Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,747 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 12th September 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was nice and easy to join this site hope they keep the prices down”

Helpful Report

“I have not yet received my purchase, nor did I expect to because it has only been a day or so since I placed my order. The website was easy to use. I will say however, that there was a message that offered 5% off purchases when one signed up with email details. There has been no such reduction or follow-up after having provided my email address.”

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“Hasn’t arrived after 5 days and more expensive than other outlets.”

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“Found what I wanted, ordered and confirmed within minutes. No unnecessary promotion "of other things you might like" so all good. Apparently the order is on its way. Happy bunny ( lurcher actually)”

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“Ordered through Tesco market place so easy to place an order initially there was a slight problem on delivery but They sorted it immediately I would still use again”

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“Easy to use website. Competitive prices. Quick confirmation and delivery. Would use again.”

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“My first order. Very easy to navigate and to find what I wanted. I shall certainly use Direct4Pet again.”

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“Easy to use website, free delivery and good prices compared to other websites, even got a discount code. Fast delivery and arrived in good condition. I would order from them again based on this experience although I had no issues so not sure how they are to deal with if you have a problem but so far so good.”

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“I purchased lawn feed and weed via Tesco marketplace which was easy. Package was damaged and repaired by the courier, however when I opened it, seed spilled all over the floor as the box was damaged and was irreparable. However, I have given 4 stars as the lady at Black Cat was very helpful and is sending me a new box. These things happen and it is how the company responds that matters. Very happy with the customer service I received.”

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“The ordering process was straightforward though the item came in three colours. I would have liked the option to choose which colour I preferred. Now await with trepidation to see what I get!”

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“Good price. Nice to have free delivery. Dispatch was slow and not sent till I contacted them to get a delivery date which was 3 working days from order. And delivery was ment to be 3 days”

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“easy peasy lemon squeezy”

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“Using the website was easy”

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“Product exactly what I needed but delivery did take a little longer than advertised”

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“Very good website, great fast delivery service. Would use again and would recommend.”

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“Very easy and intuitive. No problems at all. Nobody gets 100%.”

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“Really easy to order. Added bonus was free postage so would definitely recommend and will use again”

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“Delivery useless”

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“ME @ BOB MY 4 YEARS YOUNG ENGLISH BULL TERRIER WOULD EXPECT NOTHING BUT THE BEST FROM A LANCASHIRE BASED COMPANY WE ORDERED WITH EASE ON A SITE THAT DOES WHAT IT SAY ON'T TIN NOW WE KNOW ABOUT YOUR OUTFIT WE'LL PROBABLY BE BACK IN'T FUTURE ALL'T BEST FOR NOW & KEEP UP THE GOOD WORK MARK & BOB LBBT Lancashire's Best Bull Terrier.”

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“It's a repeat order so I didn't do anything”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,747 reviews