Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,365 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a trowel set Price was cheaper than garden center Item was delivered fast Very pleased to deal with you .”

Helpful Report

“Excellent experience ordering from Direct4Pet. Great value and extremely quick delivery. Thank you.”

Helpful Report

“Excellent service and price. Would definitely use again. 👍”

Helpful Report

“Good product. Good delivery. Packaging could definitely be better as my box was completely open and damaged. But good prices and happy with purchase. Would still use again.”

Helpful Report

“Ordering is easy and delivery is quick .”

Helpful Report

“Easy to order harness online. Purchase arrived quickly with no problems. Will order from this company again.”

Helpful Report

“Great selection of products with detail and correct information when buying so the buyer can make the best choices. Good value for money. Excellent delivery kept up to date on delivery. Would recommend to t all. 👌”

Helpful Report

“Easy to order quick to deliver”

Helpful Report

“This is an easy website to access. The products are great and at a good price. I ordered from Amazon but it came for Direct4pet, so I looked on their website and the same product was cheaper, so now I order it form Direct4pet. Service is good and items arrive well packaged.”

Helpful Report

“Set up a monthly subscription and have been using this company for quite a while. Great product at a great price. Very helpful if you need to contact them, great customer service.”

Helpful Report

“Poor service, poor product packaging and complete unwillingness to give a refund or for me to return the product. Disappointing and I have never faced this issue before with any company ever this level of resistance for a damaged product.”

Helpful Report

“easy to order and FREE delivery - we like Free!!!”

Helpful Report

“They were so big not for our boy & if we bashed them up in his food he knew straight away. Would be a good idea if you show the size”

Helpful Report

“Excellent service happy to use again”

Helpful Report

“Very easy to order online,fast shipping, slightly cheaper than other reatail places”

Helpful Report

“excellent- very easy to order, good price, and arrived very quick”

Helpful Report

“Great service would use again and”

Helpful Report

“Very pleased with your service, easy to order and come very quickly thank you”

Helpful Report

“Easy to order. Unfortunately it wasn't dispatched, but this was rectified within a few days with a new order being sent out.”

Helpful Report

“I haven't received the flea shampoo yet.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,365 reviews