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Bluefin SUP Reviews

4.7 Rating 2,129 Reviews
93 %
of reviewers recommend Bluefin SUP
Company Reviews Product Reviews
896
 Metrics Info
4.7
Based on 2,129 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Bluefin SUP Reviews

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Visit Website

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Bluefin SUP 5 star review on 25th March 2023
Anonymous
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
4
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Constantin M
Verified Reviewer
“I am doing SUP for 10+ years, last board was Naish. Got BlueFin CruiseCarbon 12" mainly because high rankings fro gliding. Well, here is my experience: Good: Stability. The board is very stable. Really 9 of 10 Colours. Pretty good. 7 of 10 Bad: Gliding. To my surprise it just doesn't glide. It looks that a brick would glide better. 1 of 10 Quality: the quality of materials overall is good, but paint is very bad it gets scratched from lightest contact with sand for example. 2 of 10 Paddle: Paddle is really cheap and super heavy. Carbon shaft doesn't help at all. 3 of 10 Bag: How could you fit this boat in this small bag? Plus the handles and wheels are quite awkwardly positioned. 3 of 10 Overall. Quite disappointed. The SUP is super heavy and bulky, quality is not corresponding to the the price, but most important it just doesn't glide...”
Helpful Report
Anonymous
Unverified Reviewer
“I I've been trying to get an answer to a complaint for 3 weeks. (Repair, additional purchase) Despite 2 online chats, no one reacts to my mails. Herbert”
Helpful Report
Hi, Thank you for your feedback. All feedback is greatly appreciated. I am sorry to hear of the apparent issues you had with your board but pleased be assured this will be resolved for you. Our Customer Support has received all the information they require to look into this and are investigating for you. You will be contacted within the next 24 hours for a resolution to your query. I am sure you will get great enjoyment from using your new Bluefin SUP. Best wishes Bluefin Customer Care Team
Anonymous
Verified Reviewer
“I had a problem with my SUP package, the pump, fin and paddle. I explained the situation in May and was asked to provide photographs of the problem, the paddle lugs did not work and it was no as advertised, the pump did not register the pressure and the large fin did not fit. I expected to have the items exchanged instead I was expected to resolve the problem by fitting a new gauge myself and to send the other items back for assessment, all this time unable to use my board I had to inform Bluefin of my rights as a consumer, to have faulty items replaced that were not fit for purpose and with this they took notice I finally had a complete package in August, months of lost time However the board is fantastic and I have had lots of fun using it so far but getting problems resolved and the after care service is very poor”
Helpful Report
Hi, Thank you for your feedback. All feedback is greatly appreciated. I am sorry to hear of the apparent issues you had with your board but I am pleased to hear our Customer Support team were able to resolve this for you. Our Customer Support team will always advise the quickest and most effective solution to any query or issue that is raised to them to resolve for all of our customers so they can continue using their board. I do apologise however if this felt prolonged. I am sure you will get great enjoyment from using your new Bluefin SUP. Best wishes Bluefin Customer Care Team
Anonymous
Unverified Reviewer
“i lost one paddle part because it did sink and in discribcensian tells it is unsinkeble . Can i buy that newe part of the paddle ? The board is fine just this is sad . Martin de Goeij Beukenhof 2 3749AV Lage Vuursche NL phone 0031636497688”
Helpful Report
Hallo Martin, Bedankt voor uw feedback. Het spijt me dit te horen en zou u graag helpen met eventuele problemen. Ik heb rechtstreeks contact met u opgenomen via het opgegeven e-mailadres. Wilt u dit alstublieft beantwoorden, dan kunnen we proberen dit zo snel mogelijk voor u op te lossen. Bij voorbaat dank. Beste wensen Bluefin Customer Care Team
Anonymous
Unverified Reviewer
“POSSIBLY THE WORST COMPANY IN THE COUNTRY FOR CUSTOMER SERVICES! I bought a Cruise Carbon 10.8 and after the second time of use it developed a blister on the side seam and the carry-bag started falling apart due to poor construction! I sent photos of the blister on the seam to Bluefin and they said they thought it was just cosmetic! It was quite obviously due to faulty construction, so I went back to them and they agreed to take it back for repair or replacement. It cost me £60 to return it fully insured to them, which they have refused to repay me. It took them two weeks to decide it was not repairable and to replace it. They allegedly sent me a replacement board but their courier, DPD, delivered it to an unknown address at the other side of the country (according to the tracking link they sent me). I immediately informed Bluefin that I had not received it but they have REFUSED to send me another board until DPD have completed an investigation (which could take months). It is now over a month since I heard from them and I have had to resort to taking legal advice to recover my money. My Legal Advisor has pointed out that this company has broken a number of consumer protection laws regarding selling defective equipment and refusing to carry out satisfactory solution in a reasonable time (I have now been without my board for over 6 weeks), and at no cost to me, including the cost of returning the board to them. Think very carefully whether you want to risk buying from this company.”
Helpful Report
Marc
Verified Reviewer
“I have emailed Bluefin on 3 separate occasions regarding a broken leash, I have even offered to pay for it even though it snapped on the first outing. Not heard a peep from them. They are ok to take your money but aftercare service is appalling. I had recommended 3 friends to buy from Bluefin who have all got their boards, I wish I hadn’t bothered. Local company to myself, considering knocking on the door!!”
Helpful Report
Hello Marc, Thank you for your feedback. We're sorry to hear about any apparent issues you may have faced and would be more than happy to look into this for you and have resolved as quickly as possible. I believe a member of the Customer Service team has already reached out to you and this has now been resolved for you. Best wishes, Bluefin Customer Care Team
MAURIZIO AMBROGIO
Verified Reviewer
“sul sito sembra tutto perfetto ma quando il prodotto ti arriva risulta mal curato gli agganci dei sedili fatti con bassa lega tant'è che alla prima uscita se ne sono rotti due, presentato reclamo rispondono in tedesco che non ci si capisce nulla ma dopo tante peripezie mi rispondono che devo restituire il prodotto difettoso cioè l'intero sup a mie spese ( premetto che il sup ha sei mesi di vita) anziche inviarmi nuovi sedile ed io restituire i difettosi, secondo loro dovevo stare l'intera estate a grattarmi ora capisco tutto ma la logica sarebbe ti invio il pezzo nuovo e mi restituisci il difettoso i Cinesi sono più seri dovevo comprare altro sup il prossimo anno provvedo diversamente, loro si definiscono la ferrari ma non sono neanche la Daf auto che faceva cagare cordiali saluti Maurizio”
Helpful Report
Ciao, Grazie per il feedback. Tutti i feedback sono molto apprezzati. Posso certamente capire la tua frustrazione. È stata fornita una soluzione alla tua domanda e stiamo solo aspettando una tua risposta. Se riesci a individuare l'ultima email che ti abbiamo inviato e a rispondere, questo sarà risolto per te. Auguri Team di assistenza clienti Bluefin
Greg
Verified Reviewer
“Bought a Bluefin Cruse SUP ten days ago. Used twice. Adhesive coming apart. See photo below. Told returns can take up to 28 days………. All correspondence through email. Absolute joke!”
Helpful Report
Hi Greg, Thank you for providing this feedback. All feedback is greatly welcomed. I can certainly appreciate your frustration with the adhesive coming apart. Please be assured all of our boards are made with the highest quality of materials and great care is taken into the crafting of each of our boards. In regards to the return policy, this is our standard time frame however it is the maximum time a return can be processed. It can of course be done much sooner than this. If you do still require any assistance, please do not hesitate to contact our Customer Support team and they will be able to assist you fully. Best wishes Bluefin Customer Care Team
Anonymous
Unverified Reviewer
“Rip off merchants. Stay away from this company, they send shoddy boards then stop all contact?”
Helpful Report
DJ
Verified Reviewer
“The boards may get great reviews however the customer service is far from that! Website states get it by for delivery when in actual fact its not next day as claimed by their agents its 2-7days, the claims are nothing short of false advertising and need to be investigated! Will not use this company again very very poor customer service i hate to think how they would deal with a warranty claim.”
Helpful Report
Anonymous
Verified Reviewer
“Appalling customer service - do not go near this company. The only way to communicate is through email - which is very slow and does not address the issues. I ordered a board and a pump - two pumps were delivered. Two weeks later, the company has not apologised, I have not received my board nor have I received a refund. Shocking.”
Helpful Report
Hello, Thank you for your feedback. We're sorry to hear about any apparent issues you may have faced and would be more than happy to look into this for you and have resolved as quickly as possible. If you can please contact us directly at help@bluefintrading.co.uk, This will be looked at and resolved as soon as possible for you. Best wishes, Bluefin Customer Care Team
Joe
Verified Reviewer
“Poor product naught the voyage it was cheaply made. I weigh 165 lbs when standing in the water water was coming over the deck. The cooler was made of cheap Chinese plastic. The bag said cruise on it. And the pontoons on the side seemed like they where basically taped on it I would not recommend this for anyone. I would buy a different brand”
Helpful Report
Samuel
Verified Reviewer
“What a terrible experience dealing with this company! Carbon cruise package received with lots of problems, exchanged and still have problems. Serious faults with the carry bag that is simply not fit for purpose - brand new and the wheels collapse making it impossible to roll. The company utterly unable to resolve. They told me to send the entire 27kg package back in order to exchange just the carry bag, but they cannot or refuse to confirm what bag they will send in its place - may or may not have wheels, may be a different size, different colour, quite possibly totally unsuitable. The warranty is effectively meaningless. Never in my life have I experienced such inept customer service, such poor design, such dismal warranty provision, and such an error-strewn website. Only the most badly run company would expect you to send a product back for exchange without any assurance of what you will actually receive back. Ask yourself seriously is this the type of company you want to buy from?”
Helpful Report
Anonymous
Unverified Reviewer
“Cancellation return not getting the needed support. I had ordered a SUP from Bluefin online but wanted to change it. Therefore customer support advised me to refuse the delivery so that it gets sent back to them and then I would receive my money back. I did exactly so and did not wait to make the order of the sup I really wanted, being confident everything would get reimbursed smoothly. Unfortunately after 3 weeks of emailing I continue to get what seems to be automatically bot generated responses. The type of response also comes back meaning that whatever I write or do, it does not get taken into account and in reality nobody is looking to find out where things are stuck (being that the goods do not seem to get returned to them, but I never got a tracking number so for me it is impossible to verify, not for the initial delivery, nor for the return). I am urging for some time now for somebody from Bluefin to look into this as otherwise it will drag on, but unfortunately no human response, no phone call, no added search, just repeated standard answers which bring me back to square one. No telephone number has been provided from Bluefin. That is the reason for writing this review. I am disappointed that for a brand which highlights quality, that the after service is simply not there. The issue is request 4772 and I am hoping finally a human person will call me after having read all the emails and checked into the matter. Best Fred”
Helpful Report
Hello Fred, Thank you for your feedback. I am sorry to hear your experience so far has not been as positive as we both would have liked it to be. I have reached out to you via email to see if we come to a resolution that would make you feel a bit better about your situation. Please do look to reply to this. Best wishes Bluefin Customer Care Team
Greg Carr
Unverified Reviewer
“Do not Buy from this Company They Advertise a Product they sent me A smaller carry bag the larger pump does not fit the area designed for Pumps. I have left my number All the assistance I received is watch The videos are bags are designed to be snug. I sent 3 different Pictures with Illustrations and pictures of the Advertise bag and the one that I received and paid for. Still a Generic info. E-mail from John.”
Helpful Report
Hello Greg, Thank you for your feedback. I am sorry to hear your experience so far has not been as positive as we both would have liked it to be. I have reached out to you via email to see if we come to a resolution that would make you feel a bit better about your situation. Please do look to reply to this. Best wishes Bluefin Customer Care Team
Anonymous
Unverified Reviewer
“Pagina malisima,300 veces intente hacer la comra y me sale errores por la tarjeta no se que no se cuanto,contacte con atencion de los clientes y respuesta errra fatal_--que me limpio cookis de navegador o me conecto con mi banco----tengo operacion firmada y aprobada por el banco...NO RECOMIENDO A NADIE ESTA PAGINA:FATAL TODO”
Helpful Report
Hola, Gracias por sus comentarios, son apreciados y siempre tomados en serio. Nos hemos comunicado con usted directamente para abordar cualquier inquietud que pueda tener. Los mejores deseos Equipo de atención al cliente de Bluefin
Anonymous
Unverified Reviewer
“Hello all, Board ok - procedure Bluefin at least doubtful. Have selected an offer there (incl. camera) and then a discount code still used. Unfortunately, the camera was not included in the delivery. When asked, it turned out that with double discount - the first I did not know and have not entered, unfortunately, the camera was removed from the cart. The Customer Service was sooo nice and has pointed out to me yes that I released the order afterwards. But there was only the package booked by me. If from the system content from my shopping cart are taken, I would expect a notice clearly. In my view, almost unfair behavior. A return shipment of the sup was offered to me at my own expense of course...unbelievable. Other manufacturers have good boards too!!!”
Helpful Report
Hello, Thanks for your feedback, it is appreciated and always taken seriously. We have reached out to you directly to address any concerns you may have. Best wishes Bluefin Customer Care Team
Roy
Verified Reviewer
“Is there an option for 0 stars? I ordered a cruise carbon 12’ for €899. Since i’m from the Netherlands i paid for it via iDeal. Ordering and paying went smoothly, but after i noticed didn’t get a confirmation email for my order. So i contacted bluefin. The guy said they could’t find my order and asked me to mail him proof of my payment. So I mailed him a screenshot of my bank transaction. Still no confirmation email, but instead now he asks me to send him a copy of my confirmation mail of the order… UNBELIEVABLE… don’t know if they’ll provide a solution or even want to solve this at all. All I’m getting from them is: whatever, too bad and f you. It shouldn’t be hard or too much hassle to find the payment in their bank transactions, would it? But instead they keep telling me payment wasn’t successful. I got solid proof, right here. Was even planning on ordering a second one, if I liked the sup, because it’s on sale at the moment. But will definitely steer clear from this company, now this has happened. Don’t know if they’re even planning on shipping my order eventually or just wanna take my money and deliver nothing. So far it feels a lot like playing a game of roulette or just putting a big sum of money through the shredder… and it seems like i’m not the only one, to whom this has happened, when you take a look the other reviews. Might not happen very often, but if this happens to you, you definitely regret ordering from these people. At his point I don’t even want my order anymore, just want my money back. What also bothers me is that they are pretending to be a decent company, but no apologies, no nothing so far. They just don’t care about customers… AT ALL”
Helpful Report
Hello, Thanks for your feedback, it is appreciated and always taken seriously. We have reached out to you directly to address any concerns you may have. Best wishes Bluefin Customer Care Team
Jo
Verified Reviewer
“Ordered the Bluefin 12ft Cruise Carbon because I had read positive reviews online and was looking for a board that would be stable for paddling with my dog and kids. When it arrived I couldn't even pick it up! It was insanely heavy. Unless you are a professional weight lifter or have a small army to help you carry it to the water this board is a joke. I'm a 5'7'' female, fit, and reasonably strong and I couldn't even get the box off my porch. Had to have a neighbor help me pick it up to get it back to UPS to return ship and at UPS they had to have 2 bigger male delivery workers carry it out of my car when I dropped off for return shipping. I also had to pay for the return shipping so be warned! Return shipping was ~$60. I shipped it and UPS tracking says it was delivered last week and I still have not received a refund! Emailed multiple times and only response is that they are still waiting for confirmation of receipt even though I provided the proof of delivery receipt and tracking number. Bad experience overall and still annoyed that the weight of the board was not transparent on the specs / seems like the weight details were buried and I didn't realize it would be so heavy until it was already at my door. Disappointed and would not order a Bluefin board again. I believe the other reviews that it is probably very durable and sturdy but that's because it weighs nearly 40lbs for just the board and the other gear and backpack make it unwieldy to haul around.”
Helpful Report
Hello, Thank you for your feedback. Firstly, I would like to apologise for any issues you feel you have faced whilst odering from us. I can confirm that under the Bluefin 5-year warranty, as we provided yourself with a fully functioning item with no faults, should you wish to return it to us, the cost is the responsibility of the customer. This information is detailed on website for all customers to view prior to purchase. With regards to the return for refund, we do state it may take up to 28 days for this to fully process. I have reached out to yourself via email to chase this up and ensure you have now received this. Best wishes Bluefin Customer Care Team
Ben Murray
Verified Buyer
“It’s bit early to ask for a review considering I have not yet had the board delivered. All I have is confirmation of order, no estimated delivery date, no order tracking. Happy to review once I have the board”
Helpful Report
Hello, Thank you for leaving us this feedback. I am sorry to hear your order had not fulfilled at the time you left this review. I have reached out to via the email address supplied to confirm you have now received the goods and I hope you are enjoying them as much as you would've hope. Best wishes Bluefin Customer Care Team
Bluefin SUP is rated 4.7 based on 2,129 reviews
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