Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.74

4.7 Rating 2,129 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Visit Website

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Bluefin SUP 5 star review on 25th March 2023

Anonymous

Bluefin SUP 5 star review on 17th August 2022

Sup Planet Earth

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I bought the sup and it came damaged in the box … their are holes in the board and I took some water and soap to look if the holes are severe… it started to bubble so i put everything back in the box and I’m waiting for an answer from bluefin … hope I will hear from them soon and they replace te broken sup 😞”

Helpful Report

Hello Els, Thank you for your feedback. I am sorry to hear of any issues you may be facing. I am able to view your communication with ourselves and will respond to you directly to try and resolve this for you. Best wishes Bluefin Customer Care Team

“I ordered my paddle board package that came with a cooler. The directions were hard to read and understand. The cooler was supposed to come with leg covers so that it doesn't cause damage to the board, but the leg covers were not included. I reached out via email and never heard back. I never got to use my board yet this season because I need the cooler to go down the river. I just need my leg covers so that I can give this thing a go. I don't know why they make it so hard to contact them”

Helpful Report

Hello Stephanie, Thank you for your feedback. We have had no previous communication from yourself so I do apologise if you are struggling to reach us. I have reached out directly to you, using the email provided with the review. I would love to make this right for you so please do look to respond to this and we will have this resolved as soon as possible. Thank you in advance. Best wishes Bluefin Customer Care Team

“Unable to review product as it never arrived! - DPD were supposed to drop off at our local Co-Op today and I received notification it had arrived for collection. I went to collect and Co-Op said they hadn't got it. Went back onto tracking and it advised the parcel was on it's way back to BlueFin! Unable to contact either company - especially DPD, who are awful when it comes to customer service - Please help....”

Helpful Report

Hello Richard, Thank you for your feedback. I can see we have since been in contact with yourself and replacement has been raised. We will be sure to get this out to you as soon as possible and I am sure you are going to love your SUP. Best wishes Bluefin Customer Care Team

“Bought 2 12ft cruise SUPs. Used once, and have noticed the snap pin doesn't locate on one paddle head and the zip is unstitched on one carry bag. Spent an hour trawling the bluefinsupboard website to contact the support team, but no obvious phone number or email.... so great board i just can't work out how how to fix the problems..”

Helpful Report

Hello Steve, Thank you for your feedback. We are available to be contacted by phone, live chat or via email 9am-5pm, 7 days a week. I have reached out directly to yourself via email to try and resolve this for you. Please do look to reply to this and we look forward to helping you. Best wishes Bluefin Customer Care Team

“Ich kann den „Hype“ um Blufin und dieses Board (cruise 10.8) nicht wirklich nachvollziehen. Macht auf mich mehr den Eindruck eines guten Marketings .. das Board ist nicht sonderlich gut verarbeitet hat Kleber-Reste an den Nähten, eine der drei Finnen lässt sich nur mit Gewalt einsetzen und das Board weisst im aufgepumpten Zustand diverse Beulen auf. Das hätte ich bei einem 299 € Board verstanden, aber hier? Ist vermutlich genauso made in china wie alle andern auch”

Helpful Report

Hallo Arne, Danke für deine Rückmeldung. Alle Rückmeldungen sind immer willkommen. Es tut mir leid, von offensichtlichen Problemen zu hören, die Sie mit Ihrem Board hatten. Wenn Sie sich unter help@bluefintrading.co.uk an unser Kundensupport-Team wenden, wird es Ihre Frage lösen können. Besten Wünsche Bluefin-Kundenbetreuungsteam

“The board is seemingly well built. we have had the board for 18 months and used it 5 times mainly on local canals. The last time we took it out both of the paddle blades snapped where the plastic head inserts into the carbon shaft. I feel this is poor performance considering how much use we have had out of the paddles (especially as we only use 1 at a time so average 2.5 uses). The warranty is 1 year so we need to replace the paddles, which I am looking to do elsewhere as I have lost confidence in this piece of the equipment we purchased. The board itself is nice and rigid when inflated and moves on the water well. It's just a shame about the paddles.”

Helpful Report

Hello Dave, Thank you for your feedback. I am sorry to hear about your paddles. I have reached out to you via email to see if we can turn this into a more positive experience for you. Please do look to reply to this. Best wishes Bluefin Customer Care Team

“Received my board about a week ago. It paddles amazing! However, the bag is pretty awful. The hip-belt and shoulder strap pulled out of the seam the first time I lifted the bag onto my back. For such a high quality board, I really expected more from their bag. I emailed the company and they told me to either ship the bag back to them (I pay the shipping) or pay to have it repaired myself. That's pretty bad customer service. I really expected more from a company that seems to hype their customer service.”

Helpful Report

Hello there, Thank you for your feedback. I am sorry to hear your experience so far has not been as positive as we both would have liked it to be. I have reached out to you via email to see if we come to a resolution that would make you feel a bit better about your situation. Please do look to reply to this. Best wishes Bluefin Customer Care Team

“It's a piece of plastic that falls off easily, and then you charge me $50 for it, and make only yours fit my paddle board. Y'all are messed up.”

Helpful Report

Hello, Thank you for your feedback, although I am sorry for any issues you feel you may have faced. I can confirm the standard warranty period on all the accessories the SUP's come this is one year from the dat it was received. I have reached out to you via email using the email address provided with your review. I look forward to finding a resolution to this for you. Best wishes, Bluefin Customer Care Team

“Review of delivery only - Delivery information on website is very misleading. I made my order on the 17th of July, and after 9 days I had received no dispatch information and no reply to my email. After calling Bluefin I found that my SUP was being dispatched from the Netherlands and that the Netherlands received the order on the 22nd.”

Helpful Report

“Customer service is non existent. Can’t get a response after multiple attempts. SUP board is great but if you want help, buy elsewhere”

Helpful Report

“After being on a waiting list for over a month (Covid), the board finally arrives build quality seems good and as a package it's great, unfortunately mine turned up with the fins stitched facing the wrong way, customer service is pretty poor so far, I've reported the issues over a week ago with no response. I'm sure it's a great board, if it turns up assembled correctly and you don't have to deal with their customer service.”

Helpful Report

Hi there - so sorry for this fault, this certainly isn't how we want items going to our customers. At the time of your contact, we had increased our response times to 72 hours and can see that we were responding to you within this time, but the emails sadly weren't reaching you - for which we apologise. I can see we issued the return details for you to replace the item but if you need any further assistance, please feel free to email us on support@bluefintrading.co.uk and a member of the support team will be on hand to help. Regards Ella :)

“I loved bluefin until I had really bad customer service which started when the go pro mount broke before using the board. I got a reply saying I can stick another mount on another part of the board. But I didn’t get anything from for the fault and now they are ignoring my mail”

Helpful Report

Hey Jack, so sorry to read this review about your experience with us. At the time of you reporting the fault we were extremely busy with 10-15x more enquiries in our support department than usual but I can see that we issued a brand new SUP for you to resolve this issue :) If there's anything else you need help with, please feel free to email our support team. Regards Ella

“We bought 2 Bluefin SUPs 10`8. They have a weight difference: One weighs 9 kg, the other 12 kg. The 9 kg-board has thinner and more flexible material and fits much better into the backpack than the 12 kg one. We think, the actual Bluefin boards are the 12 kg ones. The service answered, it is just a slight difference in design and from another charge/other supplier. We think, that material is very relevant for the stability of a product. So we don’t know, if they both have the same quality. Can anyone tell us? IN GERMAN: Wir haben 2 SUPs 10`8 gekauft und festgestellt, dass das eine nur 9 kg, das andere 12 kg wiegt (das 12 kg ist wohl das auf Amazon beworbene Standardprodukt). Das leichtere ist aus einem wesentlich flexibleren Material gebaut und passt locker in den Rucksack, das andere um einiges schwerer. Das Serviceteam von Bluefin sagt, dass es eine leichte Änderung des Designs gegeben hätte und das leichtere Board von einem anderen Lieferanten käme. Ich bin der Meinung, dass das verwendete Material sehr großen Einfluss auf die Haltbarkeit des Produktes hat - womit Bluefin ja geworben hat. Deshalb meine Frage: Weiß jemand, welche Qualität das leichtere Board im Vergleich zu dem 12 kg-Board hat? Grundsätzlich sind wir (noch) sehr zufrieden. Die Boards liegen stabil im Wasser und der mitgelieferte Kajaksitz ist sehr praktisch!”

Helpful Report

Bluefin SUP is rated 4.7 based on 2,129 reviews