Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,895 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,895 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy.”

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“First time I had used this site and I was very impressed with the customer service and ease of ordering.The customer service lady was soooo helpful, nothing too much trouble. It was a pleasure dealing with someone like that (sorry didn't get her name!) Delivery as confirmed and will certainly be ordering again. Thank you!!!”

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“Found the product quickly and price was very competitive. Use of the website and payment system was easy and efficient.”

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“Nice web site good price 👍”

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“Browsing the web when I saw this company advertising a FREE pack of Plus One cat treats when buying Porous One kidney sachets. That's a £12 saving plus free postage. I placed my order without any problems. I'm dropping a star because one of the customer care staff was a bit thick when answering a question.... otherwise recommended.... will return if I don't get my FREE goods.....”

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“Good search facility enabled me to find what I needed. Intuitive and familiar website facilities make it easy to use and pay for items.”

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“Very impressed with this company, ordered one day and came the very next day. Would definitely use again and good price.”

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“Super easy to navigate through website, found what I needed quickly & very straight forward when purchasing & loved that it was free p&p, all together very good experience.”

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“Purchase was great and fast. However, terrible delivery service from Amazon Shipping when the driver put the parcel on my wheelie bin, and sent me a photo but it was actually inside my bin at the bottom. Bring a pensioner, I had to wave down his van and ask him why he did not ring my doorbell and asked him to get it out of my bin, which was too far for me to reach.”

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“I found Direct4Pet/Black Cat Medicines really easy to navigate round. It was really quick to find the products and purchase them.”

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“The website was straightforward and easy to navigate.”

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“Easy to use website and reasonably priced product with no P & P. Many thanks.”

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“It was easy to find what I was looking for and to enter my pet's details. Ordering was straightforward.”

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“Very easy to purchase on their website, cheaper price than everywhere else. Fast delivery!! I have been buying from them quite a while from them as never disappointed me. Totally recommend, please keep up with the amazing job you do!!”

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“Quick and easy, service and delivery, all 10/10. Thank you.”

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“misleading 3 pack suggests 3 packs not one pack of 3 !!! £25 for 3 tablets VERY expensive won’t be using again !!”

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“I ordered off this company and I then changed my mind and asked him to stop the order. They lied and said it had already left. I don’t believe that cause I never had an email saying it was going to arrive on such a date. The order has now come which I don’t want it anyway and I’ve asked for a refund. They send me a label to put inside the package but I have not got a label for the postage. I’m not paying for it. Don’t use them. They’re not nice people trust me try somewhere else like zoo plus they have a good company but they don’t have the dog food that I wanted I think this is gonna be a hard task trying to get my money back, but I’ll get it back anyway. Don’t use them. Please don’t use them.”

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“Ordering was easy. Waiting on order to arrive would like to ask u a question about my dog always scratching biting and spots lesions. Is there any shampoos to help stop this please. Thanks”

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“Super easy to order from,much better than other sites,also free delivery which is great,came within a couple days,really happy,will definitely be ordering again.thsnkyou.☺️”

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“Very efficient despatch and super swift delivery. Good website, slight difficulty deciding how many Dronspot pipettes were included per pack ie was I ordering 2 packs of 2 or just 2 pipettes.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,895 reviews