Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,895 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,895 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Using this website for food for my dog is probably the easiest of all the websites I use! It remembers me and makes ordering super quick and easy. And then delivery is fast too! Brilliant website.”

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“Excellent service quick deliverery and very happy :-)”

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“Great value”

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“Having made a mistake on my order. Ordering flea pipettes rather than flea and tick. Before sending what I ordered they queried the item and suggested a more suitable treatment. Thanks for their vigilant oversight of the orders, otherwise I may have ended up with something I didn't want. Thanks appreciated”

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“Straightforward ordering process even for me as a older person”

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“Managed to order wrong strength of flea treatment non refundable not able to return.had to purchase elsewhere.advert on box not very clear”

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“I would highly recommend Direct4Pet, their web site is seamless and easy to navigate and order, I purchased Advantage Flea prevention it was the cheapest on the Web, it came free postage via Royal Mail 48 Tracked. Will be my Go To site for further orders”

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“Very easy to navigate through the site and an easy purchase journey. Quickly emailed with the order details and dispatched quickly”

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“Very easy to find what I was looking for. Great prices and swift delivery. Would 100% recommend”

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“Trouble free transaction. Item delivered speedily, well packed and at a competitive price. Would use this company again.”

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“Website was extremely easy to use. Prompt response from all enquiries. Fantastic that you can also talk to a human. Many thanks .”

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“Brilliant customer service.”

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“Didn't get what was ordered”

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“Speedy delievry and FOC”

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“I have used this company previously. It's a very easy process from the start (locating product) to checkout and receiving updates from when first making the order to delivery updates etc. I don't know if it's me being a bit thick but I'd like to not have to keep entering the same details regarding my pets with every order - Even when I log in, I still have to do it, it would be good to have a tick box to say "is this for [pet's name name] or a new pet etc. and then to be reminded of what was typed previously to ensure that if there are any updates to the pet's health record that as a customer/pet owner we are prompted to offerr update rather than continuously type all details each and every time. I understand that there has to be a policy in place to commit to legal requirements etc. but I'd rather not have to continually type it all out.. Is there a "save" button which I have not seen? Plus, I seem to be getting caught out, during the ordering service with the "Subscription" box already being ticked when all I require is a one-off product so again that's probably me, not checking the order closely before paying. On the whole it's a very easy to use service and I can fully recommend this company. Never had any issues with delivery etc.”

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“Happy with tjhe end-to-end selection, ordering and delivery process. Would use again.”

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“Excellent price speedy service”

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“Do Not Deliver to Northern Ireland, Please advise this before you go through all the set up details!”

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“Very good website, did a search for what I wanted, it came straight up, ordered it and it was dispatched next day.”

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“The website was easy to use, I found what I was looking for and check out was very simple.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,895 reviews