1 I was told that the book I'd created for my son's 40th in 2014 was no longer available. I created a book for my daughter's 40th and when I signed in I discovered my son's book was available to me. This would have saved me so many hours of research and time. I received my daughter's book and I rang and asked for a paperback of hers and her brothers for me. I was toldd that I would have to submit my photos again but when I went in many of the photo's were missing and I don't have the knowhow why or how to retrieve them. So BobsBooks lost out on two more sales by not being able to use my original books to reproduce into paperback books for me. I was disappointed and frustrated. I requested to the gentleman I spoke to last to email me an "Idiot's guide" of how to retrieve my photos and he said he would but I never received one. If there is any way I could order these books then please contact me. Thank you.