Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,275 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,275 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

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Bob Books 5 star review on 4th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The end product is good quality. It is a nice photo book. Using the web interface was a nightmare and the help desk knowledge was very poor. I would not use the web interface again.”

Helpful Report

Posted 6 years ago

Hi Anthony, I am sorry that you struggled with the online creator. As I understand it, there were a few instability issues with your internet connection. I do think that you'll find our desktop software much better, in this case. As you will only need to connect when you download the software initially and also when you are ready to order. The online creators require a constant, strong connection. Do get in touch if you 'd like any help with the Bob Designer software. Kind regards, Bob Books

Posted 6 years ago

“Most books have been very good but my book on Mauritius proved to be very disappointing. The first book although the preview was doubly checked showed a picture of a ceiling instead of a room. You reprinted the book again for nothing but again another picture came out completely wrong. I am at present making up another book but have to do a preview at least three times to check MY pictures are correct. Also I have emailed to receive a voucher for £10 and have heard nothing. Must admit I am considering another company after all the years I have dealt with you”

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Posted 6 years ago

“The book's finish”

Helpful Report

Posted 6 years ago

“It was a good finished product and arrived quickly.”

Helpful Report

Posted 6 years ago

“Although I was pleased with my photobook, I would have appreciated if you'd told me before printing it that I'd put the text on the front cover on a dark background, with the result that it's virtually illegible. I know you can't be expected to correct my mistakes, but this was a very obvious one that I couldn't have predicted (as a complete amateur!), and if you'd let me know, I could have changed the text to white before you printed the book.”

Helpful Report

Posted 6 years ago

“I have in the past had 3 or 4 books from Bob's books and found the web site easy to use. But this time I found it very difficult to use. It was very slow and confusing and nothing like as easy as it used to be. The actual book was fine when it came so I have no problems there just with your web site”

Helpful Report

Posted 6 years ago

Hello Michael, Thank you for taking the time top send us your feedback. I am sorry to hear you had problems creating your book. Could you please let me know if you used the Online Book Creator or the Bob Designer software to create you book? Could you also please provide more detail in regards to the issues you had or the changes you mentioned. Your feedback is invaluable in helping us improve our service. I look forward to hearing from you. Kind regards, Bob Books

Posted 6 years ago

“Acceptable delivery , but colours very disappointing”

Helpful Report

Posted 6 years ago

“The quality of the printed photos was quite good but several photos including the front cover were overexposed compared to what I got when I printed the same photos.”

Helpful Report

Posted 6 years ago

Hello Dimitris, Thank you for taking the time to send us your feedback. I am sorry you felt disappointed with the image reproduction of your photobook. Bob Books offers a 100% money back guarantee and we are happy to reprint or refund your order if you are not satisfied. Please contact our customer care team at askbob@bobbooks.co.uk and with your order number and images of the issue and they will let you know how to proceed. Kind regards, Bob Books

Posted 6 years ago

“I printed 4 books now the last one had problems but I got refunded”

Helpful Report

Posted 6 years ago

Hello Ian, Thank you for your feedback, I am sorry you were not happy with your last order from us, but glad to hear this was resolved with a refund. If you have any further question, do let me know. Kind regards, Bob Books

Posted 6 years ago

“Printing quality of photos excellent, but 'shiny' cover disappointing and not as good as other self publishing companies- even Apple books. Online software not great- formatting of text in text boxes kept cropping out text, photos frequently rotated randomly even though book was saved and it was very difficult to place multiple photos and get even borders between images. Would not use this again unless these things were improved.”

Helpful Report

Posted 6 years ago

Hello Juliet, Thank you for taking the time to send us your feedback. Unfortunately our hardback and paperback books are laminated with a glossy protect, so do appear shiny, expect the matte paper book which do have a matte finish. We are looking to be able to offer this across all paper types, but this is not possible yet. I am sorry you experienced problems with our Online Book Creator, there was a known issue which has been resolved by our developers. Unfortunately as the Online Book Creator creates your book online, compression and storage issues can arise, but we aim to fix these as quickly as possible, I do apologise for the inconvenience caused. I would recommend you try our Bob Designer software which allows you to create your book offline and is more stable and robust so you should not run into similar problems. If you have any further queries please do let me know. Kind regards, Bob Books

Posted 6 years ago

“I ordered a single print (A4 size), the ordering was very straight forward. But I had to wait the full 10 days for the print to arrive. On a telephone call to chase it up I was told it had been sent abroad to print and that was why it was taking the full 10 days. It seams odd that one print could take that long and if printed in the U.K. you could deliver a better service. The paper and print quality was good, Just don't expect it in a hurry..........”

Helpful Report

Posted 6 years ago

“Good programme, easy to use. Delivery was quick.”

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Posted 6 years ago

“I'm usually very happy with Bob Books but an error in printing made every page in my album have a white consistent border. Was made to feel it was due to my design but has never happened before in any of the albums I order neither did it happen in the other book I had in exactly the same order. Still waiting for my refund.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to send us your feedback. I have looked into this order and can see that the images were not placed up to the bleed lines in your book, which means that when the book was trimmed white lines appeared around the edge of your book, the other book you ordered was designed correctly so did not have this issue. We have just received your book back at our lab and the refund has been initiated for you. It looks like you have placed another order of the damaged book, please can you confirm that you have made the necessary changes to your image placement, otherwise this issue will occur again? You can find out how to place full bleed images correctly here: https://www.bobbooks.co.uk/help-and-info/how-to/video/how-do-i-create-a-full-bleed-image-in-bob-designer Otherwise feel free to contact us and we will be happy to talk you through this to ensure this issue does not happen again. I hope this helps. Kind regards, Bob Books

Posted 6 years ago

“Ordered book as lay flat but got not layflat, mainly due website not as helpful as should be, reordered and paid for another, this time got lay flat book, very good quality, told I would get a voucher but not received as yet.”

Helpful Report

Posted 7 years ago

Hello, I am sorry about the confusion about the paper type on your first order. We have already refunded that order in full. Please do let us know if there are any issue with the refund. Kind regards, Dee-Anna Bob Books

Posted 7 years ago

“Awful to be charged for separate delivery. All arrived together! Needs to be resolved. Photo-books great”

Helpful Report

Posted 7 years ago

Hello Paul, Thank you for your recent feedback. Due to the nature of our PDF to Book software and iPad App, it is not possible to combine different photobooks in one order, though you can order multiple copies of the same photobook. In the event that you do use these software tools and order 2 different photobooks, please do get in touch with us we will refund the different in p&p cost as per our multiple order p&p charges. In regards to your recent order, if you send me the order numbers, we will refund the difference for you. I am sorry for the required work around. I look forward to hearing from you. Kind regards, Bob Books

Posted 7 years ago

“The service in terms of creating the book and help was good, but the photos came out dark and not looking great on some of the pages.”

Helpful Report

Posted 7 years ago

Hello Hollie, Thank you for taking the time to send us your feedback. I am sorry you were disappointed with your photobook. I can see you have been in touch with our customer care team and opted for a full refund as per our 100% money back guarantee. Kind regards, Bob Books

Posted 7 years ago

“Great fun to do and very quick service”

Helpful Report

Posted 7 years ago

“The photobook was safely delivered well within the quoted time and was well packaged. It was printed without any obvious mistakes. The colours look bright, the images sharp and as the originals however, I was quite disappointed with the quality of the paper even though we had chosen one of Bob Books more expensive options. I have used other photo book suppliers in the past who have provided better quality. If I were to use this company again then I would order the pictures to be printed on their very best quality paper but would I use them again....?”

Helpful Report

Posted 7 years ago

Hello Robert, Thank you for taking the time to send us your feedback. I am so sorry you were not happy with our paper quality. If you could provide us with more information in regards to how the paper did not meet your expectations this will help us improve our products and services. If you let me know the paper type you choose and the issues you experienced that would be greatly appreciated. I look forward to hearing from you. Kind regards, Bob Books

Posted 7 years ago

“I was very satisfied with the photo book I ordered. It was easy to set up and of good quality. I was however really disappointed with the calendars- the was limited choice regarding layout and the colour of the photos inaccurate. I contacted BobBooks who were helpful, however I lacked time to be to re-order them”

Helpful Report

Posted 7 years ago

Hello Caroline, Thank you for taking the time to send us your feedback. I am sorry you were disappointed with the print quality of our calendars. We were experiencing some problems with the machine calibration which has now been resolved. You have already contacted us and have been offered the option of re-printing this order. If you change your mind please contact our customer care team at askbob@bobboks.co.uk . They will be happy to help. Kind regards, Bob Books

Posted 7 years ago

“quality of final product is excellent however, I didn't find the website particulary user friendly. We had difficulty dragging and dropping some photos (using a MAC) and the book arrived with some blank pages. I realise this was our error (we thought that the blanks in the view were because the panorama's we'd chose couldn't be displayed in this. I think for the price of the product (I spent over £100) there should have been some communication from you before printing a book with two blank double pages and two other pages with a clear space for a photo. I would be the first to admit that I'm not the most compute savvy but I'm not an idiot either and will have more skill than other people using your service so, all in all, I think it could be more user friendly”

Helpful Report

Posted 7 years ago

Hello Jenny, Thank you for taking the time to give us your feedback. I am sorry you were disappointed with your book. Our books are printed as you see them on screen and any pages left blank will not have anything printed on them. We only check our books for quality and production issues and do not assess them on a design basis as we do not know if you intend to leave pages blank – some of our customers do so they can write or attach things on these pages. I am so sorry for any disappointment caused and have passed this on to our customer care team to help resolve this. You should be hearing from them soon, please feel free to get in touch if you have any further questions in regards to this. Best wishes, Bob Books

Posted 7 years ago

Bob Books is rated 4.8 based on 8,275 reviews