are pulled from your device. If they are saved in a shared or online folder then you will need to have them directly on your device to access them in the App. I hope you found this helpful, please contact our customer care team on 0203 011 1644 or email askbob@bobbooks.co.uk if you experience these problems again and they will be happy to help.

Posted 7 years ago

“The quality is good, the pages together aren't perfectly aligned.”

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Posted 7 years ago

“There is a problem with Bob book's printer. It has left what appear to be roller makes or consistent stain lines on the back side of the left page. These lines stand out on the pages that have a plain back ground. I contacted Bob Books about the problem and they sent me a reprint or though they corrected the colors the makes were still dominate. I can't recommend bob's books until they rectify this problem and reprint my book with top quality printing.”

Helpful Report

Posted 7 years ago

“I have seen examples of Bob Books photobooks which were excellent and so was expecting a high standard for the calendar I recently ordered from them. I was a bit disappointed with the print quality which I would say was inferior to the Photobox calendars I have had for the last few years.”

Helpful Report

Posted 7 years ago

Hello, I am sorry you were unsatisfied with our products. We offer a 100% money back guarantee and are happy to work with our customer to reprint or refund their orders if they are not satisfied. You can contact our customer service wth your order number and examples of the quality issues and they will let you know how to proceed. Email askbob@bobbooks.co.uk or call 0203 011 1644. I hope this helps.

Posted 7 years ago

“Excellent software to make physical photobooks, and efficient production of said books to a very high standard.”

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Posted 7 years ago

“Nice cards, but not quite the print quality I was expecting. The colours of the photo on the front looked very heavy as if the photo has the contrast ramped up, which it didn't.”

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Posted 7 years ago

Hello Michala, Thank you so much for taking the time to send us your feedback. I am sorry your were not happy with the photo cards you received. I have taken a look at your files and it looks like you placed your order through the Bob Designer software and the Automatic Image Optimisation was on. This would account for the colour change you experienced. Our customer care team will be happy to look into this further and resolve this issue for you. Feel free to contact them at askbob@bobbooks.co.uk or call 0203 011 1644. If you have the original image, this will help them compare the original to the print files we have. Once again so sorry for any disappointment caused. Kind regards, Bob Books

Posted 7 years ago

“The book was really good quality. However, it was really expensive!”

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Posted 7 years ago

“Prompt service and good quality book. Shame you don't do captions. Also the title on the front was completely obliterated by the picture. If it had been placed a little lower it could have been seen against the background.”

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Posted 7 years ago

Hello John, Thank you for taking the time to send us your feedback. Our current iOS App does not allow you to include text on the content pages, however this is something we hope to implement in our future updates. In the current App you are able to edit the colour, size and font of the title, to ensure it shows up will against your background image. How to do this is explained in our getting started video: https://vimeo.com/84118859 (05.55). I hope this helps and please do let us know if you have any other questions or queries, your feedback in invaluable to helping us improve our service. Kind regards, Bob Books

Posted 7 years ago

“1 I was told that the book I'd created for my son's 40th in 2014 was no longer available. I created a book for my daughter's 40th and when I signed in I discovered my son's book was available to me. This would have saved me so many hours of research and time. I received my daughter's book and I rang and asked for a paperback of hers and her brothers for me. I was toldd that I would have to submit my photos again but when I went in many of the photo's were missing and I don't have the knowhow why or how to retrieve them. So BobsBooks lost out on two more sales by not being able to use my original books to reproduce into paperback books for me. I was disappointed and frustrated. I requested to the gentleman I spoke to last to email me an "Idiot's guide" of how to retrieve my photos and he said he would but I never received one. If there is any way I could order these books then please contact me. Thank you.”

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Posted 8 years ago

“Always receive a good service from Bob books but unfortunately my last order had issues with the printing and binding. They have agreed to replace with the minimum of fuss. Not the best quality books in the world but normally well printed.”

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Posted 8 years ago

Hello Ben, Thank you for taking the time to send us your feedback. I am so sorry that you were unsatisfied with the last order you received from us. I am pleased to hear that the customer service you received when dealing with this issue was good. We offer a 1000% guaranteed refund or reprint if customers are not happy with their products. Thank you again for your feedback. Kind regards, Bob Books

Posted 8 years ago

“I needed help with uploading photos which seems to change each time I do it but did not find the help call helpful at all and in fact it ended without helping me at all. In spite of difficulties I can't find a better way to make photo books so will keep using Bob Books.”

Helpful Report

Posted 8 years ago

Hello Pennie, I am so sorry to hear that you did not receive sufficient help with your query. If you could please provide more information about your experience with our customer care team we will look into this to ensure it does not happen again. If you still require advice on uploading your photos please let me know the issues you have had and I will be happy to provide further assistance. Once again I apologise for the frustration you have experienced and look forward to hearing from you. Kind regards, Bob Books

Posted 8 years ago

“Generally happy with quality though I have had one where pages fell out. It is a bit annoying getting emails saying I haven't done anything with the photos and that they will be deleted when actually I have already made a book. Overall good though perhaps little pricey compared to other photo books .”

Helpful Report

Posted 8 years ago

Hello Bridget, Thank you for taking the time to send us your feedback. The emails you receive are in regards to the order you have made. We ask whether you would like to publish your photobook – which means save it on our server so it is available to purchase directly from us. This means if anything happens to the photobook files saved on your computer you can still order another copy form us, or have your photobook available for sae so that friends or family can purchase it from us. More details on publishing your photobook can be found here: http://www.bobbooks.co.uk/ask-bob/help/category/71 However if you wish to stop receiving these emails you can email us to let us know and we can stop the reminders. I hope you find this helpful. Kind regards, Bob Books

Posted 8 years ago

“I love the flexibility of bobs books but because I use a Mac I find the website is continually crashing and at times I have lost everything I have saved. If I have a project that is long running and can't be completed in one sitting(e.g. I am doing an album of our grandchildren's first year) I have found that weeks of work have been lost. Your support staff say there is no conflict with Apple however I haven't found this to be the case. I would love to be able to use Bobs books on regular basis as I have had some good albums of holidays in the past but the unreliability of the software at the moment rather puts me off. Great shame as there is such potential if only you could get this conflict sorted out.”

Helpful Report

Posted 8 years ago

Hello Wendy, Than you so much for taking the time to send me your feedback. I am sorry for the problems you have experienced with our system. The Bob Designer software is compatible with Mac and should not be crashing. I have asked our Customer Care team to get in touch with you in regards to this so that the issue can hopefully be resolved soon. I apologise for the difficulty you have experienced. Kind regards, Bob Books

Posted 8 years ago

“The only issue was late delivery. I took a lot of time to get the album. If it wasn´t for that I would rate it much higher. Thank you”

Helpful Report

Posted 8 years ago

Hello Vera, Thank you for taking the time to send us your feedback. We have a UK delivery turn around time of 7-10 days for classic, gloss-coated and matte paper books (excl large landscape and large portrait sizes) and 10-12 day for gloss photographic, lustre photographic and all large landscape and large portrait sized books. I can see you received your photobook within this time frame but apologise if this was not clear to you when placing your order. I am pleased to hear that you are happy with your photobook. Express delivery is available on some orders - classic, gloss-coated and matte paper books (excl large landscape and large portrait sizes). You can contact our customer care team if you have any queries about turn around times or tracking your order. Kind regards, Bob Books

Posted 8 years ago

“The interface to create the book was extremely user friendly. I really enjoyed that. The book that was published looked great as well.”

Helpful Report

Posted 8 years ago

“Quick response but I was disappointed that the cover picture and one internal picture were clearly misaligned I accept that that despite my final check that it may still have been an error in my own alignment but when it was that obvious I would have thought it could have been corrected or contact made with me before printing”

Helpful Report

Posted 8 years ago

Hello Peter, Thank you for taking the time to send your feedback. The files we receive are read-only, and whilst we do check the finished books for production errors we are not able to change or judge our customers intended designs. We are happy to help re-print in cases were customers are unsatisfied with their orders, and ask that you get in touch with our customer care team at askbob@bobbooks.co.uk if you have any queries or issues with your order. I hope this helps. Kind regards, Bob Books

Posted 8 years ago

“Responded quickly to a problem by arranging free return and reprinting. Unfortunately, the reprint didn't really solve the issue. However, this seems to have been a one-off as previous books have been fine.”

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Posted 8 years ago

Bob Books is rated 4.8 based on 8,275 reviews