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Bluefin SUP Reviews

4.7 Rating 2,129 Reviews
93 %
of reviewers recommend Bluefin SUP
Company Reviews Product Reviews
896
 Metrics Info
4.7
Based on 2,129 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Bluefin SUP Reviews

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Visit Website

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Bluefin SUP 5 star review on 25th March 2023
Anonymous
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
4
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Sebastiano
Verified Reviewer
“Today (7/4/2024 bought a couple of months ago) I had the opportunity to test the scout kayak for the first time (in Venice lagoon). I'm sorry but I'm not at all satisfied with the kayak, it seems more like a toy than a real kayak, the navigation is really difficult, and even with the skeg the paddling is highly irregular (moving left and right at every paddle). I had another inflatable kayak (sea eagle) and it didn't have that kind of behavior. Then the lining around the inflatable chambers is not in tension so from the hydrodynamic and aesthetic point of view it is a relevant defect of design. I tried to return it back to bluefin but their policy does not permit this. In the presentation of the product it is reported: ""Compact, maneuverable and comfortable. Conquer the lakes, rivers and coastal seas as you redefine your connection to the great outdoors. Get ready for an unforgettable journey every time you set sail with the Scout Kayak "; In my opinion the product is far from this and I don't suggest it if you want to do real kayaking.”
Helpful Report
Hello Sebastiano, Thank you for sharing your experience with us regarding your recent purchase of the Scout Kayak. We're truly sorry to hear that it did not meet your expectations. If you have any further questions, please do not hesitate to reach out. Best wishes, Bluefin Customer Care Team
Patty
Verified Reviewer
“If I could give ZERO stars on this Blue Finn board, and their costumer service, I would, but unfortunately one star is the minimum I can give, and it do not express accuratelly how frustrated and angry I´m with the Blue Finn paddle board I bought and their Costumer Service. I was very exited for the Cruise 10'8 that I got, Unfortunately in the first use I noticed 3 spots on where the board was leaking air (mini-many bubbles) from the side chick. Deflated, you can observe in it some folds around this area showing the upper most layer of the side delaminating from the deeper layers. It looks like the whole side is delaminating and likely to leak more very soon all around the board, and perhaps even having a blast/total failure. After contacting Costumer service several times, and talking with 3 diferent representatives I had to every time re explain my issue, sent prof of purchase and a bunch of other information. After 14 days the resolution was that I had to sent the board from the original place from where I bought it (Colorado) in order to consider the replacement and to sent a non-cost return label. I explained to customer service that I don´t live in Colorado and they asked me to paid out of pocket the return from Alaska with a cost of $150. Which it is unfair that I have to pay the return cost for a product that I received defective. I sent all this videos to Blue Fin in my contacts with costumer service: https://youtube.com/shorts/XIvUHmgiNc8 https://youtu.be/8NHPFFc-BBk https://youtube.com/shorts/x0TzZxTqmZw https://youtube.com/shorts/h4gXP8OR-ag It´s pretty obvious on the videos that it is a manufacturing problem, and even so, Blue Finn is unwilling to help and solve the problem that they created sending to me a defective product. Now, I´m in Mexico with a Paddle Board that´s delaminating and I cannot trust to do any more committed paddle, because I´m afraid that the whole product may collapse and compromise my safety. It´s so frustrating to have a Board that I cannot actually use properly as a paddle board and have no help from the manufacturer. Blue Finn is pushing me to throw their board (and the money I spent) in the trash and to have to buy another Board (from a different manufacturer obviously). I bought this board because I read some good reviews about that, and that´s what´s compelling me to write this through review and to have no one else been scammed like I was. I´ll make sure also to spread this word on social media, to have more people aware. Blue Finn is unwilling to help me, and I´m extremelly frustrated and do not recommend anyone else to buy their products and do not be exposed to the same poor customer service treatment.”
Helpful Report
Hello Patty, We are so sorry to hear about your experience with your SUP. We understand your frustration and we want to assure you that we are committed to helping you out. We value your feedback and take every customer concern seriously. Our goal is to constantly offer the highest level of customer service and product quality. If there's anything else you'd like to discuss, please feel free to let us know via email. Best wishes, Bluefin Customer Care Team
Anonymous
Verified Reviewer
“I've paid for a new carbon fibre paddle on Thursday. It's now Mon morning and I've nothing since. 2 days after your order for delivery come on not heard anything at all what going on”
Helpful Report
Hello there, We are sorry to hear that you did not receive your shipping confirmation. We've already sent the tracking information to your email. Please let us know if you require further assistance and we will be happy to assist you. Best wishes, Bluefin Customer Care Team
Christian
Verified Reviewer
“Leider nach großer Vorfreude nun sehr sehr enttäuscht worden. Nachdem wir tolle Erlebnisse auf dem SUP hatten sind mitten im Urlaub die D Ringe abgefallen. Der wirklich freundliche Kundenservice hat eine Reparatur angeboten. Nun habe ich ein neues Board erhalten, welches scheinbar nie geprüft wurde und definitiv nicht neu ist. Beim auspacken des neuen SUP habe ich ein großes Loch festgestellt. Leider trotz hohem Preis und großer Freude nun wirklich sehr genervt. Erst hatte ich ein SUP ohne D Ringe (das wäre noch gut) jetzt ein SUP mit Loch.”
Helpful Report
Hallo Christian, Es tut mir leid, dass Sie eine so negative Erfahrung mit unserem SUP-Board gemacht haben. Ich möchte Ihnen versichern, dass wir uns dafür einsetzen, unseren Kunden qualitativ hochwertige Produkte und exzellenten Kundenservice zu bieten. Wir nehmen dieses Thema sehr ernst. Einer unserer Kundendienstmitarbeiter wird auf Ihre E-Mail antworten und wir werden unser Bestes tun, um Ihnen bei Ihrem Anliegen zu helfen. Grüße, Bluefin Customer Care Team
Anonymous
Unverified Reviewer
“I just want to speak to an actual person. Seat ordered over 2wks ago, e mail to say they'd struggled to deliver - no reason as I was in, and nothing from the courier so I suspect that they just didn't have the item in stock. Finally answered by messenger today (ignored my last e mail), with nothing constructive except to say they'd sent me an e mail - no acknowledgement of my one in response or and satisfactory answer. Unfortunately if I don't hear by the end of the day I'll be claiming a refund through my bank, which isn't great as goes against them.”
Helpful Report
Hello, We apologize for the inconvenience you've experienced and for any delay in our response. We understand your frustration and would like to resolve this matter as quickly as possible. Please send us an email at help@bluefintrading.co.uk and we are more than happy to assist you. Best wishes, Bluefin Customer Care Team
Karina
Verified Reviewer
“We have been trying to call you in the number below and it goes straight into: we are busy and etc....and hangs up. No waiting to speak with someone, no possibility to leave a message, nothing. We have been trying the whole day. We have also written emails to you and we have no response whatsoever. Please respond, we need an urgent replacement of the paddle that snapped and you sent a wrong part. We can't use the SUP without the Paddle.”
Helpful Report
Hello Karina, I apologize for the difficulties you faced when calling our number and the lack of response to your emails. This is not the level of service we strive to provide to our valued customers. One of our representatives already replied back to your email since Friday, Please check your inbox or spam folder. Rest assured, I'm here to assist you with the urgent replacement of the paddle. To ensure a swift resolution, I'll personally look into your order and arrange for the correct paddle to be sent to you right away. Best wishes, Bluefin Customer Care Team
Anonymous
Verified Reviewer
“Flimsy paddle, it broke on the second use and we even didn't paddle much and the sea was quite like a lake. No telephone number to call, just communication with email and it took them 10 days to send a replacement and they sent it wrong. heyyy... I don't think is a family-run business and the quality of the product is really flimsy. Talked to my Paddler professional friends and they said they never heard of such a thing. Customer service is really bad. We are very disappointed because I thought it was a good company. I won't be buying anything with them anymore.”
Helpful Report
Hello there, Thank you for your review. I am sorry to hear you had a frustrating experience but we really appreciate you bringing this issue to our attention. We do listen to our customers and we are always committed to deliver not only good quality products to customers but a memorable customer experience as well. You can contact us on +44 1422 557773 and our lines are open 8.30am until 5pm Monday through Friday. Again, thank you for the taking the time to review our business. Best Wishes, Bluefin Customer Care Team
Kevin
Verified Reviewer
“So let me just preface by saying this is not a review of the board, this is a review of their customer service. I ordered a 10-8 bluefin board 3 weeks before I needed it for my trip with delivery being 5-7 business days. Delivery didn't arrive so I contacted customer service in which they sent me a tracking number. No problem, I looked it up to find out the board was damaged and being returned to bluefin and that bluefin had already been notified about the issue. No fault to them other than they never notified me of the problem. Ok, stuff happens, absolutely not their fault, so I call to talk to customer service and explain I am running out of time to take this on my trip and can they ship a new one immediately because I still have time. So my real issue begins when they told me it would take the normal shipping time, (they can't expedite shipping even at my cost) and it would be a three day handling time before it can be shipped. Ok no problem, kind of a bummer I can't get it shipped faster, but understandable. So my only request was if the handling time could be cut down to less time than 3 full days since obviously this was an unusual circumstance. They told me that was impossible and couldn't be done. In my opinion I am asking the bare minimum from them as in a phone call to ship one out as fast as they could. Amazon can deliver me the same exact board in three days, but they cant even put it in the mail by then and this is the main company headquarters, completely unacceptable in my opinion. I specifically chose this board over two others because of the 5 year warranty and customer service, but if they have no customer service now, do you think they will help me in 5 years if I have an issue? Major red flag in my opinion. LONG STORY SHORT I WOULD NOT BUY THIS BOARD BASED ON THE WARRANTY OR CUSTOMER SERVICE REVIEWS.”
Helpful Report
Hello Kevin, Thank you for your feedback. We regret that we were unable to expedite the shipping of a new board for your trip. We strive to accommodate our customers' needs as best as we can, and we apologize if we fell short in this instance. We understand your frustration and we appreciate your understanding of the handling time required. Regarding the warranty and future customer service, we assure you that we stand by our products and the warranties we offer. We are committed to addressing any issues or concerns our customers may have, even beyond the initial purchase. We appreciate your honesty and value your feedback. If you have any further questions or if there's anything we can do to rectify the situation, please do not hesitate to reach out. We are here to assist you and ensure your satisfaction. Best wishes, Bluefin Customer Care Team
Kent
Verified Reviewer
“This is the second board after the first board I have returned that has delaminations. Obviously you have quality control issues with your manufacturing. I tried to include pictures of the latest delaminations but the review won’t go through. We like the board design and accessories and how the board feels when blown up, but it won’t do much good if the bonding techniques you use are poor.”
Helpful Report
Hello Kent, Thank you for your feedback. I'm really sorry to hear that your replacement SUP package is not up to our usual standard. We'd be more than happy to look into this for you as a matter of urgency if you could please reach out to us at help@bluefintrading.co.uk Kind regards Jake Bluefin Support
Simon
Verified Reviewer
“Wrong SUP was delivered. Additional camera never arrived. Customer Service ignores mails.”
Helpful Report
Hello Simon, Thank you for your feedback. I am sorry to hear of any issues you may have faced up to now, we do aim to respond to all emails within 24 hours, if you could please drop us an email at help@bluefintrading.co.uk and we would be happy to look in to this for you. We are also available to contact via telephone or live chat on our website. Thank you in advance. Best wishes Bluefin Customer Care Team
Anonymous
Unverified Reviewer
“Da das bestellte Board beschädigt war, haben wir es zurückgesandt. Der Erhalt wurde uns auch von Jack und Joe per mail bestätigt. Leider haben wir bis heute unser Geld nicht zurückerhalten, obwohl die Retoure bereits vor Weihnachten 2022 erfolgte. Wir sind unglaublich enttäuscht und werden jetzt einen Anwalt beauftragen müssen.”
Helpful Report
Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, uns diese Bewertung zu hinterlassen. Es tut mir leid, von den Problemen zu hören, mit denen Sie Ihrer Meinung nach konfrontiert waren, und würde diese gerne für Sie weiter untersuchen. Ich habe Sie per E-Mail kontaktiert, wenn Sie bitte darauf antworten könnten, würde ich Ihnen gerne behilflich sein. Mit freundlichen Grüße Bluefin-Kundenbetreuungsteam
Liam
Unverified Reviewer
“I have received 2 seriously marked 15ft tandem boards from Bluefin. The first one I returned as others had complained and then got a great board. I waited over a week to get my replacement which I have inflated today to try and it is even worse than the first board so tonight I asked for a full refund. 60 days is their policy so they will only offer a replacement that I will have to take as this one is awful, however I feel that this is totally unfair as it was a Christmas present and they took up at least 10days of my 60day returns process with their return and replacement. If you get a faulty board return it for a refund and re-buy it as you will have another 60days. Please see pictures and be aware that these premium boards are not free from damage. I am really sad about this as I have been saving my money for two years to get this board as I really wanted it and didn’t want a cheap board.”
Helpful Report
Hello Liam, Thank you for your feedback. We are sorry to hear of the issues you feel you have been facing, we do advise our standard returns policy can take up to 14 days to process. I can see a member of our Support team is currently liaising with you regarding this and we remain hopeful that this will result is a satisfactory outcome for yourself. Best wishes, Bluefin Customer Care Team
Anonymous
Verified Reviewer
“The one star is for the fact that the delivery was fast. Unfortunately, the air pump arrived defective. On e-mails is not answered, except that you should give a rating. Convenient, you just wait until the two-week return policy rum are, then the problem solves itself. Would I find an address, I would have sent everything back long ago. On the postage bill it is not to be read. Simply a bad service.”
Helpful Report
Hello Melanie, Thank you for your feedback. I'm sorry to hear of the issues you feel you have faced and would be more than happy to look into these for you as a matter of urgency. Kind regards, Bluefin Customer Care Team
Anonymous
Verified Reviewer
“Unwanted item, not opened. Tried to return and 5 weeks later still no further on. Poor customer service. Even though product maybe fine reading previous reviews I would avoid just because poor aftersales.”
Helpful Report
Hi, Thank you for your feedback. We're sorry to hear about any apparent issues you may have faced and would be more than happy to look into this for you and have resolved as quickly as possible. We are contactable via email, live chat or by phone on 01422 557773. If you can contact our Customer Support team directly, they will be able to assist you further. Best wishes, Bluefin Customer Care Team
G Vallance
Verified Reviewer
“Ordered a board. Board was twisted, with fin boxes incorrectly located. I sent it back for a refund, and ordered a replacement. It arrived, with fin boxes incorrectly located. I sent it back for a refund. Bluefin are sitting on the boards (unless they've resold them) and I'm till waiting for a refund.”
Helpful Report
Hi, Thank you taking the time to post your feedback, it's regrettable when our customers are not fully satisfied although I believe we have contacted you directly now. Best Wishes, Bluefin Customer Care Team.
M. Klame
Verified Reviewer
“I want to leave 0 stars Blut Not possiple. I got my SUP 2 days ago (12“) and I was realy shocked about this poor quality of this product. I thought that I bought the best SUP and Not a 100€ cheep China product. Bad glueing and damages.”
Helpful Report
Daisy Barnetson
Verified Reviewer
“Just to flag to other customers, I ordered 2 leashes and the website said they would be delivered 2 days later. In time for my next SUP expedition! When I didn't hear anything from Bluefin I got in touch via their chat function to discover anticipated deliver is actually 7 days. I feel the website is therefore misleading, and hopefully Bluefin will correct this ASAP.”
Helpful Report
Hello Daisy, Thank you for your feedback. The date we show on our website is an expected delivery date based on the product in question, we are meeting this with majority of orders so I am sorry to hear if this was not the case with your order. We aim to dispatch all orders within 3 working days from them being placed and you will receive an email confirming this, with details of how to track your order. The 7 days advised is the maximum possible delivery time as per the couriers standard delivery process, it is very unlikely you will be waiting this long to receive your order. Best wishes Bluefin Customer Care Team
Jonathan Wamser
Verified Reviewer
“When the SUP arrived it appeared used and had a lot of defects. It had many scuffs and scratches all over the brand new board. The pump directions were melting off and coming onto my hand. The psi indicator was not detecting proper air pressure and believe me, I read the directions that you have to get to 7 PSI before it works, however, I pumped the board up so big the nozzle came off and the air was coming out of the pump and entry valve with no indicator of PSI, so I probably overfilled the board when it says not to. Finally, the strap to the kayak attachment broke off when I was installing it via the directions. Upon all this, they didn't even send me the wrong paddleboard. I bought the 12-foot board and they sent me this used 10.8-foot one. Talking to support about this issue has been at a snail's pace. There is limited time left to which I can use this board where I live and it doesn't seem like I will get the board I paid for and ordered any time soon.”
Helpful Report
Hello Jonathan, Thank you for your feedback. I am sorry to hear of any issues you may be facing. We are available to be contacted via email, phone and live chat 9am-5pm, 7 days a week. We aim to respond to all customer queries within 24 hours of them being submitted. I have had a look into this and I can see a return for replacement is being arranged for you. We look forward to having this resolved and hope you are satisfied with this outcome. Best wishes Bluefin Customer Care Team
John Hutchings
Verified Reviewer
“Do not buy Bluefin Boards. The board we received from Amazon started leaking after a few weeks and the pump stopped working. We contacted Bluefin to collect the board and replace it. Turns out they wont collect or return Boards to Mallorca (where the board was initially sent by Amazon.es). The return time for Amazon has expired. We can neither get the board replaced/fixed by Bluefin or a refund. Customer services are just so unhelpful its insulting. I am now stuck with a leaking poorly made SUP and broken pump that cost me over 500 Euros. Do not buy from Bluefin shoddy equipment and poor customer services.”
Helpful Report
Hello John, Thank you for your feedback. We are sorry to hear of any issues you may be facing. Amazon purchase stock of our products directly from us and sell them on as Amazon fulfilled orders. This means they hold the financial transaction for orders placed with them and not Bluefin. Unfortunately, they are able to ship on a much larger scale than ourselves. Details of where we are able to ship too are available on our website for customers to read prior to purchase. As per our communication with yourself, we are unable to refund Amazon orders as this must be done directly with them and we would be happy to replace your SUP but we would need an alternative address to do so. Best wishes Bluefin Customer Care Team
Sabine
Verified Reviewer
“I ordered the offer with Bluefin Electric SUP Air Pump ! What is delivered? The normal standard package! Checking the board: Little glue mistakes - small processing errors. Very disapointed!”
Helpful Report
Hallo Sabine, Danke für deine Rückmeldung. Es tut mir leid, von Problemen zu hören, mit denen Sie möglicherweise konfrontiert sind. Ich habe einige Informationen von Ihnen angefordert, damit ich dies für Sie überprüfen kann. Bitte versuchen Sie, darauf zu antworten, und ich würde gerne sehen, wie ich Ihnen hier helfen kann. Danke im Voraus Besten Wünsche Bluefin-Kundenbetreuungsteam
Bluefin SUP is rated 4.7 based on 2,129 reviews
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