Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.73

4.7 Rating 2,132 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,132 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 25th March 2023

Anonymous

Bluefin SUP 5 star review on 17th August 2022

Sup Planet Earth

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“SUP und Kundenservice sind super, das Paddel ist dagegen absoluter Müll. Vorab, das SUP sowie das Zubehör (bis auf das Paddel) sind sehr gut. Die beiden Sterne Abzug betreffen das mitgelieferte Paddel. Nach zweimaligem Nutzen brach das Paddel unterhalb des Schaffts. Nach kurzem Chat mit dem Kundeservice bekam ich direkt ein neues Ersatzteil, welches dann allerdings nicht mit dem vorhandenen Paddel kompatibel war. Somit wieder mit dem Kundenservice gechattet und ein neues bekommen. Das Neue Paddel hat genau zwei Tage gehalten und ist dann oberhalb des Schaffts gebrochen. Die nächsten Tage soll ich nun erneut ein neues Paddel bekommen, mal sehen wie lange es diesmal hält. Sehr Schade...”

Helpful Report

Hallo Florian, Danke für Ihre Rückmeldung, Seien Sie versichert, wir nehmen Ihr Feedback ernst und untersuchen die Angelegenheit aktiv mit unseren Produkt- und Kundendienstteams. Wir möchten sicherstellen, dass wir Ihnen ein zuverlässiges und langlebiges Paddel bieten, das Ihren Erwartungen entspricht. Besten Wünsche, Bluefin-Kundenbetreuungsteam

“Board has been great but paddle has snapped after about 20 uses. As its over a year its not covered 😢”

Helpful Report

Hello, Thank you for taking the time to provide us with this feedback. I am sorry to hear that your paddle has snapped. Unfortunately, I am unable to locate your order with any information provided. If you could please email us on help@bluefintrading.co.uk referencing this review, I would be more than happy to look into this for you. Kind regards Bluefin Customer Care Team

“The board itself is good. Had so much trouble with the manual pump, eventually being sent an electric pump, which was frustrating. Have had problems with the paddle connections sticking, and looking at other Bluefin users leaving beaches or lakes, they have had the same problem. I bought a replacement from Decathlon and it does a much better job. Overall it’s OK. As good as the likes of Red Paddle Co, just a few niggles that don’t make it a better purchasing experience.”

Helpful Report

“I got my cruise 10.8 and happily went to paddle boarding the same day. Unfortunately, so called "smart lock" system didn't play well and central fin got lost somewhere in the water the very first day of using it. I contacted to support team to understand what is the coverage and replacement terms. After a week of waiting, I got the only reply that they can send me invoice to pay for a replacement $39.99 which is ridiculously expensive and frustrating to experience with new equipment. The board isn't the cheapest one and certain parts could be covered. Another my frustration is paddles themselves are loose as well. Every time I'm rowing handles are moving back and forth making paddling uncomfortable and hardly manageable (the locker system is unstable and non-reliable). Based on the experience I had and conversation and support I got, I would not recommend using this product to anyone.”

Helpful Report

Hello George, Thank you for your feedback. If you can please contact us directly at help@bluefintrading.co.uk so we can ascertain fully issues you may have had, I will be happy to look at a speedy resolution for you. Best wishes, Bluefin Customer Care Team

“Not had it on the water yet, still waiting on wetsuit arriving. I am a bit disappointed with the build quality on the board I bought. The grip pad has a gap down one of the seams, the white cruise writing on it is discoloured with yellow blotches it is also damaged in a couple of areas. There are a couple of little scrapes on the board itself where the blue colouring has scraped off and the writing on the back underside of the board has worn off. There was no repair kit with it either and the big buckle on the bag has scrapes on it like it is not new. I am beginning to think they sent me a used one not a new one.”

Helpful Report

Hello, Thank you for leaving us this feedback. I am sorry to hear of any issues you may be facing. I have reached out to you via email to try and resolve this for you. Please look to respond to this and I will look into some solutions for you. Thank you in advance. Best wishes Bluefin Customer Care Team

“Please be aware IF YOU ARE OFFERED A DISCOUNT WITH YOUR CRUISE BOARD IT WAIVE'S YOUR RIGHT TO THE FREE ELECTRIC PUMP ON THE SELECTED CRUISE MODEL, this is not clearly marked or brought to attention. The board is great, as is packaging, bag and others but delivery and this matter of 'free' pump is sad”

Helpful Report

Thank you for your feedback, We are pleased to hear you are enjoying your SUP. We're sorry however, to hear about your disappointment in regards to the electric pump. I've taken a look into your order and I can see that a monetary discount was applied at checkout. The special offer of the Cruise 10'8 with the free electric pump was not in conjunction with any other offers or discount codes. At checkout, there is a portion of text underneath the area where you enter a discount code stating: "Please note: You can apply only one coupon or free gift per order. Exclusive offers cannot be used in conjunction with any other offer." When entering a discount/coupon code, it then removed the free gift from your basket and applied a monetary discount. Our support team will reach out to you via email to attempt to resolve this issue with yourself. Best wishes Bluefin Customer Care Team

“Compré una SUP super ilusionado y me llegó con un mes de retraso por motivos de fabricación. La SUP cumple con las espectativas. Al continuar con mi pedido decidieron regalarme una bomba de aire eléctrica que no me llegó. Estoy reclamandola y nadie responde a mis correos. Mal servicio posventa 😔”

Helpful Report

Hola, lo siento mucho. Veo que Sophie, de nuestro equipo de asistencia, le proporcionó la bomba de reemplazo según lo solicitado :) Si hay algo más que podamos hacer para ayudar, no dude en comunicarse con nosotros. Saludos Ella

“How on earth do you get this into the bag I cannot get it in no matter how hard I try I have the extra wide sup. I contacted the company who said they would send instructions but haven't got them yet any ideas”

Helpful Report

Hi Jools Thank you for your feedback Really sorry to hear you have been having difficulties. Our customer support team reply to emails within 24 hours, the response may have fallen into you spam so perhaps check in there? If you are still having problems please feel free to drop a private message to our Facebook , Instagram or Twitter pages. We will get this issue resolved for you ASAP. Customer Satisfaction is our number one priority. Hope to hear from you soon Lucy Customer Service

“Product is exactly as described and quick delivery. I am however very disappointed with the communication. Online it states for free delivery Aus wide. Upon checkout it wanted to charged me $30. I sent two emails to the bluefin email address and never got a reply. As the order was for a birthday present and required I placed the order paying the delivery charge . It states on the website that when an email is sent they will endeavour to reply within 1 business day, the emails were sent 3 weeks ago Regards Kelvin”

Helpful Report

Dear Kevin Thank you for your feedback. I am very sorry to hear you are having issues. Sometimes our emails can fall into spam folders so it may be in there. If you are still having difficulties you can contact out Facebook or Instagram pages with a private message so we can get this resolved for you as soon as possible. Customer satisfaction is our number one priority. Hope to hear from you soon Lucy Customer Resolutions Manager

Bluefin SUP is rated 4.7 based on 2,132 reviews