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Bluefin SUP Reviews

4.7 Rating 2,129 Reviews
93 %
of reviewers recommend Bluefin SUP
Company Reviews Product Reviews
894
 Metrics Info
4.7
Based on 2,129 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Bluefin SUP Reviews

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 25th March 2023
Anonymous
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
4
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Dave
Verified Reviewer
“First paddleboard.I was concerned with stability at first but have no concerns after getting it out on the water. Was super quick and easy to inflate. I do however wish the power cord was longer to reach places were I cant inflate right next to my vehicle. Solid, sturdy and reliable.”
Helpful Report
Hello Dave, Thank you so much for taking the time to share your positive experience with your new paddleboard! We're thrilled to hear that you found it super stable and easy to inflate. Thank you for choosing Bluefin and happy paddling! Best wishes, Bluefin Customer Care Team
Sebastiano
Verified Reviewer
“Today (7/4/2024 bought a couple of months ago) I had the opportunity to test the scout kayak for the first time (in Venice lagoon). I'm sorry but I'm not at all satisfied with the kayak, it seems more like a toy than a real kayak, the navigation is really difficult, and even with the skeg the paddling is highly irregular (moving left and right at every paddle). I had another inflatable kayak (sea eagle) and it didn't have that kind of behavior. Then the lining around the inflatable chambers is not in tension so from the hydrodynamic and aesthetic point of view it is a relevant defect of design. I tried to return it back to bluefin but their policy does not permit this. In the presentation of the product it is reported: ""Compact, maneuverable and comfortable. Conquer the lakes, rivers and coastal seas as you redefine your connection to the great outdoors. Get ready for an unforgettable journey every time you set sail with the Scout Kayak "; In my opinion the product is far from this and I don't suggest it if you want to do real kayaking.”
Helpful Report
Hello Sebastiano, Thank you for sharing your experience with us regarding your recent purchase of the Scout Kayak. We're truly sorry to hear that it did not meet your expectations. If you have any further questions, please do not hesitate to reach out. Best wishes, Bluefin Customer Care Team
Steve B
Verified Reviewer
“Been looking for a while to purchase and second paddle board for the misses. Had my eye on the bluefin make for a long time and always having a look when Monday they had a great offer on a 10.8 cruise last years or year before at a great price so thought let's go for it. Order process was easy and delivery was the same. Un boxed and blow it up in the sitting rooms. To be honest very impressed with how it looked and felt. Can't wait till we get some better weather to try it out. Very pleased so far.”
Helpful Report
Hello Steve, Thank you for your wonderful review! We're so happy to hear you found the perfect board with our Bluefin Cruise deal. It's fantastic that you found the ordering and delivery process easy. Thank you for choosing Bluefin! Best wishes, Bluefin Customer Care Team
Lori
Verified Buyer
“Wow, what a package! This sup is nicely crafted, we love it. We ordered a 10,4 Cruise as well, also a great board!”
Helpful Report
Hello Lori, Thank you for so much for the wonderful review! We are happy to hear that you are completely satisfied with your Cruise 10'4. Thank you for your choosing Bluefin and happy paddling! Best wishes, Bluefin Customer Care Team
Guy
Verified Buyer
“I love my new cruise lite. I had the original cruise 10 8 and was a little worried the lite wouldn’t be as stable on the water but I was pleasantly surprised how well it handled the sea.”
Helpful Report
Hello Guy, Thanks for sharing your review! We're so glad you love your new Cruise Lite! Happy paddling! Best wishes, Bluefin Customer Care Team
Cornelia
Unverified Reviewer
“Habe mein Sup Board am WE erhalten. Super Angebot, toller Preis und ein perfektes Board! Sehr gut verarbeitet und mit tollem Zubehör. Leicht auf zu pumpen. Jtz nur besseres Wetter, dann direkt ausprobieren... danke empfehle ich weiter! CO”
Helpful Report
Hallo Cornelia, Vielen Dank für Ihre wunderbare Bewertung. Wir wissen das wirklich zu schätzen! Wir freuen uns, dass Sie vom tollen Angebot, dem Preis, der hochwertigen Konstruktion, dem mitgelieferten Zubehör und dem einfachen Aufpumpen beeindruckt sind. Wir sind bestrebt, außergewöhnlich preiswerte und benutzerfreundliche Produkte anzubieten, daher ist Ihr Feedback wirklich lohnend. Vielen Dank, dass Sie sich für Bluefin entschieden haben! Beste Wünsche, Bluefin-Kundenbetreuungsteam
Heike
Unverified Reviewer
“Super Angebot, tolle Qualität, gute Fahreigenschaften (stabil, breit genug aber trotzdem guter Geradeauslauf). Ich habe es am 29.02. ausprobiert und kann es nur empfehlen. Die Lieferung war unglaublich schnell.”
Helpful Report
Hallo Heike, Vielen Dank, dass Sie sich die Zeit genommen haben, eine so positive Bewertung abzugeben. Es ist großartig zu hören, dass Sie das tolle Angebot, die hochwertige Konstruktion, die stabilen Fahreigenschaften und die unglaublich schnelle Lieferung schätzen. Wir sind bestrebt, ein außergewöhnliches Preis-Leistungs-Verhältnis und ein nahtloses Kauferlebnis zu bieten, sodass Ihr Feedback wirklich lohnend ist. Vielen Dank, dass Sie sich für Bluefin entschieden haben! Beste Wünsche, Bluefin-Kundenbetreuungsteam
Fin Radke
Unverified Reviewer
“The repair kit was sadly missing but they send me a replacement right away. Super fast delivery and extraordinary customer service! Highly recommended!”
Helpful Report
Hello Fin, Thank you so much for your wonderful review. We really appreciate it. We are glad to hear that you are satisfied with our delivery and support. Providing excellent service is our top priority, and we're glad we could promptly address the issue. Thank you for choosing Bluefin. Best wishes, Bluefin Customer Care Team
Anonymous
Verified Reviewer
“Ich habe das Board Lite 10“ für mein Frau zu Weihnachten gekauft und hat sich riesig gefreut.wir haben schon 2 Board‘s und wir sind total begeistert von der Verarbeitung und Qualität,das es nur ein neues Board von Bluefine werden musste.”
Helpful Report
Hallo, Wir freuen uns zu hören, dass Ihrer Frau das Board Lite 10" gefallen hat und dass es Ihrer Familie Weihnachtsstimmung beschert hat. Es ist immer herzerwärmend, von treuen Kunden wie Ihnen zu hören, die die Qualität und Verarbeitung unserer Boards schätzen. Ihr anhaltendes Vertrauen in Bluefin bedeutet uns sehr viel und wir freuen uns, Ihnen dabei helfen zu können, freudige Paddelerlebnisse zu schaffen. Nochmals vielen Dank, dass Sie sich für Bluefin entschieden haben und viel Spaß beim Paddeln! Beste Wünsche, Bluefin-Kundenbetreuungsteam
Volker
Verified Reviewer
“Habe mein neues SUP Board erhalten und war begeistert.Die Verarbeitung und das Design sowie das Zubehör sind einfach unbeschreiblich.Kann es nur wärmstens und mit voller Überzeugung empfehlen.Es ist jeden Penny wert.👍👍👍👍”
Helpful Report
Hallo Volker, Vielen Dank für Ihre positive Bewertung. Wir freuen uns sehr zu hören, dass Sie von Ihrem neuen SUP-Board absolut begeistert sind. Wir freuen uns sehr über Ihre freundlichen Worte zur Verarbeitung, zum Design und zum Zubehör. Nochmals vielen Dank für Ihre Bewertung. Wir wünschen Ihnen noch viele schöne Paddleboard-Tage! Beste Wünsche, Bluefin-Kundenbetreuungsteam
Anton
Unverified Reviewer
“Our decision to purchase the Bluefin cruise board (15 feet) was initially met with uncertainty, but we were entirely satisfied in the end. During multiple phases of our lives, including pregnancy and the growth of our daughter into her second year, we found the board to be a constant source of joy and safety in our lake family cruises. The board's robustness proved its worth even after four years of use when we encountered some defects. The exceptional customer service was quick to replace our board, leaving us grateful. Thank you, Bluefin, for providing a product that enhanced our life experiences and offered a unique sense of freedom akin to sailing, but without the associated hassles of boat ownership and storage. This board is indeed an excellent addition to our family adventures. I highly recommend the Bluefin cruise 15 board for families. It has traveled with us to various lakes around Munich and Italy. Its spacious design can comfortably accommodate a sunset champagne dinner or serve as the perfect escape for family adventures. A truly versatile product that enhances your outdoor experience while strengthening family bonds.”
Helpful Report
Hello Anton, Thank you for your heartfelt and detailed review of our Bluefin Cruise 15 paddle board. We are incredibly touched to hear that our board has played such a significant role in your family's life, offering a constant source of joy and safety during your lake family cruises. We take pride in providing exceptional support to our customers, and we are delighted to hear that our team was able to quickly resolve the defects you encountered with your board. Thank you again for sharing your wonderful story and for choosing Bluefin! Best wishes, Bluefin Customer Care Team
Darren Butler
Unverified Reviewer
“We bought a pair of Cruise 10'8" boards and they are excellent. I spent a lot of time checking out different reviews on line from reputable SUP magazines and spoke to a few pros and it just kept coming back to Bluefin, both for quality and value for money, so it was an easy choice and we love them. We also have the electric pump which is excellent and I just bought two QR belts in the sale, for a bargain price, but haven't used those yet. The customer service and speed of delivery was within a few days and we have had two summers using these great boards, and have loved every minute. Thank you Bluefin :o)”
Helpful Report
Hello Darren, Thank you so much for taking the time to share your fantastic experience with SUP. We are glad to hear that you are absolutely loving your pair of Cruise 10'8". We strive to provide our customers with the best possible service, and it's rewarding to hear that we succeeded in your case. Thank you for choosing Bluefin! Best wishes, Bluefin Customer Care Team
Angela
Verified Reviewer
“Being a first time paddle boarder we looked into the best one for us and we are so happy to have purchased our Cruise (husbands is orange I bought the white and blue) absolutely love them and they’re so sturdy. We even get comments saying it’s a good board.”
Helpful Report
Hello Angela, We're so glad to hear that you and your husband are loving your new boards. It's always great to hear from first-time paddleboarders who have a positive experience with our products. We hope you continue to enjoy your new Cruise paddleboards for many years to come! Best wishes, Bluefin Customer Care Team
Anonymous
Unverified Reviewer
“Kauf hat alles schnell und perfekt geklappt. Es ist ein super Bord. Es ist im Wasser wendig und leicht zu steuern. Es ist zügig und auch leicht zum tragen. Ich bin voll zu Frieden mit dem Service und dem SUP .”
Helpful Report
Hallo, Vielen Dank für Ihre tolle Bewertung! Wir freuen uns sehr, dass Sie mit Ihrem Kauf ein so positives Erlebnis hatten und rundum zufrieden mit Ihrem SUP-Board sind. Wir sind immer für Sie da, wenn Sie Fragen haben oder etwas benötigen. Beste Wünsche, Bluefin-Kundenbetreuungsteam
Diane Stanley
Verified Reviewer
“I had to exchange a board because the wrong size board was in the box, however we didn’t realise until a few months later. Bluefin Sup were brilliant and went out of their way to help sort this. I would thoroughly recommend this company. Excellent board, brilliant service, and communication was excellent throughout.”
Helpful Report
Hello Diane, Thank you for your 5-star review! We're so glad to hear that you were happy with your experience with Bluefin SUP. We're always committed to providing our customers with the best possible service, and we're glad that we were able to resolve the issue quickly and efficiently. We appreciate you taking the time to leave us a review, and we hope that you continue to enjoy your Bluefin SUP. Best wishes, Bluefin Customer Care Team
Patty
Verified Reviewer
“If I could give ZERO stars on this Blue Finn board, and their costumer service, I would, but unfortunately one star is the minimum I can give, and it do not express accuratelly how frustrated and angry I´m with the Blue Finn paddle board I bought and their Costumer Service. I was very exited for the Cruise 10'8 that I got, Unfortunately in the first use I noticed 3 spots on where the board was leaking air (mini-many bubbles) from the side chick. Deflated, you can observe in it some folds around this area showing the upper most layer of the side delaminating from the deeper layers. It looks like the whole side is delaminating and likely to leak more very soon all around the board, and perhaps even having a blast/total failure. After contacting Costumer service several times, and talking with 3 diferent representatives I had to every time re explain my issue, sent prof of purchase and a bunch of other information. After 14 days the resolution was that I had to sent the board from the original place from where I bought it (Colorado) in order to consider the replacement and to sent a non-cost return label. I explained to customer service that I don´t live in Colorado and they asked me to paid out of pocket the return from Alaska with a cost of $150. Which it is unfair that I have to pay the return cost for a product that I received defective. I sent all this videos to Blue Fin in my contacts with costumer service: https://youtube.com/shorts/XIvUHmgiNc8 https://youtu.be/8NHPFFc-BBk https://youtube.com/shorts/x0TzZxTqmZw https://youtube.com/shorts/h4gXP8OR-ag It´s pretty obvious on the videos that it is a manufacturing problem, and even so, Blue Finn is unwilling to help and solve the problem that they created sending to me a defective product. Now, I´m in Mexico with a Paddle Board that´s delaminating and I cannot trust to do any more committed paddle, because I´m afraid that the whole product may collapse and compromise my safety. It´s so frustrating to have a Board that I cannot actually use properly as a paddle board and have no help from the manufacturer. Blue Finn is pushing me to throw their board (and the money I spent) in the trash and to have to buy another Board (from a different manufacturer obviously). I bought this board because I read some good reviews about that, and that´s what´s compelling me to write this through review and to have no one else been scammed like I was. I´ll make sure also to spread this word on social media, to have more people aware. Blue Finn is unwilling to help me, and I´m extremelly frustrated and do not recommend anyone else to buy their products and do not be exposed to the same poor customer service treatment.”
Helpful Report
Hello Patty, We are so sorry to hear about your experience with your SUP. We understand your frustration and we want to assure you that we are committed to helping you out. We value your feedback and take every customer concern seriously. Our goal is to constantly offer the highest level of customer service and product quality. If there's anything else you'd like to discuss, please feel free to let us know via email. Best wishes, Bluefin Customer Care Team
Anonymous
Verified Reviewer
“I've paid for a new carbon fibre paddle on Thursday. It's now Mon morning and I've nothing since. 2 days after your order for delivery come on not heard anything at all what going on”
Helpful Report
Hello there, We are sorry to hear that you did not receive your shipping confirmation. We've already sent the tracking information to your email. Please let us know if you require further assistance and we will be happy to assist you. Best wishes, Bluefin Customer Care Team
Gary Bennett
Unverified Reviewer
“Fantastic board and customer service is faultless.”
Helpful Report
Hello Gay Thank you for your wonderful feedback. We're delighted to hear that you're enjoying your board and that our customer service team was able to assist you effectively with the minor fault. Your satisfaction is our priority, and we're here to ensure that you have a great experience with our products. Happy Paddling! Best wishes, Bluefin Customer Care Team
Christian
Verified Reviewer
“Leider nach großer Vorfreude nun sehr sehr enttäuscht worden. Nachdem wir tolle Erlebnisse auf dem SUP hatten sind mitten im Urlaub die D Ringe abgefallen. Der wirklich freundliche Kundenservice hat eine Reparatur angeboten. Nun habe ich ein neues Board erhalten, welches scheinbar nie geprüft wurde und definitiv nicht neu ist. Beim auspacken des neuen SUP habe ich ein großes Loch festgestellt. Leider trotz hohem Preis und großer Freude nun wirklich sehr genervt. Erst hatte ich ein SUP ohne D Ringe (das wäre noch gut) jetzt ein SUP mit Loch.”
Helpful Report
Hallo Christian, Es tut mir leid, dass Sie eine so negative Erfahrung mit unserem SUP-Board gemacht haben. Ich möchte Ihnen versichern, dass wir uns dafür einsetzen, unseren Kunden qualitativ hochwertige Produkte und exzellenten Kundenservice zu bieten. Wir nehmen dieses Thema sehr ernst. Einer unserer Kundendienstmitarbeiter wird auf Ihre E-Mail antworten und wir werden unser Bestes tun, um Ihnen bei Ihrem Anliegen zu helfen. Grüße, Bluefin Customer Care Team
Anonymous
Verified Reviewer
“Fantastic board, love my Cruise Lite 11'4, the smaller carrier really makes the difference when hiking towards my local launch point! No better SUP out there!”
Helpful Report
Hello, We're thrilled to hear that you're enjoying your Cruise Lite 11'4 and that it's making your local SUP adventures even better! Thank you for choosing Bluefin, and if you ever need assistance or have more feedback to share, please feel free to reach out. Happy paddling! Best wishes, Bluefin Customer Care Team
Bluefin SUP is rated 4.7 based on 2,129 reviews
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