Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,182 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,182 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 19th April 2024

L Page

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 9th April 2024

S HATHER

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 9th March 2024

R Carter

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd February 2024

H Turney-White

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“See previous comments. Also would have been very useful if someone was available to speak on the phone, to avoid delays.”

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“Good except had trouble getting to my subscriptions to change them.”

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“I ordered 5 tablets and only git 4”

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“I found it very easy to order. The only problem I had was delivery. You use Amazon as a courier and my parcel was found thrown over my neighbours gate wet and damaged. I have complained to Amazon as this has happened a few times with Amazon. It puts me off ordering from businesses who use Amazon as a courier service”

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“Unfortunately he is still scotching so going to buy another from a chemist”

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“I've order from direct4pets a few times now and the service has been great, quick delivery, packaged well but unfortunately this time the box was all battered the medicine bottle had been put in upside down and there was no syringe plus the price has gone up by £5. Hopefully if I order again the product won't look like it's been thrown around and it'll have everything I need. It's disappointing because previous purchases have been great.”

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“Website purchase was very easy…selected Amazon one day delivery but so far nothing delivered.”

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“Buying the items was easy however almost a week later I’m still waiting for delivery”

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“The box came very damaged and tatty. Its not the end of the world but a seller should make you aware”

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“Website said the product was in stock so placed an order, when rang to chase order was told it was out of stock. Getting through on the phone not easy. Someone was meant to call me back, never happened”

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“Actually ordering my goods (PECKISH FATBALLS) was easy enough - I also had to do nothing when...a few days later I was informed that the goods were not in stock (which was slightly more annoying). I could have cancelled the order and got a full refund. However, I was offered a discount on my next purchase. And now - under a week later - I'm told the FatBalls are Coming! So I'm pleased - and so are the birds in the garden. Good Prices, Good Balls... Yay!”

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“Rather problematic initially. Confusion as I downloaded 2 prescriptions on one pdf file. It was resolved very quickly once I replied to an email. So very good customer care.”

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“By far the best price I could find for the cat kibble I bought for which I'd happily give 5 stars but seven days after purchase it still hadn't been shipped so the 5 stars goes to 3. It seemed to take me to email direct4pets for the shipping to happen.”

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“The courier did not chap the door, if fact they didn't even come in the gate. I don't know how long it was there before I got notification that my parcel was delivered. If I hadn't looked outside I wouldn't have my parcel. When I looked at the proof of delivery picture there was no distinguishing marks to proof that it was my gate. That gate could belong to any house. I would have given you 5 stars but took 2 off for the unsatisfied delivery service. I expect my parcel to be delivered to my door not outside my gate about ten feet from my door. Someone could have picked it up before I opened my door to get it.”

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“I have just sent an email requesting your phone number sorrel had missed out on this email”

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“Ordering process fine but they use Evri for delivery who are cheap and atrocious. They lost my parcel and I had to contact seller directly who have resent the order for the renal cat food I needed quickly (still waiting over two weeks later). It was marked as next day delivery but Evri don't even tell you they've lost it, they just say it's delayed. You have to do all the leg work yourself to see what the delay is. Please use a more reliable delivery service such as Royal Mail!!!! Or give us the option of who delivers it even if it cost a little more for delivery? I am reluctant to order from them again because if this experience.”

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“Website very easy to use Order placed over a weekend Response quick Still waiting for order to arrive Not a fault of the site”

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“The dog food I wanted was in stock but it took longer than expected for delivery”

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“It was easy to place the order that never arrived via Evri and neither had been posted the promised replacement, but I eventually got my money back and bought the items elsewhere.”

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“I have waited too long for the delivery. My dog needed it and it took too long but the product itself is good.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,182 reviews