Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.87

4.9 Rating 10,374 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,374 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order”

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“Easy to order and the special food my dog now needs arrived in 2 days. Unfortunately one of the trays was damaged and the food went mouldy. Luckily it was the only one damaged. Perhaps extra protection packaging would be an idea. I have now agreed a subscription and look foreword to receiving the next delivery.”

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“Easy to order, fast delivery”

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“A great service. Only one blip when my subscription wasn't available for a time which meant I had to go elsewhere but on the whole I'm pleased with the service.”

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“Item arrived on time, although seal was broken”

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“This review is more about how products from Black Cat Medicines are advertised by Tesco Marketplace rather than being directly about Black Cat Medicines. I ordered Oralade for our poorly dog via Tesco Marketplace on a Saturday. The product was good value and offered both standard delivery and premium (next day) delivery at no extra cost. I needed the product quite urgently so opted for premium delivery expecting it to arrive the next day, Sunday. It didn't arrive on Sunday and when it hadn't arrived on Monday morning, I managed to find a telephone number for Direct4Pet, a partner of Tesco Marketplace (Black Cat Medicines (the same company) are not listed as a partner) and spoke to a charming lady called Alex. She explained that Black Cat Medicines do not offer a premium delivery service via Tesco Marketplace. She reviewed the delivery tracking (Amazon) and indicated the package was in transit and was likely to be delivered within 3 to 4 working days. By way of apology, she confirmed she would post out and additional bottle of Oralade via premium delivery. In the eevnt, teh original delivery arrived on Wednesday and the additional delivery on Thursday. Alex at Blackcat Medicines kept me updated by email throughout.”

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“Ease to use the wedsite , always kept up to date with your order ,and good prices”

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“I am old school and try not to use the website to order much prefer to actually speak to to a real person and I also think the majority of your customers would say the same”

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“The web site was easy to use, the prices were good and delivery was excellent. No issues, thanks”

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“Easy to order. Arrived promptly. Reasonable price.”

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“Quick delivery will use site again as product excellent”

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“Delivery quick only problem is I didn't receive the pack of 3 balls which was suppose to be part of bundle.”

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“easy and fast”

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“Very easy to order from the website,,! Item itself was absolute rubbish”

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“website very easy to purchase. Unfortunately Amazon delivery was delayed for some unknown reason. So a couple of days late.”

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“Speedy delivery Done the job 👍”

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“Good , product work slowly but it shows improvement thank you”

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“All went smoothly”

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“I ordered a watering can but when it arrived I could see it was faulty. The customer service were quick to reply and a new one was sent out straight away. Good customer service.”

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“Easy to purchase. Good prices and selection of products”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,374 reviews