Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,901 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,901 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Genuine product of 🐈‍⬛Cats Advantage Flea Treatment. This order arrived super fast. This is my second order from Direct 4Pet. Previous enquiry was responded to promptly. Research made shows they are authentic sellers of this product made by the company 'Elanco.' There are many fake sellers on other online selling platforms. & also, THE BEST PRICE I FOUND!!!😻”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 26th January 2026

Helpful Report

“I ordered a watering can but when it arrived I could see it was faulty. The customer service were quick to reply and a new one was sent out straight away. Good customer service.”

Helpful Report

“Easy to order. Fast delivery”

Helpful Report

“Very easy indeed and delivery on promised date”

Helpful Report

“Their website is very easy to use. I've had many orders with Diresct 4 pets and always been very pleased with the products and service, would highly recommend.”

Helpful Report

“Excellent products fast delivery and great prices will order again”

Helpful Report

“Website was very easy to navigate & quick delivery!”

Helpful Report

“The website is very easy to use, I would recommend the website and the products.”

Helpful Report

“Rubbish. Only contact after order was an email saying I was getting a refund! Guess they were out of stock but no communication”

Helpful Report

“Very easy to use & set up a recurring order . Also very good at keeping you up to date with orders ,as on occassion mine has been out of stock . Highly reccomend”

Helpful Report

“Good products fast service and good communication will use again thanks Dave”

Helpful Report

“Fast delivery, good product at an affordable price. Order process was easy. I’ll be ordering again.”

Helpful Report

“This is the second time I have ordered from Black Cat and I have found it is easy to navigate the site and place an order, which arrived quite quickly”

Helpful Report

“Quick delivery, good price and easy to manage subscription.”

Helpful Report

“It was quick and easy to order and it arrived quickly”

Helpful Report

“Easy to order. Prompt delivery. Can recommend.”

Helpful Report

“Very easy to use everything was very clear”

Helpful Report

“Fast delivery, item exactly as described”

Helpful Report

“I have a reoccurring order for pet food. Communication is good prior to delivery. Food is always packed well, so arrives ready to use.”

Helpful Report

“Since finding Direct 4 pet a few months ago I have had a few orders, great fast service and slightly cheaper than other suppliers which is a win win Super quick delivery too”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,901 reviews