Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,934 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 19th February 2026

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“website very easy to purchase. Unfortunately Amazon delivery was delayed for some unknown reason. So a couple of days late.”

Helpful Report

“Speedy delivery Done the job 👍”

Helpful Report

“Good , product work slowly but it shows improvement thank you”

Helpful Report

“All went smoothly”

Helpful Report

“I ordered a watering can but when it arrived I could see it was faulty. The customer service were quick to reply and a new one was sent out straight away. Good customer service.”

Helpful Report

“Easy to purchase. Good prices and selection of products”

Helpful Report

“It was very easy.”

Helpful Report

“Nice web site good price 👍”

Helpful Report

“Browsing the web when I saw this company advertising a FREE pack of Plus One cat treats when buying Porous One kidney sachets. That's a £12 saving plus free postage. I placed my order without any problems. I'm dropping a star because one of the customer care staff was a bit thick when answering a question.... otherwise recommended.... will return if I don't get my FREE goods.....”

Helpful Report

“It was easy to find what I was looking for and to enter my pet's details. Ordering was straightforward.”

Helpful Report

“Very efficient despatch and super swift delivery. Good website, slight difficulty deciding how many Dronspot pipettes were included per pack ie was I ordering 2 packs of 2 or just 2 pipettes.”

Helpful Report

“It was nice and easy to join this site hope they keep the prices down”

Helpful Report

“I have not yet received my purchase, nor did I expect to because it has only been a day or so since I placed my order. The website was easy to use. I will say however, that there was a message that offered 5% off purchases when one signed up with email details. There has been no such reduction or follow-up after having provided my email address.”

Helpful Report

“Hasn’t arrived after 5 days and more expensive than other outlets.”

Helpful Report

“Found what I wanted, ordered and confirmed within minutes. No unnecessary promotion "of other things you might like" so all good. Apparently the order is on its way. Happy bunny ( lurcher actually)”

Helpful Report

“Ordered through Tesco market place so easy to place an order initially there was a slight problem on delivery but They sorted it immediately I would still use again”

Helpful Report

“Easy to use website. Competitive prices. Quick confirmation and delivery. Would use again.”

Helpful Report

“My first order. Very easy to navigate and to find what I wanted. I shall certainly use Direct4Pet again.”

Helpful Report

“Easy to use website, free delivery and good prices compared to other websites, even got a discount code. Fast delivery and arrived in good condition. I would order from them again based on this experience although I had no issues so not sure how they are to deal with if you have a problem but so far so good.”

Helpful Report

“I purchased lawn feed and weed via Tesco marketplace which was easy. Package was damaged and repaired by the courier, however when I opened it, seed spilled all over the floor as the box was damaged and was irreparable. However, I have given 4 stars as the lady at Black Cat was very helpful and is sending me a new box. These things happen and it is how the company responds that matters. Very happy with the customer service I received.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,934 reviews