Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,193 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,193 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 19th April 2024

L Page

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 9th April 2024

S HATHER

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 9th March 2024

R Carter

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd February 2024

H Turney-White

188

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good value and efficient processing of order. Our cat Elsa is a long haired Norwegian, so regular hairball medication is vital to her!”

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“Fast , simple”

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“Quick & easy ordering, uploaded my cats prescription and shipped immediately....great service and competitively priced too 👍”

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“Really easy website placing an order is very easy and next day delivery is a god sent. And if you ever needed to contact them about a quiry the customer service team get back to you the same day usually within a couple of hours would recommend to everyone who needs to order medical and other things for there pets 10 out of 10 for service speed and customer service order with confidence”

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“Super fast delivery”

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“Web site is excellent , easily navigable making choice of product and ordering simple and effective”

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“The item I wanted was out of stock, but I was able to sign up to get a email for when it would be back in stock. I got the email about a week later, and immediately ordered. Very helpful.”

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“I placed an order before the 4 pm deadline and paid extra for next day delivery only for it to be dispatched that same day it was supposed to be delivered , however after receiving a delivery confirmation that it had been handed to a neighbour as I was at work no card has been left. No email notification to tell me which house number even at this very moment i’m still none the wiser where my package is., I replied to an email who asked me to knock on the neighbours doors theres around 50 houses on each side of the road it’s a needle in a haystack job , £70 is a lot of money to lose and I desperately need this package for my cats illness i’m only writing this poor review with you because my email is being unanswered after a request for a refund or another package when I’m next available at home, next step will be a phone call and potentially trading standard's if necessary I’m now finding myself £70 down with no package and my cat is unable to have his special Veterinary food he desperately needs”

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“Late on dispatch, and didn’t send via Royal Mail 24 after I paid for it. Companies like this that make me buy stuff off Amazon. Useless.”

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“I did not receive parcel, said it was delivered but have not recieved yet. Waiting for this to be resolved. Was not aware it would be delivered is Amazon.”

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“order received in a good time packed well, . order site was easy to do and no problems”

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“Still waiting for my order to be despatched Called the number on numerous occasions with no reply. An email was sent, and still no reply I won't be buying my dog's needs from this company again”

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“Easy to use system. Good company to deal with. Excellent deliveryservice”

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“Cheapest price and very easy and straight forward to order.”

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“Very easy to use web site , good delivery , good product”

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“Not used Direct4Pet before and as a novice online user found it quite straightforward 👍”

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“Ordered prescription uploaded photo job done. Item dispatched next day. Only ordered yesterday but not expecting any issues Great experience”

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“A very easy to use website, you can go directly to what you want. The variety of items is great, and you can get everything you need in one place. If you have a query, your emails are answered quickly by the staff. It's a wonderful website, with 5 star, customer service. I would highly recommend it to all pet owners.”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 16th March 2023

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“Very easy to use website and fantastic prices! Would happily recommend to all pet owners”

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“Very easy ordering on the website and quick delivery and a reasonable price. Will definitely be using again.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,193 reviews