Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,901 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,901 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“So easy to order , reasonably priced and fast delivery”

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“Yes thankfully it was very easy to use. I had to change my bank card as the number had changed.”

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“Easy to order and competitive price and really quick delivery.”

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“No problem at all. As long as the prescription Is available it was easy. I have used your site regularly over the last year or so for my old cat and always been happy. Hence returning to you.”

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“Straightforward transaction, speedy delivery, can only recommend!”

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“Card envelope not appropriate for sending liquids in plastic tubes via Royal Mail. Package was crushed in transit.”

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“Website clear and easy to use. Good communication regarding delivery from both company and courier. However the courier didn’t have the full address on the label, just the road name so had to call me to find this out.”

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“Easy to order and quick to arrive - and a relly good price!”

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“Still haven't received my order so I can't leave any positive review”

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“Great price, super easy ordering - fast delivery - perfect! Thank you, will re order again.”

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“I have used direct4pet several times and always been very happy with the service. They are extremely competitive in pricing and deliver very quickly. The website is easy to use.”

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“Order was easy delivery was slow and one of the items was mouldy”

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“Easy ordering. Good price. Fast delivery. Very satisfied customer.”

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“Excellent communication, wonderful items, great price.”

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“Great service & variety of products that save me ££££'s !!! 😊”

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“Very easy to order . But have still not received item”

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“We received our medicin on time, and we are using it, It seems to be working great. Thank you.”

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“very east to order . biggest problem i usually fing is scouring any site to find the postage. this on was easy”

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“Very easy website. Great service reliable and excellent range. Competitive prices”

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“Using the website was easy”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,901 reviews