Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,747 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 12th September 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Definitely not recommended. Company does not reply to email ( now 4 days), photo and description of goods do not match number delivered. I shall stick with reputable companies in future A con.”

Helpful Report

“Direct4Pet.ci.uk/Black Cat Medicines? Stay away from this company, they are 1) Incompentent 2) Not fit for business 3) Asked for a review before the item was even shipped? 5 days later their courier (EVRI) informs me the goods are damaged in transit and I would need to get in touch with them? Seriously? Dream on! I've asked for an immediate refund and told them they are a cowboy outfit. And that is the truth. Never again.”

Helpful Report

“Supposed to be 1 day delivery, now on day 2 and cannot even track. Would not use again”

Helpful Report

“what i ordered did not turn up they wont give me my money back tried to fob me off by saying i have to get in touch with tesco. wont be using tesco market place again”

Helpful Report

“I urgently needed liver support for my poorly cat as he won't take another product the vet suggested. I ordered on Thursday and paid a premium for Amazon next day delivery. On Saturday night it had still not been dispatched. Now it's 11:15pm Monday and I still have not received my order despite the tracking saying it was arriving today. Dreadful service for a company supplying something as important as pet medication. Why offer fast delivery options if you can't fulfil? Definitely won't be using again.”

Helpful Report

“Sorry to say,but my box of Peckish Extra goodness fat balls arrived as crumbs. I did emil the company but to date have not received a reply.”

Helpful Report

“Ordering was simple and done deliberately from you rather than use Amazon. I was, therefore, extremely disappointed to find that my parcel was coming via Amazon. I was also disappointed that the email confirming the delivery date displayed an option to reschedule the delivery but wouldn't allow this to be selected. As a result, the parcel was delivered at an inconvenient time and simply left in the front garden, in full view of everyone passing. I will not be ordering from you again.”

Helpful Report

“Ordered a 5kg shepherdess powder milk paid and had confirmation of product got the email to say my item had been shipped to later in receive an email saying was out of stock 4 days later !!!”

Helpful Report

“I would like to review the product but can't because it hasn't been delivered.I have an email from Evri with spelling mistakes requesting an extra £1.45 to re deliver so I thought it was spam. I have been in all morning have a dog that barks at the slightest movement and a camera.No one has been to my door. There is no note through the door. I am really annoyed and will not use this company again.”

Helpful Report

“Haven’t even received my order, paid next day delivery 2 weeks ago and it still says on its way to evri???”

Helpful Report

“i can't give a review on something that hasn't arrived i am not happy with the service i paid for express delivery and i'm still waitng !!!”

Helpful Report

“I highly recommend Mrs. Bruce Nora for fund recovery. She was a great help—contact her at bruce-nora-254--(@)-gmail-.-com.”

Helpful Report

“Easy enough to order but very disapointing product. Arrived with broken clips, very hard to assemble and not fit for purpose. I have emailed a request for a refund, its such a great idea but it does not work! I found it really hard to work out how to attached the lid to the bin, it is not covered in the instructions, on re-examining I am wondering if it should have been already assembled but had become detatched somehow in the handling and hense the broken clips.”

Helpful Report

“An absolute nightmare. I had a long running subscription on prescription kibble & treats. When the Dec shipment was due my credit card had expired and you needed my new details. The so called link that you sent out actually just links to "help" pages on Shop, which are spectacularily unhelpful. I then rang you and was sent the same, usless, link. I rang back and you opertator couldn't update the credit card details either. In the end, we had to set up a new order from scratch, but at the one-off price, then a refund of the difference aranged manually. Then set up a new subscription, but I needed your help to move the start on by 2 months. It should not be this hard to update a credit card, someone needs to fix this.”

Helpful Report

“Still waiting for package. Very difficult to use new delivery system. Package seems to be held in limbo despite me having to pay for item.”

Helpful Report

“Voucher code was applied and looked like it worked on payment page but was not reflected in price charged. No response from direct4pet despite an immediate email to ask to cancel the order (used Apple Pay and was unable to cancel) and then an email to say it was being despatched.”

Helpful Report

“Ordered leucillin spray and nozzle dosent work . £10 down the drain”

Helpful Report

“Ordered and paid for a tub of calming soft dog chews and received 31. No big deal but I probably Would think twice about buying from them again”

Helpful Report

“Very easy to purchase and use the website but unfortunately delivery isn’t on time, I paid for next day delivery which certainly isn’t the case! Website says order before 4pm you get next day but have to pay for it which I did… I ordered on Wednesday midday and today is Saturday and I still haven’t received my delivery, I have sent the company and email yesterday but have had no reply, so next day isn’t next day delivery with this company that you pay for!!!”

Helpful Report

“Really disappointed. The poultry tonic was leaking in transit. So I did not receive the full amount.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,747 reviews