Blinds 2go Reviews

Name: Blinds 2go
Address: 1 Woodborough Road, Nottingham, Nottinghamshire
Rating: 4.75

4.8 Rating 16,463 Reviews

94 %

of reviewers recommend Blinds 2go

Company Reviews

Metrics

4.8

Based on 16,463 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Blinds 2go 5 star review on 12th April 2023

317

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered many blinds from Blinds 2go but this time I was charged normal delivery but when checked out I was charged a further charge putting delivery at just under £20 for a box of slats! I won’t be ordering again, don’t mind paying delivery charges but double is disgusting when we are still part of UK.”

Helpful Report

Posted 6 years ago

“Very very disappointed with blinds 2go. I received my order of 6 floor to ceiling perfect fit venetian blinds worth £448 on 02 July but to my greatest shock and disappointment, parts were missing in all 6 blinds. The small screws normally attached to the frames which are used to fasten the blinds to the vertical frames were missing. 2 packets were also missing the clips (6 x 2 blinds) which are used attaching the frame to the window, 2 small handles used in opening and closing the blinds as well as the white caps (4 x 2 blinds) which are used in covering the corner joints. It appears no quality control checks were undertaken by Blinds 2go before the goods were despatched. This is very frustrating and disappointing and shoddy from a company which prides itself on quality. I have sent multiple emails with images of the missing parts but still no response till date. I am expecting another delivery in a fortnight and blinds 2go should ensure quality control checks are done on all products before despatch.”

Helpful Report

Posted 6 years ago

“Very very disappointed with blinds 2go. I received my order of 6 floor to ceiling perfect fit venetian blinds worth £448 on 02 July 2020 but to my greatest shock and disappointment, parts were missing in all 6 blinds. The small screws which are used to fasten the blinds to the vertical frames were missing. A thorough inspection of all the packages also revealed that other parts were missing as well. two boxes were delivered without clips (6 x 2 blinds) which are used attaching the frame to the window, handles used in opening and closing the blinds (02) as well as the white caps (4 x 2 blinds) which are used in covering the corner joints. It appears no quality control checks were undertaken by Blinds 2go before the goods were despatched. This is very frustrating and disappointing and shoddy from a company which prides itself on quality. I have sent multiple emails but still no response till date. It would be much appreciated if they could respond and send the missing items as i am now stuck with a product that cannot be used. I have sent images of missing parts via email to blind 2go support team.I am expecting another delivery in a fortnight and blinds 2go should ensure quality control checks are done on all products before despatch COVID-19 notwithstanding.”

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Posted 6 years ago

“Blind seemed good but part missing so doesn't open and close. Sent email asking to resolve and was told to fix myself even though part is missing. Have sent further emails but had no response.”

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Posted 6 years ago

“Pretty Terrible Experience, Lack of notices on Production or delivery and 6/7 weeks is a bit much, Courier damaged the package”

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Posted 6 years ago

“The product is good but has arrived damaged. We have contacted customer services and are awaiting feedback. We have taken photos of the damaged blinds. Other than that great service If someone could conctact me as soon as possible it would be very much appropriated”

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Posted 6 years ago

“The blind I ordered took over 3 weeks to be sent to the factory for manufacture. Nearly a month after ordering the blind arrived and although the frame and blind fitted perfectly the brackets provided were not the correct size. Blinds2go are not answering customer phone calls and insisting upon an e-mail and then contacting customers shortly. At the time of writing, I have yet to receive a response. Very Poor.”

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Posted 6 years ago

“Blinds didn’t arrive, no contact from blinds to go even after sending multiple emails.”

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Posted 6 years ago

“Roller blinds have arrived, both of them are too small, through no fault of mine. I gave them the exact measurements of the window. Totally refused a refund, would not give me a phone number to call. I sent photos to confirm window sizes I gave were correct. They emailed me back and told me to ring the customer service to order replacement ones and they would give me a discount. Why would I give them more money when I would be ordering blinds in exactly the same size. I would have given no stars but there is no option. They don’t even make the blinds both of mine come from different companies. I am going to get in touch with trading standards tomorrow, their reply to this was basically good luck. Don’t bother buying from these lot.”

Helpful Report

Posted 6 years ago

“I have ordered 3 sets of shutters from blinds 2 go, all of which were horrendously damaged in literally hundreds of ways. The worst one having an entire corner smashed off. I’ve never seen such appalling quality in my life. They were all missing numerous parts in the fixings kit, and all delayed for weeks without being given a reason. I will not be using ever again. I would add photos but for some reason I'm unable to.”

Helpful Report

Posted 6 years ago

“I placed an order of blinds for my coffee shop which I refurbished during its closure through the Covid-19 pandemic. I waited a week later than scheduled for my order and when it came one of the blinds had a large snag in the fabric and another was sent with the wrong size brackets. This in itself wasn't an issue as things happen. However, I have sent several emails, tried to call and tried to make contact on live chat and have had no response for weeks. I still have a blind I can't put up and one that is damaged and I have now re-opened my shop so it looks ridiculous. So all in all extremely poor customer care and communication.”

Helpful Report

Posted 6 years ago

“I am not rating you. You have sent the wrong length of blind and failed to respond to my e-mails on two occasions. Very poor quality and non existent customer care. Don't bother with this company.”

Helpful Report

Posted 6 years ago

“TRADING STANDARDS +DISMISSIVE CUSTOMER SERVICE!! I ordered wooden blinds expecting the ends of the blinds to be stained the same as the rest - as per the images they show on the website. Nowhere in their FINER DETAIL section do they tell you that the ends of the blinds will not be stained. So I email politely. Here is response one: Good morning, Thank you for your email. The blind ends aren't painted as standard, this needs to be added to the order as a product adjustment by a member of our team and there is an extra cost per blind. If there is anything further i can advise on, please let me know. I then query back as to where, in the ordering process, it flags up that the ends of the blinds are not painted and that I can add this request at extra cost. This is their response back: Good Morning Thank you for your email I am sorry you are not happy with your blinds. It does not state that the ends of the blinds will not be painted and nor does it advise they will be painted either. The image in the basket is just a graphic of the blind and a representation of the finished blind. I do apologise for any confusion in this, but these have arrived correct as ordered sorry. Same company, same customer service team, but two very different ideas about the same issue. One person tells me it's an extra cost option whilst the other team member is a smarty pants who tells its neither one thing nor the other but then shoots himself in the foot when he tells me the graphic IS a representation of the finished blind!!! At the moment their response can be summed up as 'lump it'. That is the extent of their customer service on the back of mis-representation of a product on their website”

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Posted 6 years ago

“Took a while, not taken it out the box yet as in the middle of covid19. Can't stand to keep giving a review. But anyway the 2go website said it was being quality checked for around two weeks. When fitted no end stop for my type of blind so very unsightly, customer services told me to order some on eBay.. unbelievable”

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Posted 6 years ago

“Very slow to respond with problems We spent a lot of money in one order made the payment then seconds after get a discount comes though on are next order?”

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Posted 6 years ago

“Despatch over a week ago and still not arrived. This was an order I placed in April which I was happy to wait for but on the 24th June I'm still waiting.”

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Posted 6 years ago

“Nothing wrong with blind but wint go in fixings, disappointed and the instructions are rubbish”

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Posted 6 years ago

“Order is 3 weeks late to date. Had no communication from the company whatsoever wouldn't order again because of the service.. Haven't even seen the product yet.”

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Posted 6 years ago

“Not worth the money, expensive custom fit blinds look cheap and flimsy. Will definitely not be buying anymore!”

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Posted 6 years ago

“How can I leave a review not received anything for you even though I places an order on the 27th May 2020”

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Posted 6 years ago

Blinds 2go is rated 4.8 based on 16,463 reviews