Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,605 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,605 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 24th April 2025

214

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order with very competitive prices, item came very quickly, very pleased will buy from again.”

Helpful Report

“Instantly easy and straightforward”

Helpful Report

“Veery easy to navigate around the site and order goods. Delivery was very fast. I’ve used this company before and will continue to do so.”

Helpful Report

“The web site was very easy to use. They are very efficient and goods arrive as promised and without damage. I highly recommend them.”

Helpful Report

“Very easy to use the website and competitive prices”

Helpful Report

“As always excellent service and kept informed of the delivery.”

Helpful Report

“the webpage was very very easy to use ,had a good layout and I was pleased to have no p and p charge”

Helpful Report

“Very easy to place àn order.. item got lost somewhere Happy to say a replacement arrived today.”

Helpful Report

“Ordered 25 th April! Still awaiting delivery😡 (10th May)”

Helpful Report

“So simple! Best price I could find for required product, website easy to navigate & subscriber options available, so I don't have to worry about ordering each time I need to replenish supplies. Communication also excellent, so I knew exactly when to expect delivery - refreshingly hassle free!”

Helpful Report

“Easy to use website and best price around at time of researching. Quick despatch of item.”

Helpful Report

“product was as described , arrived on time and very reasonable. will use again.”

Helpful Report

“I paid £3.95 for next day Amazon delivery....it arrived after 4 days”

Helpful Report

“Easy to use website, free delivery and good prices compared to other websites, even got a discount code. Fast delivery and arrived in good condition. I would order from them again based on this experience although I had no issues so not sure how they are to deal with if you have a problem but so far so good.”

Helpful Report

“Very easy site to navigate, product was competetively priced and arrived promptly in good condition”

Helpful Report

“So easy to use. Couldn't fault it”

Helpful Report

“It was very easy to find what I needed, I had a query about the product, so I sent an email and quickly received a reply, placing my order also easy to do”

Helpful Report

“It was hard for me to use tech stuff and I don't have a computer but when I phoned, the lady was incredible. She steered me through everything and had the patience of a Saint. She deserves a raise.”

Helpful Report

“Fair price, fast delivery thanks”

Helpful Report

“Ordered a 5kg shepherdess powder milk paid and had confirmation of product got the email to say my item had been shipped to later in receive an email saying was out of stock 4 days later !!!”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,605 reviews