Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,895 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,895 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Easy to order. Very fast service. I recommend this company - brilliant.”

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“Easy ordering on website. Cheaper than others. Will use again.”

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“Excellent service from start to finish. Ordered Autumn Lawn Feed at a very competitive price, received 3 days later with no delivery charges. Yes the product doesn't exactly match the company name but I've ordered non pet products from this company before and pretty sure I will order again.”

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“I sent for advantage flea treatment and didn't check the order before sending off . But thanks to Black cat medicine's they sent me a message letting me no I ordered the wrong one and now I have ordered the 80 and not the 40 thank you so much”

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“Very easy to navigate”

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“Took No time to Order cat litter on Direct4Pet website. ... So,- Really,- All quite Straightforward!☆......”

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“Always brilliant. Super fast (next day!) delivery. Competitive pricing too. Definitely recommend.”

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“Easy to used website Excellent that Postage is included Will definitely use again”

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“Had no problem using the website will definitely be using this site again.”

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“Good web site. Good customer service. very good after sales delivery information.”

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“Easy ordering and very swift delivery.”

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“Brilliant service.”

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“My purchase with Direct4Pet was simple and without fuss. The prices are competative and I was surprised that the delivery costs were free, which is not something I have found with most other similar sites.”

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“Very easy to order and delivery was very quick”

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“Easy to order and prompt delivery”

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“I saw an advert for a new calming product ( I have an elderly dog who has become anxious) looked on-line and Direct4Pet was the best price and with free p&p. The website was easy to use, I ordered one evening and next morning received an email to say it was on its way.. excellent service so far. Delivery expected in 48 hours. 🤞”

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“First time user Very easy website, straightforward Very reasonable prices”

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“Very easy to use website, always competitive prices and reliable service.”

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“A simple process thankyou.”

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“I'm still learning but found it straight forward will be using direct 4 pets again when needed”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,895 reviews