Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,898 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Very easy to use website, always competitive prices and reliable service.”

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“A simple process thankyou.”

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“I'm still learning but found it straight forward will be using direct 4 pets again when needed”

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“I was kept informed regularly about the progress of my order. Unfortunately, Amazon informed me that my parcel had been damaged in transit and when I contacted Direct4pet their response was excellent, a replacement was sent immediately and I received my parcel yesterday (12th October). Thank you very much for your excellent customer service.”

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“Brilliant service, paid that bit more for a quick delivery and 24-hours later all arrived👍”

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“Great service. Super quick delivery and best price around at time of purchase. Would definitely use again and recommend.”

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“Easy to purchase. Shipped very promptly”

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“I ordered Advantage 10-25 kg for dogs through Amazon. I have received Advantage for dogs 4-10 kg. Can you help?”

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“A always excellent service and good quality goods”

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“I found what i needed ,and the checkout was easy to use .”

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“Very easy to make my purchase from Black cat medecines. Even better item despatched the same day, and delivered next day. Good price & impressive service. Thanks”

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“Excellent purchase with free speedy delivery”

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“Excellent service and very polite”

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“Great and quick service”

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“Very easy to use thank to”

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“Very easy to use and instant response . Very competitive price.”

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“All Good. Thank you.”

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“Easy and a lot cheaper than Pets at Home.”

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“Purchased via Tesco Marketplace, very easy. However, Evri massively let this company down and no idea where my order is. However, gave 5 stars still as company very responsive when informed of non delivery and immediately shipped out a replacement via Amazon delivery which arrived the next day, one day earlier than estimated. Great customer service as well as value of product.”

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“No problems with this. very easy”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,898 reviews