Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,900 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Good exp date efficient a little slow dispatching and rather dented box”

Helpful Report

“Really easy website and price is better than any other website. My 12 year old dog has improved significantly since I started using the tablets”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 3rd April 2025

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“Good price. Nice to have free delivery. Dispatch was slow and not sent till I contacted them to get a delivery date which was 3 working days from order. And delivery was ment to be 3 days”

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“Thank you for my order. I found the ordering process very easy and quick to go through. The information and follow up on the delivery was helpful. The price of the product was very good and delivery was before the expected date. So all in all I was very happy throughout and would definitely use again.”

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“Very easy to navigate for an older person”

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“Went on direct4pet website as my regular one is letting me down on lot of items I get from them, I was so pleased I found these people as they had what I wanted and I didn’t have to pay postage. So a very happy customer thank you”

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“Direct4Pet.co.uk have been great and our delivery always arrives on time. The site is also very user friendly. A special thanks from Gizmo.”

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“First time ordering Lubrithal from here and now will always come back to reorder it. I was kept well informed the whole process. Highly recommend!”

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“Easy to order good prices and delivery very quick thanks x”

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“Brilliant service,very prompt delivery, absolutely no problems,will order again thank you.”

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“easy peasy lemon squeezy”

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“Easy website to use, set out neatly so it’s easy to find what you’re looking for, fast checkout and great communication regarding your items. It’s my number 1 choice of website for my pets needs”

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“Very easy, no complicated. Recommended Direct4Pet”

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“Very easy to use and I had email within couple of hours telling me it’s on its way, let’s see!”

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“Easy to navigate the site and quick dispatch.”

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“Very, very easy.”

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“I would like to review the product but can't because it hasn't been delivered.I have an email from Evri with spelling mistakes requesting an extra £1.45 to re deliver so I thought it was spam. I have been in all morning have a dog that barks at the slightest movement and a camera.No one has been to my door. There is no note through the door. I am really annoyed and will not use this company again.”

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“Excellent communication between this website and the delivery courier. Very fast delivery and medication was well in date. The cardboard box was battered but everything was intact inside, complete with syringe. Would definitely use for medication for my cat in the future as North West based company.”

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“Haven’t even received my order, paid next day delivery 2 weeks ago and it still says on its way to evri???”

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“Price is very good and products shipped quickly. I rescue cats so cost is everything”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,900 reviews