Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,900 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“As always excellent service and kept informed of the delivery.”

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“the webpage was very very easy to use ,had a good layout and I was pleased to have no p and p charge”

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“Very easy to place àn order.. item got lost somewhere Happy to say a replacement arrived today.”

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“Ordered 25 th April! Still awaiting delivery😡 (10th May)”

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“So simple! Best price I could find for required product, website easy to navigate & subscriber options available, so I don't have to worry about ordering each time I need to replenish supplies. Communication also excellent, so I knew exactly when to expect delivery - refreshingly hassle free!”

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“Easy to use website and best price around at time of researching. Quick despatch of item.”

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“product was as described , arrived on time and very reasonable. will use again.”

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“I paid £3.95 for next day Amazon delivery....it arrived after 4 days”

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“Easy to use website, free delivery and good prices compared to other websites, even got a discount code. Fast delivery and arrived in good condition. I would order from them again based on this experience although I had no issues so not sure how they are to deal with if you have a problem but so far so good.”

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“Very easy site to navigate, product was competetively priced and arrived promptly in good condition”

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“So easy to use. Couldn't fault it”

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“It was very easy to find what I needed, I had a query about the product, so I sent an email and quickly received a reply, placing my order also easy to do”

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“It was hard for me to use tech stuff and I don't have a computer but when I phoned, the lady was incredible. She steered me through everything and had the patience of a Saint. She deserves a raise.”

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“Fair price, fast delivery thanks”

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“Ordered a 5kg shepherdess powder milk paid and had confirmation of product got the email to say my item had been shipped to later in receive an email saying was out of stock 4 days later !!!”

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“I purchased lawn feed and weed via Tesco marketplace which was easy. Package was damaged and repaired by the courier, however when I opened it, seed spilled all over the floor as the box was damaged and was irreparable. However, I have given 4 stars as the lady at Black Cat was very helpful and is sending me a new box. These things happen and it is how the company responds that matters. Very happy with the customer service I received.”

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“I found it very easy to use”

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“Great product, Guinea pigs absolutely love this food. The price was reasonable and the delivery was super quick. Thank you”

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“Excellent service. Quick delivery, well packaged. Goods in perfect condition. Well done.”

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“Order arrived on time and packaged sensibly.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,900 reviews