I am fairly computer savvy, but I found the software hard to use. Little was instinctive, and Help info was poor if available. I emailed several questions; all the answers were the wrong ones, that is, unhelpful, and at odds with the answers I found on the internet from other sources. The inability to load pdf files was surprising and very inconvenient. I found posts on the internet saying it was possible, and you need to make sure they are contradicted. Or, better still, you need to make it possible to load pdf and other file formats. The books were disappointing. They were not layflat, and you tell me now we should have requested a different paper to get them layflat, but this too was not obvious in the ordering process. Also ours books look like those on videos we've seen, the spine looks like layflat, but certainly our books do not do so. The cover was very stark, and there was some unexpected cropping. You have told us how to overcome the problems we faced, but I don't really understand what you are saying. I have seen books from other suppliers that look so much nicer. You did offer to refund if we sent you the books, but we needed them right first time, and have already presented them as presents, with apologies for quality.