Blossoming Gifts Reviews

Name: Blossoming Gifts
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 3,776 Reviews

91 %

of reviewers recommend Blossoming Gifts

4.6

Based on 3,776 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Blossoming Gifts Review The joy of receiving a Blossoming Gift!

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Email:

support@blossominggifts.com

Location:

Ecomnova Limited, Floor 3, 6-8 Bonhill Street
London
EC2A 4BX

Blossoming Gifts 5 star review on 15th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers were lovely but delivery was a nightmare, I take blame for entering the postcode wrong but the fact no one got in contact with me about it being wrong is ridiculous, next day delivery turned into a 3 day later delivery, never using them again”

Helpful Report

Posted 8 years ago

Dear Jake Thank you for your honest appraisal, we will endeavor to find a more robust "Post To" alternative to allow us to aid our customers in the future. Thanks Blossoming Gifts

Posted 8 years ago

“I ordered a large bunch of sunflowers with a matching vase and chocolates for my mum for her birthday before I went on holiday to say thank you for all her help and support over the year and I asked my mum for her feedback it was; The flowers came and were delivered to the neighbour, 4 of the sunflowers were already dead on arrival so had to be put in the bin, the flowers were not in the matching vase that I had ordered ( I had assumed they would be arranged in the vase) and the vase was actually useless to the deliver because they didn't fit in it. Overall disappointed because it spent a lot of money.”

Helpful Report

Posted 8 years ago

Dear Tracey, thank you for your feedback. We are really sorry to hear this. I have passed your details onto our customer services team who will be in touch shortly to deal with this matter. We can't apologise enough for the inconvenience caused. Kind regards, The Blossoming Gifts Team

Posted 8 years ago

“I ordered what looked online like a lovely bunch of flowers but I am very disappointed to say that they were delivered 3 days late (4 days after despatch), and as a result the petals were brown on arrival. Clearly I shouldn't have opted for standard delivery, but their website claims that on occasion the flowers might arrive 1 day late - not 3. I have contacted Blossoming Gifts and am awaiting their response. Hopefully their after sales customer service is better than their delivery service.”

Helpful Report

Posted 8 years ago

“I ordered from blossoming gifts for the first time and I can safely say the last. When you order a bunch of flowers online with a picture that looks lovely you would like to think what arrives is similar to that which is advertised. I was actually embarrassed when my fiancé opened the delivery box & held in her hands what can only be described as a bunch of flowers a drunk man might grab from someone else's garden on way home from pub. I expect the pitiful 'bouquet' to be a smash hit on social media though & should get lots of 'likes' ( sadly for your business word of mouth is a powerful tool when it comes to customer experience )”

Helpful Report

Posted 8 years ago

“The first time I used blossoming gifts, I was very impressed. Great price & efficient, so much so I placed a re-order 2 weeks later. As yet the flowers ordered for Thursday have not been delivered and I have had no response to my email to find out what's happened. There is no contact number to speak to someone directly. Very disappointed and upset as the flowers were sent to cheer up a distressed friend, that I can't comfort in person.”

Helpful Report

Posted 8 years ago

“The flowers were not as expected and was left feeling disapointed as the flowers were for a celebration and i had a special request this wasn't followed. Would prefer to spend the same amount from a local florist in future. I even called to check on how they would be arriving to ensure that i would be happy”

Helpful Report

Posted 8 years ago

Dear Craig, Thank you for taking the time to leave feedback. We are extremely sorry you felt disappointed with the Blossoming Gifts bouquet and service you received. We highly prioritise customer satisfaction and will pass all your details to our customer service team to contact you directly. We can assure you that rectifying these issues is important to us. We want to apologise for the inconvenience caused. Kind regards, Blossoming Gifts team

Posted 8 years ago

“Delivery did not arrive on the selected day (which I paid extra for) the flowers after 2 days were dying and looked absolutely awful. I've been given a full refund. I won't be using blossoming gifts again”

Helpful Report

Posted 8 years ago

To Samantha, Thank you for your valued feedback. We are extremely sorry about the delivery issues you experienced. At Blossoming Gifts, we highly value customer satisfaction. It is good to learn that you have been in contact with out customer service team and received the compensation you deserve. We apologise again for any inconvenience and distress caused by this matter and thank you again for being so patient. Kind regards, Blossoming Gifts team

Posted 8 years ago

“We received no chocolates with our order and the flowers were definitely not worth £30!!! I'm fuming as they were for my Grandma's birthday!”

Helpful Report

Posted 8 years ago

“Paid for next day delivery which did not arrive.”

Helpful Report

Posted 8 years ago

Hi Janet, We are sorry to hear of the delivery issues you have encountered with your order. We have arranged for our customer services team to contact you today to arrange for a satisfactory resolution. Kind regards, Blossoming gifts team

Posted 8 years ago

“We were very disappointed and highly embarrassed with the poor quality of the flowers that were delivered to my Aunty's funeral. They bore absolutely no resemblance to the photos on the website and they were by far the worst flowers at the funeral. We subsequently saw bouquets of flowers at the local Sainsbury's supermarket on sale for 8 pounds and they were of a better quality than the flowers we paid 35 pounds for! I suspect that somebody saw our email address was in New Zealand and thought that they could get away with this but , they have been caught out as we were at the funeral when the flowers were delivered. We took a photo of the flowers and if you send us your email address to bptripp@xtra.co.nz we will forward the photo to you to confirm our gross disappointment. Look forward to your comments. Regards, Barry Tripp”

Helpful Report

Posted 8 years ago

Dear Barry, We are very sorry to learn of your disappointment with your bouquet. Please be assured that our flowers are guaranteed freshness for 7 days and that this matter will be rectified immediately. We have forwarded your details on to our customer services team, who will be contacting you as soon as possible to resolve. Thank you for taking the time to review Blossoming Gifts. Regards, Blossoming Gifts Team

Posted 8 years ago

“I ordered the bouquet of the week as a surprise for my mum. Unfortunately she was not at home the day of delivery. The flowers were taken back to depot when they could have been left in the garden. She didn't pick them up for a few days as she wasn't expecting any parcels. When I spoke to blooming gifts they basically said it wasn't there problem and it's there t & cs. Be warned not a good Idea if you want to surprise someone.”

Helpful Report

Posted 8 years ago

Dear Natasha, Thank you for your valued feedback. We are so sorry to hear about your disappointment with our courier service. On our website we offer many special delivery instructions such as 'Leave in a Safe Place' 'Leave on doorstep' 'Leave with neighbour' and more. We advise that if you're unsure if your recipient is going to be home, that you select one of these options. Without these instructions the delivery courier will not leave the flower box on the doorstep. We apologise again for the issue and will ensure that our customer service team contact you directly to resolve this to your satisfaction. Many thanks for your patience. Kind regards, Blossoming Gifts team

Posted 8 years ago

“SCAM COMPANY!!!. I ordered flowers and a vase and chocolates from this company. The flowers arrived with the stems broken and the vase had holes in and leaked water everywhere. Both phone numbers on the website do not connect and they do not respond to messages through their site. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 8 years ago

Dear Sara, Thank you for your feedback. We are extremely sorry to learn about the issues you experienced with your bouquet and vase from Blossoming Gifts. We take pride in using the freshest stems and guarantee a 7 day freshness. All your details are being passed on to our customer service team who will be sure to contact you and resolve this matter. We apologise again for the inconvenience and distress caused by this matter. Kind regards, Blossoming Gifts team

Posted 8 years ago

“Wrote out a message card to be delivered with the flowers and it never arrived”

Helpful Report

Posted 8 years ago

Hi Jason, Thank you for your valued feedback. We are so sorry to learn that your gift message never arrived with your recipient. We shall pass your details on to our customer service team, they will contact you to ensure that this issue is dealt with accordingly. Again, we apologise sincerely for the inconvenience and distressed caused by this matter. Kind regards, Blossoming Gifts team

Posted 8 years ago

“I paid extra for the flowers to come on my friend's exact date of birth. She didn't receive it for like four, five days and I was only informed that there was a delay at all the day before they actually did arrive at her place. I got no consolation either. I don't see the point of paying an additional fee - which is, to top things off, steep compared to even other flower shops - if it's going to be so late! I've ordered flowers at other places which charged lower for exact date delivery and delivered it early only by about one day. To be honest I feel rather cheated by this awful service.”

Helpful Report

Posted 8 years ago

Dear Nicole, Firstly, thank you for your valued feedback. We are so sorry to learn about the disappointing delivery service you experienced. As an up and coming brand we highly value customer satisfaction. Therefore, we are going to pass your details on to our customer service team, they will contact you directly to resolve this issue accordingly. Again, we apologise for the inconvenience and distress that this matter may have caused and want to thank you for your patience. Kind regards, Blossoming Gifts team

Posted 8 years ago

Blossoming Gifts is rated 4.6 based on 3,776 reviews