Blinds 2go Reviews

Name: Blinds 2go
Address: 1 Woodborough Road, Nottingham, Nottinghamshire
Rating: 4.75

4.8 Rating 16,463 Reviews

94 %

of reviewers recommend Blinds 2go

Company Reviews

Metrics

4.8

Based on 16,463 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Blinds 2go 5 star review on 12th April 2023

317

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered four weeks ago and I'm still waiting. Blinds2go are obviously having issues. They should at least have the curtesy of warning potential customers of holdups.”

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Posted 3 years ago

“Original order about 12 weeks ago keep putting order off giving me a new date last one was for 19th April weeks gone no blinds you have had my money order number B38493914WB”

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Posted 3 years ago

“Really disappointed. I’ve ordered multiple blinds from this company in the past, and was so so happy with them. The quality, and measurements were spot on, and super easy to put up. However, now we are redecorating we have ordered 2 blackout roller blinds. Which both came with so much fabric removed from the measurements I supplied (over an inch off either side!), they are not fit for purpose as blackout blinds, because they let so much light in! Complained to the company and the response was basically that they are the right size and there’s nothing wrong with them. I’m sorry, but if I order blackout blinds, I want no light coming in, that’s the whole meaning of blackout?! This is false advertising.”

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Posted 3 years ago

“It take ages between order and arrival. Even when they stated that is ready 27.03.21 I check progress week after and 08.04.21 and still not being send. Overall time from being ready and arrival 16 days .overall time from order date to arrive 5 weeks. Stay AWAY.”

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Posted 3 years ago

“To put it bluntly, this company should really be called "Blinds2gowrong". I ordered 2 thermal blackout blinds from them in August of 2020. Less than two and a half years later they are unusable. The cords have frayed so much that the blinds cannot move up and down. Compare this to blinds from another company that were fitted 17 years ago and still work perfectly. They are used in exactly the same way. They go up in the morning and errrrm....down in the evening. (In other words, the actual purpose for blinds) The only difference is that those are not 'thermal blackout' material. Contacting the company gave me options of: Re cord them myself (they provided the cord). Send them back at my expense - for postage both ways. Buy new ones with a 25% discount. We initially chose to re cord them ourselves but realised it was less straight forward than we thought. Contacting the company back for advice, their advice was "It's too complicated". So why were we offered that option in the first place? There is an old saying "Don't throw good money after bad", so I will not be wasting any more money on this rubbish - and then repeating the whole process again in a couple of years time. My advice to potential buyers is look elsewhere unless you want to buy a substandard product from a company with substandard after sales service. Beware!”

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Posted 1 year ago

“Please do not be fooled by this company. They have 4*+ reviews as they cherry pick their reviews. I purchased 2 VEXLUX replacement blinds from them on the premise that they fit and they are easy to install. That was a lie! The company has put it down to user error but 3 people have tried to fit the side panels that come the the product and still no avail. The company refuse to acknowledge it is anything but user error but if you have been through the installation guide and the troubleshooting guide several times with different people, then we have to start to look at the product itself. Is it really made for this window, the quality is questionable and suggesting that it’s a replacement when clearly it doesn’t fit is daylight robbery. Now i am out £118 with blinds that are half hung or not at all.”

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Posted 1 year ago

“Hi ordered made to measure wooden blind have come down wrong size staff so unhelpful got told a week ago that rest of order was cancelled as I ask .to ring again as had no money back and now it's not cancelled and nothing I can do about wrong measured blind I have even though it's there fault do not use this company”

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Posted 2 years ago

“AVOID!! AVOID!!! AVOID!!!! They are making blinds wrong, so you have to re-order with a discount. YOU WILL NEVER get your money back. No way to reach the manager. 48hrs policy. MADE IN CHINA BLINDS are very poor quality! Mechanism is very bad. WORSE EXPERIENCE EVER!”

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Posted 3 years ago

“This was my second order with blinds 2go. With my first order I had no issues, the blinds worked perfectly. My second order arrived and I noticed that there was a chip in the front panel, once I had finished putting the blinds up. I tried them out only to find that the tilt functionality for the slats was not working. After contacting their support they asked for another picture of the blinds to show more of the blind where the defective area was. After supplying this information to them they stopped replying to my emails. I sent a further two emails after this point and have received no communication from blinds 2go regarding this matter for three weeks. I've even tried their live chat on their website where I was also ignored. I will not be using them again and will make sure none of my friend or family use them in the future.”

Helpful Report

Posted 3 years ago

“Emailed three times with no response, blinds still not arrived, and now past the advertised 21 working days on order, not impressed.”

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Posted 3 years ago

“I have just been made aware that these blinds are not made in the UK. My anticipated dispatch date was 7th April ..... and i am still waiting apparently they have not yet arrived in the UK however nowhere on the site does it tell customers that they are made abroad. I would not have ordered then if they had told me this. They do not provide any delivery dates if they are late so you as the customer has to chase them. You cannot cancel the order so you could be waiting months and you cannot do anything about this. Communication is none existent which they need to improve this and be honest with cusomers need to make customers aware they are not made in the UK.”

Helpful Report

Posted 3 years ago

“I'm not sure how the "Average Delivery Time Within 5 Days" is calculated. Ordered 04/04/2021.... Estimated dispatch (not delivery) 11/05/2021. Queried with customer services and they really didn't care. Blamed the "current climate". How long are poor companies going to keep using this as an excuse?”

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Posted 3 years ago

“I placed an order for a single blind on the 20th February 2021 and still haven’t received it (09/04/2021) - I have emailed, tweeted and used messenger but still no reply when I was assured it would arrived by 31st March. Would never order from this company again.”

Helpful Report

Posted 3 years ago

“The worst customer service iv have ever… The worst customer service iv have ever found. Ordered £59 single blind for a door. What turned up was completely different that the picture sample shown on their web site. Pattern was 4 times smaller than shown on web site. Phone several times and they will not refund but can only give me 25% off next order. Which I defo will not order from them again. Pictures below. They say their picture on web site are a digital image and not a true representation of the blind ! Which says it all. DO NOT BUY FROM THEM you will be wasting a lot of money”

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Posted 3 years ago

“Customer service terrible .tried to amend order 3 days later considering it was Easter weekend I ordered then asked to pay another 50 percent on top .would never purchase from them again”

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Posted 3 years ago

“Blinds arrived with parts missing. Emailed customer service but never got a response. Will be seeking refund through my bank.”

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Posted 3 years ago

“Ordered blinds I made a mistake and pressed exact fit so the blinds were too long I paid extra for new ones been sent head rails not blinds and they won’t do anything unless I pay again absolute joke”

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Posted 3 years ago

“having an issue with the company at the moment..........very curious as to the outcome”

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Posted 4 years ago

“Ordered blinds - they arrived in a different size to what was ordered and 2 blinds were faulty. Called in 2 weeks ago to be told to send photos which we did and was promised a call back. No call received. Called in on 2 March spoke to Rekurta who processed a refund of £109.94 (after I held on for 20 minutes whille a manager approved it) and advised w would receive the refund in 3-5 working days. 5 working days later, no refund. Called and spoke to Tyra who said refund hadn't been processed correctly and it needed to go through a manager to process the credit etc. Asked to speak to a manager who then was too busy to talk to me. Tyra advised she had now processed it again and that the refund will be in our account in 5-7 more working days!. She was very patronizing and rude. Who knows if the refund will ever be received by us but my advice is NOT TO BUY FROM THIS COMPANY. Appears they do anything not to refund or honour their commitments. Oh and bye the way, the calls that are apparently recorded - now according to Tyra they are not so no recourse to anything told to you along the way. RUN ... RUN AND RUN...... go to the bigger companies. Buy with peace of mind that you can return faulty goods and receive your money back!”

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Posted 5 years ago

“Great product. Easy to follow instructions on how to measure for perfect fit blinds. The blinds fit perfectly and are excellent quality. Would highly recommend.”

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Posted 1 year ago

Blinds 2go is rated 4.8 based on 16,463 reviews