Is there an option for 0 stars? I ordered a cruise carbon 12’ for €899. Since i’m from the Netherlands i paid for it via iDeal. Ordering and paying went smoothly, but after i noticed didn’t get a confirmation email for my order. So i contacted bluefin. The guy said they could’t find my order and asked me to mail him proof of my payment. So I mailed him a screenshot of my bank transaction. Still no confirmation email, but instead now he asks me to send him a copy of my confirmation mail of the order… UNBELIEVABLE… don’t know if they’ll provide a solution or even want to solve this at all. All I’m getting from them is: whatever, too bad and f you. It shouldn’t be hard or too much hassle to find the payment in their bank transactions, would it? But instead they keep telling me payment wasn’t successful. I got solid proof, right here. Was even planning on ordering a second one, if I liked the sup, because it’s on sale at the moment. But will definitely steer clear from this company, now this has happened. Don’t know if they’re even planning on shipping my order eventually or just wanna take my money and deliver nothing. So far it feels a lot like playing a game of roulette or just putting a big sum of money through the shredder… and it seems like i’m not the only one, to whom this has happened, when you take a look the other reviews. Might not happen very often, but if this happens to you, you definitely regret ordering from these people. At his point I don’t even want my order anymore, just want my money back. What also bothers me is that they are pretending to be a decent company, but no apologies, no nothing so far. They just don’t care about customers… AT ALL