What a terrible experience dealing with this company! Carbon cruise package received with lots of problems, exchanged and still have problems. Serious faults with the carry bag that is simply not fit for purpose - brand new and the wheels collapse making it impossible to roll. The company utterly unable to resolve. They told me to send the entire 27kg package back in order to exchange just the carry bag, but they cannot or refuse to confirm what bag they will send in its place - may or may not have wheels, may be a different size, different colour, quite possibly totally unsuitable. The warranty is effectively meaningless. Never in my life have I experienced such inept customer service, such poor design, such dismal warranty provision, and such an error-strewn website. Only the most badly run company would expect you to send a product back for exchange without any assurance of what you will actually receive back. Ask yourself seriously is this the type of company you want to buy from?