Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,900 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Web site was easy to order my cat food ,haven't received my cat food yet but it is on its way so can't say about delivery yet,but I'm sure it will be fine .”

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“Ordered on a Thursday before a bank holiday weekend starting Friday. Item arrived Saturday. Impressed”

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“Delivered the following day 😀”

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“Brilliant service. Very easy to order. Very quick service. Many thanks.”

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“VERY EASY TO FIND WHAT I NEEDED ,AND I FOUND IT AT A GREAT PRICE.”

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“The ordering process was straightforward though the item came in three colours. I would have liked the option to choose which colour I preferred. Now await with trepidation to see what I get!”

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“Easiest website I’ve ever used I think. The only issue I had, which was a minor one, was when the item was out of stock! I was able to reorder a few days later.”

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“Best price we could find & free delivery, great thanks”

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“Absolutely brilliant”

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“Very easy website to use. Quick & free delivery. Great products available”

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“Easy website to negotiate. Parcel arrived quickly and well packaged. Would defnitely use again.”

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“I’d love to write a review but you’ve sent the link before I’ve received the item. Not a promising start…..”

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“A very easy website to navigate. Only ordered the item yesterday so it hasn't yet arrived.”

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“Attended the store. Very good and friendly service”

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“Quick and easy to order items from the website. There was no messing around with being directed to different screens. Would use again”

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“Very pleased with the exact fork that I wanted at a competitive price, sent quickly and free delivery.”

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“Easy to order. Thought there was a problem with delivery as am used to immediate dispatch and notification. However the customer support agent was very friendly and helpful, as well as suggestions to email out of hours. Infact there was no problem at all, and item was delivered within a few days. Good pricing of product too.”

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“Very straightforward website to use. My order arrived in good time and was packaged well. Would be happy ordering from Direct4Pet/Black Cat Medicines again.”

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“Very easy indeed! I am 65 & no good at anything technical! You made it less stressful! Thanks!”

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“Very efficient and quick service”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,900 reviews